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998 Kundenbewertungen |
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Disappointed in Highlight color Bewertet Farbe: Dunkelbraun I have Dark Brunette hair, and ideally my hair should get a reddish/plum highlight. But I was disappointed that it ended up as a orange/tan shade ... way too much of a contrast, and I hated the look (so I'm going to have to re-color my hair). Is it possible to get burgundy/plum highlights for dark brunettes? 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarol - We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible Bewertet Farbe: Hell- bis Mittelbraun Didn’t mix well. Was dry and flaky. Had to wash after 10 mins because it was flaking onto my face. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Disappointed Bewertet Farbe: Mittel- bis Dunkelblond I have now tried twice to have a satisfying result but it has been disappointing both times. The second application was much easier and less intimidating. The problem for me is the color. I wanted more of an auburn/ caramel color of highlights. This is what the sun would do naturally in my youth. Each time the resulting effect was that my hair looked to have gray highlights. Not the effect I was hoping for. I color my hair to cover the gray not add more to it. I wanted a warmer auburn color not gray. Disappointed. 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not like color Bewertet Farbe: Hell- bis Mittelbraun Not a good color very disappointing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Lightning Bewertet Farbe: Helles Kupfer & Mahagoni I of course went with the formulation from my colorists and my highlights came out orange. I had a hair stylist friend do my Lightning and followed the instructions to the letter. I am so dissatisfied. I have been using esalon for years and have loved it. However 2 boxes ago it didn’t even cover my gray. This time I complained they wouldn’t refund me but changed my color in the next box and my hair came out almost black. I always request a burgundy. So displeased 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStar J. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not like it, orange/brass color Bewertet Farbe: Hell- bis Mittelbraun I was expecting a better results but at the end I regret to purchase the light set, I got the recommended color for my base and at the end I got a Orange/brass color, it makes my hair look like tinted with a cheap hair dye. I totally regret to purchased it. Never again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaribel C. - Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Waste of money Bewertet Farbe: Dunkelbraun Turned my hair orange super spotty and inconsistent, product seems very dry and is a pain to apply. I need go to a salon to have it fixed now, I should have just stopped after applying the over all colour. Wouldn’t purchase again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessie - Thanks for sharing your experience, we’re so sorry that it did not match your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please, check your inbox for more details, we hope to work with you further. Thanks again for reaching out and giving us the chance to get it right. |
0 stars if possible Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni This literally turned my hair bright orange. If you're on the fence, don't do it. Just walk away. Say no to the bleach. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenColleen - We are so sorry to hear how disappointed you are. We truly value every feedback, and we are here to help you further and see how we can adjust your color; we would love to make things right if you give us another chance. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Copper & Mahogany Bewertet Farbe: Helles Kupfer & Mahagoni I thought this would give me some nice mahogany/coppery highlights, which it didn't really. Just looked like a regular highlight with no color. Was hoping my medium brown which normally does well with highlights would pick up some of the colored highlights to my disappointment it didn't. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
orange highlights Bewertet Farbe: Hell- bis Mittelbraun The light set was easy to use and the instructional video on this topic was great. Unfortunately my highlights turned out pumpkin orange and looked terrible. I used the toning mask a second time the next day (esalon provides plenty of the toning mask.) to try to neutralize the color to no avail. I have been so happy with my custom color sets the entire time I've been an esalon customer that I was shocked how bad this product turned out on my hair. I will not use it again. I will continue ordering custom color from this company. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMyriah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disaster Bewertet Farbe: Hell- bis Mittelbraun very very difficult to use, unless you are a professional hair stylist doing this on someone else. results were terrible. uneven, clumpy, not pretty 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad bad bad! Bewertet Farbe: Hell- bis Mittelbraun I followed all directions correctly. The color was so bad I had to get it corrected professionally. The balayage color looked orange! Big yikes. Immediately canceled plan. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointing results Bewertet Farbe: Mittel- bis Dunkelblond I have used esalon's color system several times and been happy with the results. I used this light set today and followed the directions carefully. The formula was very chalky, drying on my hair almost instantly, making it almost impossible to apply evenly on each section of hair. After following the directions, I blow dried my hair and was frustrated to see patchy lighted sections all over my head. I used the included toning mask as well and my hair still turned out brassy. I would not recommend this product unless you are an expert or know someone with experience who can help you apply it evenly before it drys. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Good luck covering it up later Bewertet Farbe: Hell- bis Mittelbraun I've now used two of e salons colors after highlighting over the summer and can STILL see the highlights. No help from them instruction wise on what to do after highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam- Thank you for reaching out to us here at eSalon! We truly appreciate you sharing your feedback with us. We are so sorry to hear your recent color results did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not unless you are a professional Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I’ve been happily dying my hair for the last 6 months. The colorist said that my hair would not lighten very much and I chose the darkest highlights. It was a disaster. The end product was completely bleached out spotty and chunky. When I called frantic for help they said they would send a product to help me but wouldn’t/couldn’t explain why it was the best product to help. Also, I got it a week later. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCandice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Major regrets Bewertet Farbe: Helles Kupfer & Mahagoni I've been using the Light Sets for awhile now and was always very happy with the results. However, even though I decided to try a darker hair color this time (which turned out beautifully), I was sent the same color Light Set that I used with my lighter color. I never questioned the selection nor did I read other reviews, but after having using the set yesterday, I wish I had. My beautiful underlying dark color now looks like it has orange stripes going through it. This Light Set color worked nicely with my lighter colored hair, but it looks horrendous with my new darker color. I'm afraid that I will have to live with the orange stripes until they fade because my hair is thin and fine, and I'm afraid of damaging it. I guess I'm just thankful that we're in our rainy winter season here in the PNW so I can keep my hood up when I go outside. Never again, unless they come up with a new color Light Set for this type of darker hair color. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Colour light set. Bewertet Farbe: Mittel- bis Dunkelblond The colour was nice, however my application of product, not so great! I have a bit to learn before I give highlights another go. Clumps of colour, and I probably should have done finer pieces of hair. Learning as I go, and would probably try again. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLana - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not use Bewertet Farbe: Mittel- bis Dunkelblond Did not use. Used “silver quick toner” at hairdressers shop. Do you have that color toner? 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeannie - Thank you for your review. We are excited for you to try the Light Set in the future. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details. |
Lighting kit Bewertet Farbe: Hell- bis Mittelbraun Made my hair brassy had to cover straight away 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNadia M.- Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Balayage Bewertet Farbe: Helles Kupfer & Mahagoni Je suis déçue car je pensais avoir des mèches différentes des autres commandes précédentes et non même couleur blond clair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle Q. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Light Set (Cuivré Clair & Acajou). Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Nous espérons pouvoir vous aider ! |
Not the right color Bewertet Farbe: Dunkelbraun I love that this product is super easy to use but not at all the result I was looking for. I requested for extra light brown highlights bc my hair is dark brown. I got an email after the order was made that my choice in color is not recommended. They recommended a dark brown high light kit which I accepted. I figure they knew more than me when it comes to coloring. After doing the process, my hair color looks exactly like my natural hair color. I spent $45 for my hair to look exactly the same. I suppose it’s my fault for not pushing for a blond to light brown highlight kit. I guess I will just figure out highlighting at the local beauty store. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Orange Bewertet Farbe: Dunkelbraun Followed instructions. Highlights came out orange. Ruined my hair. The custom color sets are fine, but if you are looking for highlights, pay for someone to do them at a salon. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange hair Bewertet Farbe: Hell- bis Mittelbraun Unfortunately it turned my hair orange instead of giving me sun kissed highlights like advertised. 7 von 7 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
no good Bewertet Farbe: Helles Kupfer & Mahagoni I tried to Highlight my hair and it did nothing I dont see any difference in my hair. would not suggest to buy 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very dry chunky mix Bewertet Farbe: Hell- bis Mittelbraun I have used lightner before and they had a nice wet texture. Easy to spread on hair but is stuff dries out on the hair in a few minutes and is chunky. Very hard to work with. I have long hair and there was barely enough to finish. Nice suble color though. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too small Bewertet Farbe: Helles Kupfer & Mahagoni Not enough bleach for my hair, had to emergently mix up more! Also came out much lighter than expected, I'm half blonde now lol 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
product Bewertet Farbe: Dunkelbraun absolutely not enough product here for my long long long hair. maybe after I have 2 boxes in hand I could write a good review 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - We're truly sorry that our Light Set (Dark Brunette) kit was not enough for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not arrived, still waiting after 3 weeks Bewertet Farbe: Hell- bis Mittelbraun Not arrived after 3 weeks, I’ve sent the company 2 emails asking for an update or replacement. No reply as of yet. Pretty disappointed as this is my first experience also. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHayley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Gets lighter as time goes on making color white Bewertet Farbe: Mittel- bis Dunkelblond I don't like that highlighter gets progressively lighter when I already have the lightest color kit 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone you expected when reapplying. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Orange hair Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni It did not turn out well. Did not like. Was not a good recommendation from the stylist. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Like it Bewertet Farbe: Hellblond It’s nice, but I need to be able to get my grey hair colored 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerri - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not good Bewertet Farbe: Dunkelbraun Before applying this I called eSalon to ask how many shades my hair would lighten from the chemical process. I was concerned about going too light. I told the colorist I was thinking of washing it out in half the recommended time and she informed me it would lighten a Max of three shades. I ended up keeping an eye on it and at 15 minutes I turned almost blond. I have dark brown hair. I had a heart attack. The toner only made the hair turn orange/copper. I look like a red headed Cruella Deville. Now I have to go to a real salon and get my hair fixed by a professional. Not cool eSalon. I want my money back. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We're truly sorry that our Light Set (Dark Brunette) did not provide the subtle tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Shades of orange and yellow Bewertet Farbe: Hell- bis Mittelbraun Absolutely the worst thing I’ve ever done to my hair. The way they tell you to apply and time it leaves the bottom and middle layer processing longer so those areas are yellow — and the top is extremely brassy orangey awfulness. I thought since they formulated the base this would be something to complement it. I followed the instructions to the letter. Now I’ll be going to Sally to get a Demi color to try and mask it until my regular hair dresser has an appointment 5 weeks from now. This is going to end up being a very expensive fix. I don’t see a place for me to upload a photo …. Do not recommend if you have dark hair. My daughter has dark blonde / light brown hair and I added a few pieces around her face with the leftover — hers is cute but she’s got virgin light hair to start…. Not for dark hair …. Maybe not even for dark color treated hair …. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHayden - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
deçue Bewertet Farbe: Hell- bis Mittelbraun j'ai mis le temps pour me lancer , mais malheureusement le resultat est bof bof !!! la couleur est plutot fade et vire facilement au roux et cela fait des meches comme delavées ... est ce une mauvaise manipulation ? 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy P. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que votre Light Set n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
El colór Bewertet Farbe: Hell- bis Mittelbraun La foto con fecha de hoy, es el l tono que quiero siempre me queda muy oscuro Y tapar las canas Gracias 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Monique: Sentimos que el color te haya quedado oscuro. Estaremos felices de revisar tu fórmula, para ajustar tu color. Tu colorista se pondrá en contacto contigo a través de tu email. ¡Saludos! |
Disappointing Bewertet Farbe: Hell- bis Mittelbraun There is definitely a knack to getting the technique right with this. I watched the ‘how to’ video first & followed the instructions. The back looks OK but the side bits are far too light and it has ruined the texture of my hair, making it puffy & parched. I think the processing time was too long for my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFiona - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the easy highlighting experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Disaster! Bewertet Farbe: Dunkelbraun I’ve been using the custom colour for the whole of lockdown and love it so decided to give the highlights a go, following the video tutorial stage by stage. Absolutely gutted. Left with bright orange stripes in my long, very dark brown hair. I look horrific. Seriously contemplating shaving my head. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie S. - We're so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback. |
Very harsh, trashed my hair Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni Also it spread across my hair and didn’t stay where I’d applied it so I ended up with a not very attractive lighter top layer rather than the baylage I had attempted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicky L. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Too vivid for me Bewertet Farbe: Mittel- bis Dunkelblond I was hoping for a more subtle blonde - the ‘yellow’ was too strong for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill J. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
It did lighten…. Bewertet Farbe: Mittel- bis Dunkelblond It did lighten but to a super brassy orange color. It looked so terrible. Not at all what I was hoping. I’ve basically have been wearing a hat ever since I did it till I figure out what to do. I was sent a toner and it worked somewhat. But I’m skeptical about doing bayalage like this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to help provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
To red Bewertet Farbe: Hell- bis Mittelbraun My hair is to red with this color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not aFan Bewertet Farbe: Hell- bis Mittelbraun This dried my hair out and was difficult to work with. It came out brassy and has orange hues. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexis - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Dissapointing. Bewertet Farbe: Dunkelbraun Followed directions to the t however my color turned out orange. Unfortunately will take off of my auto ship.:( 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRaquel - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good Bewertet Farbe: Hell- bis Mittelbraun I have medium to dark brown hair and I bought the highlights that was suggested for my hair color. It turned out AWEFUL. It was way to blonde. It looked so bad. Lucky I had a soft medium brown store bought hair color and I immediately colored all the highlights. When I was done it looked much better but you could still see some blonde in my hair. With the highlights I watched the videos a few times and read the instructions because I was really scared to do this. Now I know I’ll never ever buy this again. A waste of my money and a $3.00 box color fixed it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We're truly sorry that our Light Set in Light to Medium Brunette did not provide the sun-kissed results that you were hoping for. We sincerely value every client and we thank you for sharing your feedback with us. We have reached out to you via email to see what we can do about remedying this situation. Keep a lookout on your inbox for more details. |
Money back guarantee is a lie Bewertet Farbe: Helles Kupfer & Mahagoni I am still not happy with my color. I have complained multiple times. Money back guarantee is a lie. Im canceling my account 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not satisfied Bewertet Farbe: Hell- bis Mittelbraun My highlights are lighter than I wanted even though I follow the times instructed. I'm a bit disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Peut mieux Bewertet Farbe: Mittel- bis Dunkelblond Très belle mèche juste pas évident à le faire toute seule pas pratique 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIngrid D. - Merci d'avoir partagé votre expérience avec nous ! Nous sommes ravis d'apprendre que le résultat de votre kit de balayage Light Set vous a plu. Cependant, nous tenons à vous aider avec l'application. Nous allons vous envoyer un e-mail avec plus de détails concernant l'application de notre Light Set pour vos prochaines commandes. À très vite ! |
highlights Bewertet Farbe: Helles Kupfer & Mahagoni wrong color, never wanted light cooper in my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not like it at all Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I reached out to inquire about this product and decided to purchase based on the info provided, product description, and how-to videos. It turned out just plain awful. The "highlights" are orange streaks that look terrible. I feel like I look like Tigger. I will definitly not purchase again and wish I would not have wasted the money the first time. I am pretty sure I am going to need to go to a salon and cough up the money to have color repair done. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair bright orange Bewertet Farbe: Hellblond Help my hair is now orange 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Skip This Bewertet Farbe: Dunkelbraun All I accomplished was putting swaths of bleach over my base color. Should have left it alone. Even with foils or a cap, the bleach resulted in that reddish brown bleached look, not blonde and certainly not light. The powder that was supposed to be incorporated into the developer occupied by volume twice the space. Never got it "creamy" Best I could do was a texture that resembles pie crust before you add the tablespoon of water. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the result but... Bewertet Farbe: Helles Kupfer & Mahagoni The amount of lightener provided isn't enough for my thick mid-length hair. I have to buy two, which at double the price isn't much cheaper than what I'd pay at a salon for a professional job without any effort. Please think about increasing the amount of product so I can justify the expense of continuing to use it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaudia G. - Thank you so much for your feedback! At eSalon, we're taking with consideration all our clients feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Turned my hair NEON ORANGE! Can't get a refund! Bewertet Farbe: Hell- bis Mittelbraun Biggest mistake of my life! I foolishly tried Light Set twice. First time, it turned my medium brown hair BRIGHT NEON ORANGE. I contacted eSalon and they recommended the purple Tint Rinse in conjunction with the Light Set next time for better results. So fast forward 3 months. After having to dye my hair back to brown at my own expense, I reordered the Light Set and Tint Rinse (I'm an idiot for trying this again, I know). I re-watched all the YouTube videos and instructions, and very carefully applied the Light Set and waited the 30 minutes. BRIGHT ORANGE again!! I followed with the recommended Tint Rinse and it did absolutely nothing except form a huge lather that really dried my hair out and made it feel like straw. I contacted eSalon about their 100% guarantee but they said NO! They refunded me the first time, and even though an eSalon rep suggested I try it again with the Tint Rinse, they would not honor their guarantee anymore. The eSalon rep did not inform me before I repurchased that they only honor their satisfaction guarantee ONE time. I am so saddened by the lack of customer service! I feel like eSalon tricked me into repurchasing not only another Light Set, but also the Tint Rinse, and now they won't honor their satisfaction guarantee. So basically I paid eSalon $60 to turn my hair NEON ORANGE and also damage it. And now I need to spend even more money to get it fixed. Moral of the story: eSalon's satisfaction guarantee doesn't always apply, so buyer beware. Light Set product turned my hair NEON ORANGE even with the Tint Rinse. I do not recommend it! I guess if something seems to good to be true, it probably is. So upset. 11 von 11 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Avis Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni Des difficultés à appliquer seule , le cheveu a coloré très vite. En cas d''erreur lors de l' application j'aurais eu du mal à rattraper. Le ton de couleur était trop claire pour moi j'aurai du prendre une teinte plus foncé. Pouvez vous me conseiller pour la prochaine fois. Merci à vous 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAIDA B. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que notre Light Set n'a pas répondu à vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Great product but Bewertet Farbe: Mittel- bis Dunkelblond The products are fabulous, well packaged and very easy to use. All laid out for you with no chance of errors given the instructions. My issue is the colour did not take well as my grey has just gone too long without colour on the roots. I don’t blame the product think it’s just waiting too long i between colouring. Will try it again at some point. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenManuela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
awful results Bewertet Farbe: Dunkelbraun this was the absolute worst mistake for my virgin hair. now, i need to go to the salon to fix my orange hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMercedes O. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Brass IS the color Bewertet Farbe: Hell- bis Mittelbraun My hair has vivid orange and copper highlights. Not the caramel color I was hoping for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn't work Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I used this light set last night and it didn't work. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
light set Bewertet Farbe: Hell- bis Mittelbraun The highlight stuff was paste. It didn’t spread on hair very well. My hair has a bronze look to it. I’m not happy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We're truly sorry that our Light Set (Light to Medium Brunette) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It's ok Bewertet Farbe: Helles Kupfer & Mahagoni The highlight kit is ok the toner didn't do much on my hair but I like the blonde it left 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJermaine F. - Thank you for sharing your feedback with us! We are so sorry that our Toner (Light Set) didn't work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Highlights are very faint Bewertet Farbe: Helles Kupfer & Mahagoni This didn't seem to work for me. I have very thick hair so we used the whole mixture, the highlight are very faint and really only shows up when I am in the sun outside. I may try a more blond highlight next time, rather then cinnamon . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Difficult to apply Bewertet Farbe: Mittel- bis Dunkelblond Very thick so difficult to apply. I put it on as the instructions and video instructed me to but doing it myself was hard and after 5 mins it looked like it was going green so I panicked and took it off. It did lighten it ever so slightly in those 5 mins thou so it would it been fine if I had left it on longer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Mandy, thank you for sharing your feedback with us! We are so sorry to hear it was hard to apply. We made our clay formula to help stick to your hair and not run all over! If you have additional questions, please give us a call so you can speak directly with a colorist. They will be able to walk through any application and give you the best tips! |
Mauvais coloris Bewertet Farbe: Helles Kupfer & Mahagoni Le coloris cuivré clair était un blond presque blanc !! Et aucune réponse à ma réclamation ! Je suis hyper déçue. Manque de sérieux et de suivi 20 von 23 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyne L. - Merci pour votre commentaire. Nous sommes vraiment désolés que notre Light Set n'a pas répondu à vos attentes. Nos coloristes vous ont contactés par email afin de remédier à la situation et de pouvoir répondre au mieux à votre objectif couleur. Veuillez vérifier vos emails pour plus d'information. |
Orange & brassy Bewertet Farbe: Dunkelbraun Don’t be tempted to buy. Stick with regular color. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMindy - We never like to hear that our customers are unhappy with their color or the Light Set (Dark Brunette), which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
A diaster! Beware!! Bewertet Farbe: Mittel- bis Dunkelblond The mix dries very fast and not nearly enough to cover anything. The highlights came out ok then I washed and applied the purple product. The highlights turned BRIGHT ORANGE! It was awful. I had to cover everything with a dark color and lost all the other beautiful highlights I had. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSally - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Blonde) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gave it a try twice Bewertet Farbe: Dunkelbraun This is the second product I purchased...first was the all over color which did not cover my grey..second is the highlights..followed all directions, saturated hair, left it on for a little over processing time and did nothing. Not happy at all 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I don't recommend this for mid/dark hair Bewertet Farbe: Dunkelbraun Unfortunately my hair went orange. If you have dark hair I would give this a miss. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna H. - Thank you for your feedback. We’re so sorry to hear that our Light Set (Dark Brunette) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Good Bewertet Farbe: Hell- bis Mittelbraun I have issues , but I was able to fix it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRocio - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Orange Bewertet Farbe: Mittel- bis Dunkelblond Looks orange to me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough product Bewertet Farbe: Mittel- bis Dunkelblond It was much more difficult than I’d expected to apply Light Set myself, but I’m sure it will get easier with practice. I have a lot of hair, so when I finally did the highlights on my crown I ran out of product. Unfortunately I’ll have to order another kit to finish my hair, which is expensive considering I’ll only be using about one-fourth of it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
highlights Bewertet Farbe: Mittel- bis Dunkelblond the color and highlight effect look great, but my hair feels terribly dry now 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not great Bewertet Farbe: Dunkelbraun Easy to use but highlights are copper. Not what I expected. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaureen - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happy wit this shipment Bewertet Farbe: Helles Kupfer & Mahagoni I’m not sure what the issue was with this month but it didn’t cover my new growth of gray. I will have to color my hair again. Not happy with this shipment 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Pedido Bewertet Farbe: Hell- bis Mittelbraun No mi recibí este pedido 0 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Maja: Gracias por escribirnos. Sentimos que no hayas recibido tu pedido. Estaremos encantados de revisar tu caso al detalle, para darte todo tipo de información. Revisa tus emails te acabamos de escribir. |
Turned my hair orange Bewertet Farbe: Dunkelbraun I ordered the set to lighten pre-dyed hair, also eSalon. The hair turned bright orange! Luckily I had left over color to hide it but I feel like I damaged my hair for no reason. The whole benefit of eSalon is the customer service/colorist help so this doesn't happen. If it couldn't work with pre-dyed hair why not let me know? 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
My hair is breaking off in chunks... Bewertet Farbe: Helles Kupfer & Mahagoni NOT HAPPY 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTedde - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I look like a cheetah! Bewertet Farbe: Helles Kupfer & Mahagoni I followed the directions, but the solution came out very dry and left my highlights splotchy. It looks like I tried to make my hair cheetah print. Definitely won’t be using again since I had to pay to have my hair fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTaylor - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ok? Bewertet Farbe: Hell- bis Mittelbraun It turned out ok, but was a more cumbersome process than I'd want to deal with on a regular basis, you do your regular color first and then do this within in a week and there are multiple steps where you have to leave stuff on your hair for extended periods of time. It was subtle so that is a positive, I would not do again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSonja - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
hated it! Bewertet Farbe: Dunkelbraun the process is not as easy as they say. I thought the results would be very subtle, and youd have to build up to reach a lighter color, but right in the first application my hightlights are very marked and now a horrible orange, brassy color. My hair was healthy and with no previous hair dye, and I followed the instructions accordingly 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDani D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your Light Set application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Brassy - yellow/orange Bewertet Farbe: Mittel- bis Dunkelblond I was so excited about this highlight set, but unfortunately it didn’t lift well on my hair. I have a section that’s really yellow/orange. I’m hoping a colorist can help cover up the yellow/orange. I’m very Ashe blonde and this looks not so good against my cool hair tone. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If I could give it no stars I would Bewertet Farbe: Dunkelbraun I used this kit as instructed and it left my “highlights” orange. The toner did nothing to neutralize the orange. It’s costing more to color correct at the salon than had I gone in to get my regular service. So very disappointing! 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us. We truly appreciate your feedback. |
Not for darker hair Bewertet Farbe: Hell- bis Mittelbraun My husband followed the instructions completely and my light brown hair is now brassy and orange. Should have read the reviews before purchasing. Toner does nothing to help. This really isn't for darker hair colors. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair orange Bewertet Farbe: Hell- bis Mittelbraun The highlight kit made the brown parts of my hair orange. I had better luck with a different brand. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
My hair is orange and purple Bewertet Farbe: Mittel- bis Dunkelblond The highlight that was selected for me turned my roots and streaks of my hair orange, while the toner turned some of the streaks purple. HIGHLY do not recommend. I originally asked for an all over color and was convinced to buy a more expensive highlight kit. You are literally better off buying any drug store hair dye. In fact, a year ago I highlighted my own, light brown, unbleached hair with an $11 box of drugstore dye and you would have thought it was professional. What am I supposed to do with orange AND purple hair!?!?!?!? 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelsey - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what I expected Bewertet Farbe: Hellblond I thought this light set would be easy to apply with foil paper as done in the salon, but thats not how these highlights are done. I am not comfortable just drawing it on my hair without the foil paper to separate it so it doesnt taint other hair, so I have not used it at all and I am unable to return. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJosie - We’re truly sorry that the application process for our Light Set (Light Blonde) is not as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Came out to orange and brassy Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I think the processing time was too long. It didn’t take me that long to get the mixture applied and it was an easy enough process but I think my processing time was just too long. I think if it was maybe 10-15 minutes less then they would have been perfect. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange Highlights... Bewertet Farbe: Dunkelbraun I ordered my first custom color set in dark ash brown & light set. The custom color was darker than expected but I figured it will lighten up a bit over time. I also applied the light set day after and followed instructions very carefully. After I washed and blowed it dry, I was surprised that the highlights were pretty orange...not what I expected when I ordered ash-brown as the base color, so I assumed the highlight set would be adjusted to compliment my base color. I really do not like any orange in my hair and always tell the colorist to not use any color that has orange in it. I'm afraid the orange will become even lighter over time so I'll have to invest in purple shampoo until I make a trip to a salon to get it done right. I was curious about eSalon and glad I tried it but I won't be doing highlights/balayage at home again! 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJustine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did not work. Bewertet Farbe: Dunkelbraun I was very disappointed with the results. I was really looking forward to doing the balayage, but it did not work, and my hair is the same colour. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiv C. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
First use was so-so Bewertet Farbe: Helles Kupfer & Mahagoni Lightening mixture dried out quickly. Didn't feel like enough for my thick, long hair - I was scraping every drop to finish my hair. Followed the video instructing and some areas still ended up a bit brassy. There definitely was not enough of the toning mask to cover my hair to offset the brassiness. Definitely recommend having someone to help for nice even application. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not worth the time or money Bewertet Farbe: Hellblond I have dark blonde hair and purchased the light blonde kit. No change. Very disappointed. Don’t waste your time or money. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I HAVE 3 JUST SITTING THERE... Bewertet Farbe: Mittel- bis Dunkelblond I must have placed an order for this, but don't recall. I do recall ordering the tint, and when that order came it was with highlight kit, shampoo and conditioner. I kept it thinking... 'who knows, I may need to use this one day.' Well, I didn't, I haven't, and I won't. Seemed more complicated than I wanted get involved with. If I wanted extra highlights, I'd go to a salon. Take care, stay safe. ~Nansea~ 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNansea - We're truly sorry that our Light Set (Medium to Dark Blonde) instructions were not as easy as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It worked well and was easy to use. Bewertet Farbe: Helles Kupfer & Mahagoni It was easy to use but lightened my overall color too much. I think it was user error not the product! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dont buy Bewertet Farbe: Dunkelbraun I have dark brown hair and it turn my hair orange. I waste my money on this and now i have to pay more to get it fix. Dont buy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Cost $250 at hairdressers to fix Bewertet Farbe: Hellblond What a nightmare, followed instructions exactly but was way too light and yellow. Had to wear a cap till I could get in hairdressers to fix. Would not recommend 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTara F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work Bewertet Farbe: Mittel- bis Dunkelblond I was excited to try the light set. I wanted to order the lightest of the light set, however I was told that the medium to dark blonde would be best for my hair. I followed the directions for application, time needed to process and tone. Sadly, there were no highlights. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenC I - We're truly sorry that our Light Set did not provide the highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too much orange to it! Bewertet Farbe: Helles Kupfer & Mahagoni I was expecting a shade just a little lighter than the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Never received Bewertet Farbe: Hell- bis Mittelbraun Still waiting for what I paid for. Started requesting replacement 4 days ago and still not shipped. Customer service hangs up on you and then when you call back it goes to voicemail. If you expect to get what you paid for...buy it somewhere else! And yes...I’ve beefed several of your employees to fix my concerns yet...no shipping, no product and still making claims that refute what your website advertised. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Horrific Bewertet Farbe: Mittel- bis Dunkelblond Never had worse hair than this in my life I will be forced into going brown for the first time in over 10 years. I did it exactly how the instructions told me and my hair is a mix of orange, yellow and gold it makes me sick. Will NEVER EVER be using again and will be requesting a full refund along with compensation for emotional distress. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our Light Set (Medium to Dark Blonde). Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the concept Bewertet Farbe: Dunkelbraun The light color is good but I wasn’t familiar with highlighting my hair. The consistency is dry ( but the instructions state that anyways) so it didn’t feel like I was able to saturate the ends of the highlights. Middle section was kinda chunky. Maybe with time it’ll be better for me. My first try to highlight. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We're truly sorry that our highlighting kit, Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible highlights Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I did not like the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEileen - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |