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GESCHRIEBEN VON:
Martha G.
1. Juni 2020
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Me oscureció mi tono de cabello
GESCHRIEBEN VON:
Martha G.
1. Juni 2020
yo envié fotos para mostrar el tono solo quería aclararlo más se supone q ustedes tienen la experiencia por eso compre allí mi tinte pero no quiero q me sigan enviando gracias
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lori C.
1. Juni 2020
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Color was fine - just didn't cover my grey roots
GESCHRIEBEN VON:
Lori C.
1. Juni 2020
Despite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie M.
1. Juni 2020
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Awful
GESCHRIEBEN VON:
Julie M.
1. Juni 2020
Tuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is
So no I won’t be putting it on
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marcia J.
1. Juni 2020
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Color did very little to cover grays
GESCHRIEBEN VON:
Marcia J.
1. Juni 2020
After using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shawna B.
1. Juni 2020
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Wrong color and damaged hair
GESCHRIEBEN VON:
Shawna B.
1. Juni 2020
I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kate M.
1. Juni 2020
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Probably Not
GESCHRIEBEN VON:
Kate M.
1. Juni 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Valérie S.
1. Juni 2020
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Moyen
GESCHRIEBEN VON:
Valérie S.
1. Juni 2020
Je viens de faire la coloration que j'avais commandé il y a plusieurs semaines.
Les produits dont très bien, mais je ne suis pas satisfaite de la couleur qui ne correspond pas à ce que je voulais.
Je ne désire donc pas recommandé
Cordialement.
V
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicole D.
1. Juni 2020
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Color set
GESCHRIEBEN VON:
Nicole D.
1. Juni 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mickie C.
1. Juni 2020
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Can't get through to talk to someone about my color
GESCHRIEBEN VON:
Mickie C.
1. Juni 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria T.
1. Juni 2020
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Not what I expected, very disappointed
GESCHRIEBEN VON:
Maria T.
1. Juni 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
connie M.
1. Juni 2020
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Hey coverage so so
GESCHRIEBEN VON:
connie M.
1. Juni 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Highly Disappointed
1. Juni 2020
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customer service is horrible
GESCHRIEBEN VON:
Highly Disappointed
1. Juni 2020
wanted to find out what color was shipped they never answered only offered to ship it again
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jamie T.
31. Mai 2020
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Pearl golden
GESCHRIEBEN VON:
Jamie T.
31. Mai 2020
My colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Susan B.
31. Mai 2020
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Didn’t cover gray
GESCHRIEBEN VON:
Susan B.
31. Mai 2020
Maybe I need darker color or leave in longer but didn’t completely cover gray
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
SRW -
31. Mai 2020
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Overall So So...
GESCHRIEBEN VON:
SRW -
31. Mai 2020
The color set is the same as the rest. I did not like the color I received because it was too dark. My overall experience was great because my husband colored my hair (although he did not like the overall dark hair color). He never would have helped if it were not for having to stay indoors. The color itself looked nice for black, but not my color. I normally go to Gene Juarez to get my hair colored, or touch up with a Semi-permanent. I thought this might be something I can do at home since going out is not possible at this time. I requested a color adjustment today. I actually logged on to cancel, but I’ll see what happens with my request. I received a second kit before I thought about making a color adjustment. Don’t plan on using. Ordered a Clove color Semi-permanent hair color from Amazon yesterday. I’ll give it one more try.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sheila D.
31. Mai 2020
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Color
GESCHRIEBEN VON:
Sheila D.
31. Mai 2020
My only issues I wish there was more gray coverage
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lara G.
31. Mai 2020
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Bad Instructions, Bad Color
GESCHRIEBEN VON:
Lara G.
31. Mai 2020
First attempt at home root color after years of salon visits. Carefully ordered color (dark brown with gold). Order info online specifically said to avoid applying to already colored ends because it would make them too dark. But then printed insert included with dye said that it was necessary to massage color through to ends for 3 minutes and that it was critical NOT to skip this step. Welp I paid a premium for custom color, I thought. Massaging through to ends must be a custom instruction too? Nope! I now have brown roots with jet black ends. A summer of ponytails for me until I can get a professional to fix this.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim A.
31. Mai 2020
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Didn’t cover
GESCHRIEBEN VON:
Kim A.
31. Mai 2020
I have always used this this last order I used did not cover in spots
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Regina L.
31. Mai 2020
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Do not try this at home!
GESCHRIEBEN VON:
Regina L.
31. Mai 2020
Terrible service. I submitted photographs, completed questionnaire and wrote a note regarding color correction. The color formula I was sent was not even close to my hair color in my photographs. It turned my natural medium ash blond hair red. A second color correction was sent. This made my hair turn orange. I followed the directions to a tee both times. I do not recommend your service.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kyla H.
31. Mai 2020
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Not the colour I wanted at all.
GESCHRIEBEN VON:
Kyla H.
31. Mai 2020
The kit was nice and the instructions easy. I have naturally med brown hair. I ordered dark blonde which was one of the lightest shades esalon would allow. I followed the instruction and my hair looks the same except it has a red tinge to it. I do not like it at all. I especially don't like the red tint. I won't be using this product again and instead will pay much more for my hair dresser to fix this.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Venus H.
31. Mai 2020
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Colour mixed into Grey tone
GESCHRIEBEN VON:
Venus H.
31. Mai 2020
I am Naturally dark blonde with mid light complexion, light freckles light blue eyes.
Unfortunately, I was very disappointed in the color percentage combination on the chart, which After mixing color it turned grey, it did not go towards a light white color that I’m used to seeing before any of my blonde highlights color application -
I had to take great pause to consider applying this mix to my hair. Especially taking an extreme risk that and did not want the finish color to look dark ashen grey.
This was not what I was going for, the color mixed together gave my husband and I an uneasiness that would give a very less than attractive desired results.!
I am returning product to sender for full refund please!
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda G.
30. Mai 2020
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Destroyed my keratin
GESCHRIEBEN VON:
Amanda G.
30. Mai 2020
I had indicated that I use keratin. Your package killed my keratin application on my hair.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer O.
30. Mai 2020
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Disappointed
GESCHRIEBEN VON:
Jennifer O.
30. Mai 2020
I followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red!
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer B.
30. Mai 2020
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not what I expected
GESCHRIEBEN VON:
Jennifer B.
30. Mai 2020
I had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca C.
30. Mai 2020
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20 long days
GESCHRIEBEN VON:
Rebecca C.
30. Mai 2020
I really really want to like this.
BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alisha D.
30. Mai 2020
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Poor Color with harsh chemicals
GESCHRIEBEN VON:
Alisha D.
30. Mai 2020
The color is too dark and the chemicals made my eyes burns. I will not purchase this again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nida F.
30. Mai 2020
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Fades after 3 washes
GESCHRIEBEN VON:
Nida F.
30. Mai 2020
My color was different on the roots and different at the ends also it was bit darker then I expected.
Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kristin H.
30. Mai 2020
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Not a good look
GESCHRIEBEN VON:
Kristin H.
30. Mai 2020
This made my hair gold. Followed the directions to a t and it was not a good look. I do not want any more color
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michela O.
30. Mai 2020
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Good product but...
GESCHRIEBEN VON:
Michela O.
30. Mai 2020
The package was beautiful,the product was easy to use and enough to my purpose .At the end my hairs were shiny and soft...the only thing is that after a few days the colour of my root has lightened too much.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Audrey A.
30. Mai 2020
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Custom color set
GESCHRIEBEN VON:
Audrey A.
30. Mai 2020
Well at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erika V.
30. Mai 2020
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Muy poco tinte
GESCHRIEBEN VON:
Erika V.
30. Mai 2020
El color me gustó. Pero la cantidad es muy poca!! No me cubrió completamente y lo apliqué exactamente como lo indican. Me hubiera gustado que fuera un poco más. tengo bastante cabello. Pero el producto se ve bueno. Ahora quiero ver cuánto me dure el color. me quedaron partes más claras que otra porque no fue suficiente tinte. faltaba un poco más. quiero saber si me pueden mandar un frasco más grande de tinte si decidiera continuar ordenándoles ? Muchas gracias
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth A.
30. Mai 2020
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I sent 3 email asking for a specific colour and I got the wrong one
GESCHRIEBEN VON:
Elizabeth A.
30. Mai 2020
Hi ,
Very disappointed.
I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde .
They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “.
I have received a dark blonde set that I don’t like and I don ‘t need it !
Sent 2 email , 5 days ago and I am still waiting for a response.
Waste of money .
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Silvia Z.
30. Mai 2020
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I got the wrong colour and I am still waiting for an answer!
GESCHRIEBEN VON:
Silvia Z.
30. Mai 2020
I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots .
I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me .
I want change the colour ASAP .
Waste of money .
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
VERA V.
30. Mai 2020
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No he usado el producto y ya me envían otro
GESCHRIEBEN VON:
VERA V.
30. Mai 2020
No quiero que me hagan envíos mensuales no lo he autorizado como hago para detenerlo?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda J.
30. Mai 2020
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No Show
GESCHRIEBEN VON:
Linda J.
30. Mai 2020
My May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosanne S.
30. Mai 2020
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3 orders with not enough product
GESCHRIEBEN VON:
Rosanne S.
30. Mai 2020
If I can rate them as 0 I would..I've received 3 orders with less than half the regular amount of developer...I've sent messages each time with photos of unopened product and each time I get an apology and issued another shipment that comes with less than half developer..I cant use a full color with half developer so these shipments are no good for me to use..so I am discontinuing my subscription
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa W.
30. Mai 2020
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.Spilled
GESCHRIEBEN VON:
Lisa W.
30. Mai 2020
The product arrived damaged. The box was black. Upon opening it . It appears if the lid was not placed tightly on the color bottle and the color spilled in travel. So after spending $20 + I still have no hair color. Wish I could send attached picture. Disappointed
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michele N.
29. Mai 2020
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Couleur
GESCHRIEBEN VON:
Michele N.
29. Mai 2020
La couleur ne correspond pas du tout à ce que je souhaitais.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sharron C.
29. Mai 2020
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Color was alll wrong
GESCHRIEBEN VON:
Sharron C.
29. Mai 2020
I ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane R
29. Mai 2020
|
Don’t order if you are in Canada
GESCHRIEBEN VON:
Diane R
29. Mai 2020
The company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carolyn G.
29. Mai 2020
|
Bad communication to staff
GESCHRIEBEN VON:
Carolyn G.
29. Mai 2020
I have sent 2 emails to you to cancel my order only to get an email today that my order has shipped.
I do not want a temporary color, which you are sending me.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa J.
29. Mai 2020
|
Gray came through slightly
GESCHRIEBEN VON:
Lisa J.
29. Mai 2020
I'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen F.
29. Mai 2020
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Not my color
GESCHRIEBEN VON:
Karen F.
29. Mai 2020
I've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
NAN5
29. Mai 2020
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Feels great!
GESCHRIEBEN VON:
NAN5
29. Mai 2020
I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janet V.
29. Mai 2020
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My colorist messed up my color
GESCHRIEBEN VON:
Janet V.
29. Mai 2020
Long story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jessica T.
29. Mai 2020
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Great shine but more red than before and gray only gone for a week
GESCHRIEBEN VON:
Jessica T.
29. Mai 2020
I tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria R.
29. Mai 2020
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The color turned out a dark red
GESCHRIEBEN VON:
Maria R.
29. Mai 2020
When I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time.
I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color.
I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sophie J.
29. Mai 2020
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Couleur
GESCHRIEBEN VON:
Sophie J.
29. Mai 2020
Pas reçus la couleur commander
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carrie P.
29. Mai 2020
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Just ok
GESCHRIEBEN VON:
Carrie P.
29. Mai 2020
I was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sylvea E.
29. Mai 2020
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Caused my scalp to breakout
GESCHRIEBEN VON:
Sylvea E.
29. Mai 2020
Would not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Theresa G.
29. Mai 2020
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This fried my hair
GESCHRIEBEN VON:
Theresa G.
29. Mai 2020
My scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kreh
29. Mai 2020
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Does NOT cover grey hair
GESCHRIEBEN VON:
Kreh
29. Mai 2020
My "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tonya P.
29. Mai 2020
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Bad dye
GESCHRIEBEN VON:
Tonya P.
29. Mai 2020
I just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
céline L.
29. Mai 2020
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à moitié satisfaite
GESCHRIEBEN VON:
céline L.
29. Mai 2020
Je souhaitais éclaircir ma couleur puisqu'à la base je suis brune et je souhaitais devenir châtain tout en couvrant mes cheveux blancs. La couverture cheveux blancs a bien fonctionné mais par contre mes racines sont devenues châtains et mes longueurs et pointes sont restées brunes, donc grande déception et surtout grande démarcation entre les deux couleurs, J'espère que vous aurez un geste commercial pour la prochaine commande puisque vous indiquez 100% satisfait.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Denise D.
29. Mai 2020
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still havent received it
GESCHRIEBEN VON:
Denise D.
29. Mai 2020
I ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patricia H.
29. Mai 2020
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Color Didn’t Last
GESCHRIEBEN VON:
Patricia H.
29. Mai 2020
It’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cornelia B.
29. Mai 2020
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Color is good, hair loss is not
GESCHRIEBEN VON:
Cornelia B.
29. Mai 2020
Color match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tulay D.
29. Mai 2020
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contente de ma couleur
GESCHRIEBEN VON:
Tulay D.
29. Mai 2020
Très contente de ma couleur qui brille sauf que c est pas très noir bleuté
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Esthela M.
29. Mai 2020
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Quiero un tono más claro
GESCHRIEBEN VON:
Esthela M.
29. Mai 2020
Me sigue quedando muy oscuro la primera vez que me lo aplique me quedo demasiado oscuro able para que mandaran un tono más claro hoy me lo aplique y me quedo oscuro 😟
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tricia
29. Mai 2020
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Washes out extremely fast
GESCHRIEBEN VON:
Tricia
29. Mai 2020
First of all when I did my color profile I said I wanted permanent and when I recieved my order I was given demi permanent. When I dyed my hair I followed the directions to a T. I actually left the the dye on a couple extra minutes. After two weeks which is about 7 washes the color has faded dramatically. I even bought the tint rinse to help keep the color and use it with every wash when it only recommends twice a week and it apparently hasn't helped at all. I'll give it one more chance. I'll update my review if anything changes.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ariel A.
29. Mai 2020
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Way too dark
GESCHRIEBEN VON:
Ariel A.
29. Mai 2020
This came out nothing like the color swatch picture. Really hard for redheads to find a shade, I have golden strawberry blonde naturally and wanted a little more vibrant red. I'm now a brunette with a garnish red tint. So disappointed. Why do reds have to be classified into a blonde or brunette category? That should have been my first clue. Wont be ordering again.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shannon S.
29. Mai 2020
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Good Color but Terrible Smell
GESCHRIEBEN VON:
Shannon S.
29. Mai 2020
Great gray coverage. Color was what I was looking for. Directions were easy to follow. My hair is shiny and looks good. The chemical odor was so bad though. I couldn’t take the smell even with a window open.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anne E.
29. Mai 2020
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Wanted Brown, got red
GESCHRIEBEN VON:
Anne E.
29. Mai 2020
I was happy that my grave routes were covered. But my hair is Brown with red undertones. Now it is red with Brown undertones. Thankfully, I have not been out in public often due to the virus. It did Make my hair very soft and conditioned. I will say you can tell where my Gray roots were and it did not blend the new colors at all. Ifeel like i have two lines on other side of my head. It probably would have been a great deal happier if I used the root color on my whole head instead of the color which contained no brown. Low cost, grey was gone, wong color. They even changed color based On a photo I sent which I thought was a great touch but it still turned out the wrong color. If there is an option to actually speak to a person that may help.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan J.
29. Mai 2020
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Meh
GESCHRIEBEN VON:
Megan J.
29. Mai 2020
It covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Robin S.
28. Mai 2020
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Thank goodness it’s quarantine.
GESCHRIEBEN VON:
Robin S.
28. Mai 2020
I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
E Y.
28. Mai 2020
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customer service?
GESCHRIEBEN VON:
E Y.
28. Mai 2020
I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelley C.
28. Mai 2020
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Too thick, new formula is awful
GESCHRIEBEN VON:
Kelley C.
28. Mai 2020
You announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lydia R.
28. Mai 2020
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no good
GESCHRIEBEN VON:
Lydia R.
28. Mai 2020
your color damage my hair i do not want your service any more
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anoushka M.
28. Mai 2020
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Awful
GESCHRIEBEN VON:
Anoushka M.
28. Mai 2020
I ordered medium red brown hair colour with grey coverage. My hair is now pinkish red at the top and dark brown at the bottom. I cannot leave the house. Back to my normal box colour, an expensive lesson learned.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim E.
28. Mai 2020
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Colour
GESCHRIEBEN VON:
Kim E.
28. Mai 2020
Am not not happy with the colour it has given me.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gwen S.
28. Mai 2020
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Wrong colour. Terrible service
GESCHRIEBEN VON:
Gwen S.
28. Mai 2020
This was my first time to use esalon and I was nervous but excited. I ended up just being disappointed.
I did have blonde highlights with long roots due to lock down. I ordered a blonde full head colour. I recieved a kit only for my roots that ended up being dark brown.
I emailed customer services and after 6 days I have had no response.
I will unfortunately be cancelling my subscription
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Norma S.
28. Mai 2020
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So disappointed
GESCHRIEBEN VON:
Norma S.
28. Mai 2020
First let me say, I am a trained stylist. I just wanted to give this product a try. I took the "quiz" and stated I have very resistant gray. I also mentioned it on the comments. I even sent pictures. The color recommended by the stylist did not cover my gray and did not match my hair. My roots are way lighter than my hair shaft. I followed the instructions exactly. I wish I could upload a picture here.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura T.
28. Mai 2020
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Poor service and colour
GESCHRIEBEN VON:
Laura T.
28. Mai 2020
I ordered dark blonde and the colour I have is dark chocolate brown. I also contacted twice to check the colour I picked matched my picture For roots. No response on both occasions. It’s a real shame as I like the videos and helpful tips. Just didn’t experience any custom made service
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
julie M.
28. Mai 2020
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NOT ASH AT ALL
GESCHRIEBEN VON:
julie M.
28. Mai 2020
I just colored my roots with dark ash blonde. IT CAME OUT RED. unbelievable! I am so disappointed I can't even express how upset I am . I HATE red in my hair and my roots are now all red. NEVER BUY THIS IF YOU WANT ASH BLONDE.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie F.
28. Mai 2020
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Too much expectation
GESCHRIEBEN VON:
Julie F.
28. Mai 2020
Roots colour was fab but second mid length one was awful, my.hair doesn't match. 😢
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alison H.
28. Mai 2020
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Dull
GESCHRIEBEN VON:
Alison H.
28. Mai 2020
Not a fan. Dull colour and wish I hadn’t done it
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lora H.
28. Mai 2020
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Color too dark
GESCHRIEBEN VON:
Lora H.
28. Mai 2020
Got medium brown. Wanted light brown E-salon will redo color and admitted to a mistake
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shalon R.
28. Mai 2020
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DID not like the color at all
GESCHRIEBEN VON:
Shalon R.
28. Mai 2020
I didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gina C.
28. Mai 2020
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No better than the box from the store
GESCHRIEBEN VON:
Gina C.
28. Mai 2020
Color seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara M.
28. Mai 2020
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disappionted
GESCHRIEBEN VON:
Barbara M.
28. Mai 2020
color much darker then i would like
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Bianca G.
28. Mai 2020
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Meh
GESCHRIEBEN VON:
Bianca G.
28. Mai 2020
I just didn't like the color. It wasn't what I was expecting. That's why I cancelled my plan. The color was like very mousy. My hair looked dry not shiny.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Zona M.
28. Mai 2020
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3rd try is still NOT Correct!
GESCHRIEBEN VON:
Zona M.
28. Mai 2020
I have discussed my color preference, sent pictures and my color is still not rght. It is darker each time! I would like to cancel my subscription.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Margarita M.
28. Mai 2020
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No satisfecha con el producto.
GESCHRIEBEN VON:
Margarita M.
28. Mai 2020
No me cubrió las canas. El tinte L'Oréal me da mejores resultados. No deseo comprar más tintes co ustedes. Gracias
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathleen C.
27. Mai 2020
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I've some grays that seem resistant to color!
GESCHRIEBEN VON:
Kathleen C.
27. Mai 2020
So, there are quite a few grays that are resistant to color. Also, the color could be a touch darker. My hair does oxidize quickly and seems to get brassy.
I do appreciate the product & would like to continue.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erin M.
27. Mai 2020
|
Mehh
GESCHRIEBEN VON:
Erin M.
27. Mai 2020
It was a great presentation with really cute packaging. Easy to follow instructions and for the most part painless. Unfortunately 3 weeks later it’s really brassy and so much lighter around my hairline. It looked great the first week but it started losing its luster quickly after. It may be my fault and I might’ve ordered the wrong color for my hair. I’m not a professional and I’ll admit I was a bit overwhelmed at choosing the color I needed. I’m going to hold off before ordering again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
JDag
27. Mai 2020
|
Didn't work for me
GESCHRIEBEN VON:
JDag
27. Mai 2020
Did not have the color results I chose. Followed directions explicitly, but noticed no real difference/improvement in color.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Briana O.
27. Mai 2020
|
Upset
GESCHRIEBEN VON:
Briana O.
27. Mai 2020
I accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle S.
27. Mai 2020
|
Damaging
GESCHRIEBEN VON:
Michelle S.
27. Mai 2020
The color was fine but the ammonia about choked me to death plus caused hair breakage.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Margaret M.
27. Mai 2020
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Color Didn't Match-- Would not recommend this product based on the experience
GESCHRIEBEN VON:
Margaret M.
27. Mai 2020
The color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled.
This was an upsetting and disastrous experience.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joanne K.
27. Mai 2020
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Washed out in a week
GESCHRIEBEN VON:
Joanne K.
27. Mai 2020
The dye did not last, gray was showing in a week. Giving it one more try.
Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane T.
27. Mai 2020
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Issue with roots
GESCHRIEBEN VON:
Diane T.
27. Mai 2020
My roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda M.
27. Mai 2020
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1st time user
GESCHRIEBEN VON:
Linda M.
27. Mai 2020
I was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie S.
27. Mai 2020
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color too dark
GESCHRIEBEN VON:
Stephanie S.
27. Mai 2020
The color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura G.
27. Mai 2020
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Disappointed
GESCHRIEBEN VON:
Laura G.
27. Mai 2020
Quite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true.
I don’t see myself using this again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicola G.
27. Mai 2020
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Ruined my hair
GESCHRIEBEN VON:
Nicola G.
27. Mai 2020
This is perfect if you want you hair to become a dry, horrible mess.
Before using this my hair was strong, gloss and in excellent condition.
Used the dye as per the instructions, my hair is now dry, brittle and lifeless
It looks awful, wish i had never used for brought this product.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
elizabeth M.
27. Mai 2020
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very red brassy color very disappointed
GESCHRIEBEN VON:
elizabeth M.
27. Mai 2020
1 star did not like
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karla V.
27. Mai 2020
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hair turned bright orange
GESCHRIEBEN VON:
Karla V.
27. Mai 2020
i asked for a brightened up blonde and got dark orange roots!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer N.
27. Mai 2020
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Not the color I ordered.
GESCHRIEBEN VON:
Jennifer N.
27. Mai 2020
Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about..
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Toni R.
27. Mai 2020
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No gray coverage
GESCHRIEBEN VON:
Toni R.
27. Mai 2020
I gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane G.
27. Mai 2020
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Allergic reaction
GESCHRIEBEN VON:
Diane G.
27. Mai 2020
skin at the back of my neck broke out and tops of ears.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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