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67.566 Kundenbewertungen |
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just okThe customer service is very good. My color was too light and they put me on with a colorist and she reviewed my issues and sent out another package right away. The color was perfect! I felt it didn't last long enough. By 3 weeks all my roots were showing. The store brand I was using lasted much longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl C. - Thank you for your feedback! We are so happy to hear you are loving your hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Thanks again for sharing your joy with us! |
great contents, but color didn't matchI love the contents, how it was packaged with clear instructions and personalized. I didn't expect the color to match my current color, but I was hoping it would be close. I sent a current photo and selected a color, but it turned out very bright red. I will try to have the color adjusted and hopefully it works. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJodi A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour is great!The colour was great and the instructions were simple- I used the light set as well and really liked that too! I have very thick long hair and my only issue was there wasn’t enough mixture to cover my hair adequately. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I like the concept, but need to tweak the colorI really enjoyed receiving the entire kit, packaging and product seem really nice. I usually color at home so this is more expensive than my regular haircolor I pick up at the drugstore, but since I use one that is hard to find in stores here in Austria, I thought I would give this a try. The result was darker and redder than I wanted, hopefully the color can be adjusted next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenirit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lovely hair colorantBrilliant grey coverage , must have fast growing roots as mine come through two weeks after use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI love there personalized hair color and options, I'm still working on trying to get my colors perfect. Or close to what I really need. I'm still getting a bright red color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShawna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect colorI really like my new color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHaunani- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I always love my color!I love eSalon! The color is long lasting, covers gray easily and doesn't wear off. My hair has never been damaged and (until now) had any adverse effects. Color changes that I have made have always been spot-on! The reason that I have only given three stars is because my last color, which was just about a week ago, did not turn out very well. I made changes to my color, but the changes were not dramatic -just added a cinnamon tone to my brown. I got an ends refresher along with my new color. I followed all of the instructions 100%. I've done this before so the process is familiar. Unfortunately, my ends are much darker than my roots. It is quite noticeable. And, to make matters worse, I have naturally curly hair and always put some kind of moisturizer on my ends which darkens my hair just little. It looks terrible. I have a lighter cinnamon colored roots and deep mahogany colored ends with no red at all. I've been hoping that my ends would release a little bit of the color. I don't normally wash my hair everyday but this week, I have been shampooing the ends daily to try to get them to lighten up a little. I'm going to try one more time today but I'm not feeling very hopeful. I'm going to have to get my hair fixed this weekend. I don't know what went wrong. My color always looks great and I'm really dreading spending two to three hours and hundreds of dollars to get this fixed. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1st TryThe color was perfectly matched to my original color however quite a bit darker than I've had for several years. As I've aged, lighter seems better. Interesting, no one seemed to notice the darker color. I'm still looking for lighter and highlights as discussed with my stylist. We'll see how the next color goes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SatisfaiteTrès satisfaite pour la première coloration un peu moins pour la 2ème, les cheveux blancs ont réapparus plus vites... mais dans l’ensemble très satisfaite j’espace de plus en plus mes colorations. Je voulais également vous dire au printemps je commence a éclaircir mes cheveux que me conseilleriez vous ? Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChafia L. - Merci beaucoup pour vos commentaires, nous prenons votre avis très au sérieux et avons donc ajuster votre prochaine coloration selon vos besoins. Nous allons également vous contacter afin de discuter directement avec vous de nos meilleures recommandations. Merci encore pour votre confiance. |
Color too dark, but hair feels soft and healthyColor is much darker than expected. I would choose much lighter color next time. Followed directions exactly. Used the provided Shampoo and conditioner which left my hair feeling soft and healthy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRae - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ImpressiveI was very impressed with the kit! I love how it all comes neatly prepared with special instructions just for me. The color it's self is the only thing that hiccups me from ordering it again. I'm not a professional by any means but I think my cheap $5 boxes of Dye from a local store does just as well as there's. I've tried letting them know that I'm still not getting my desired color but even their changes didn't come any where close to what I had requested. I will still be a member for some of the extras they offer but I think I'll stick to the cheaper boxes of hair color that I can get locally. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waiting to see....Perfect colour match. Didn't cover grey well. They are adjusting-this time, we'll see how it goes 😊 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence - We truly appreciate your feedback. Upon reviewing your profile, we can confirm that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Contenu du coffretBonjour Je ne comprends pas pourquoi cette fois-ci seulement je n'ai reçu qu un flacon couleur?? Les envois précédents contenaient 2 flacons: racines +longueurs ce qui m'est nécessaire et me convient tout à fait. Je vous remercie de bien vouloir y remédier afin d obtenir satisfaction de ma couleur. Je compte sur votre profession alisme que j'aprecie et vante autour de moi...! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrançoise D.- Nous sommes désolés pour le malentendu. Ne vous inquiétez pas, nous allons vous contacter par e-mail afin de remédier à cette situation. Chaque cliente est importante et nous sommes impatients de trouver la solution qui répondra à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Unfortunately Didnt Work :(I am a natural blonde with dyed blonde hair and some old highlights, I was quite scared with the ash in the colour chosen it would turn my hair green. Unfortunately, my hair is now orange, :( roots look almost bleached lmao. definitely not the ashy grey colour i expected. ESALSON, in general, seems amazing all the stuff I got for the small price I paid was more than generous. The shampoo and conditioner smelled AMAZING, by far the best smelling conditioner I've got with hair dye. Wondering how long demi-permanent lasts hoping the orange isn't going to be a thing. :) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Harsh on my hairI used eSalon for a couple of years and found my hair becoming more dry, brittle and less shiny. I tried eSalon color care conditioner and still had dry hair. I went back to the salon for my color and my hair is so much healthier. It is shiny, has more body, and no longer dry and brittle. You get what you pay for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGenevieve - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Des améliorations possiblesCouleur plus lumineuse que en commerce, le packaging est super et personnalisé. Je suis un peu déçue de ma couleur mais je vais voir sur la deuxième commande si cela est mieux suivant mes commentaires. Gros point négatif le kit shampoing et après- shampoing qui sont de taille miniature. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLara - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas complètement répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur ! Chaque cliente est importante et nous sommes impatients de vous proposer une couleur qui répondra mieux à vos besoins. Nous vous avons envoyé un email aussi ! |
Uso por primera vezEl producto me ha gustado mucho, gracias por el color extra. Me ha dejado un color brillante y el pelo está suave. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAdriana G: -¡Gracias por tus comentarios! Nos complace saber que estás feliz con tu color personalizado. Nada nos alegra más que escuchar que tu cabello está suave y brillante. ¡Una vez más, gracias por compartir tu alegría con nosotros! :) |
Not at all what I expectedI thought I was getting a medium brown with medium copper tones. I love the brown. They nailed the that. The copper was so vibrant and intense. I am very bold, but WOW! I almost ran to the store to get some brown to tone it down. I am going to shampoo again tomorrow and hope the copper settles down. I am definitely going to change up my color. The hair color itself was wonderful. I was a little nervous as it seemed thin when I poured the developer and color out of the bottles. But as you mix it become very smooth and easy to work with. I am definitely going to give it another try to get the copper toned down. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent colour set and personalised serviceExcellent value for money. Loved the idea of personalised colour mix for me and posted directly to me as well! The colour mix was better than previous shop bought ones I've always used, there was no unpleasant odour and enough to cover whole head. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelagh - We're so happy to hear that you're enjoying Hair Color! We truly value your feedback and look forward to hearing from you again in the future!! |
My colorLove the product it looks so natural and my hair is soft and shiny I recommend it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelene- We're so happy to hear that you're enjoying Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future. |
it was to red i like a more medium auburn colori like med auburn color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Meilleur couleurTrès très satisfaite . Super couleur. Comme je le voulais. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMagali K. - Merci pour votre retour ! Nous sommes heureux de savoir que vous aimez votre couleur personnalisée ! Rien ne pourrait nous faire plus plaisir que de répondre à vos objectifs de couleur. Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon |
Not impressed with the Grey hair coverage on my past order.The color is perfect on my hairs that are not grey. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeah - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
chocolat avec balayage mielJe vais mettre en photo actuelle la couleur que je voudrai, ce n'est pas moi mais c'est cette couleur que je voudrai comme coloration, merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie T - Merci pour votre commentaire. Nous vous remercions pour la photo, nous l’avons bien reçue. Grace a vos commentaires et photo, nous avons créé votre formulation sur-mesure. Nous avons hâte d'avoir votre avis ! |
Great colorPerfect color for me loved it! Just had too much as I thought I was only doing the roots 💁♀️ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire - We're so happy to hear that you're enjoying your Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.Keep an eye on your inbox for more details on the amount of color received. |
Fried my hairThe cooler looks great on what hair is left and not fried and breaking off. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoni - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn't hurt my hair!I have had my hair done and intermittently done my hair for years. While achieving my ideal color has been a little bit of a struggle, the actual formulation of the product is great. Not at all runny, and left my hair with body and shine. If you knew the exact color you wanted I would definitely recommend! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color, as it turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color Never Came Out GoodAfter signing up for esalon I was excited for my new Auburn color. The first set of color made my hair look Kool-Aid red, I called my colorist and explained in great detail along with sending photos of how my hair turned out. The top of my hair was way darker than the ends. It was a mess. She sent me a new color and I gave that a try. She had assured me that she really understood. Well, I ended up with bright orange hair. No where near Auburn. Thank goodness this color washes out fast. Not only is the color not at all what I wanted twice. The toner stains your hands for days and anything it gets on. The product itself is extremely strong chemicals and burned and smelled horrible. The shampoo and conditioner sent with the product is such a tiny amount it didn’t even cover all of my hair. I did cancel my membership and asked for a refund. I just can’t play around with my hair like it’s a wig. The only reason I’m giving two stars is because they did issue a refund for my color. Not for anything else in the kit but just the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bruh.. IDK wat happened?!OMG! My hair has stripes of every color. From brown to orange to blonde and so many other various shades. I didn't think I did anything wrong, my hair was coated and I was sooo excited, I called my mom and was telling her how good I looked, but then boom 1 week later I look like a tiger in the wild. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Muy buen colorColor muy bonito y duradero. El pelo queda brillante y con matices aunque venia muy poco producto. Yo tengo mucho pelo. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRaquel - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
Good things don't always last!Looked fantastic ...for about a week! White hair was very evident after that. Instructions were followed to the letter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGigi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
la coloration me convient pour les racine, par contre j'ai besoin de refaire lesLa coloration me convient, pour les racines, par contre j'ai besoin de refaire les mèches; D'autre part, je souhaite un envoi pour les racines que tous les deux mois, pouvez vous me confirmer que cela est possible. Merci et bien cordialement, 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantal - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur. Nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. Nos experts en coloration ont été en contact par courrier électronique et se feront un plaisir de vous aider dans ce processus. |
NiceExcelente producto estoy muy contenta con mi color y mi cabello no se daña 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCricia - ¡Nos alegra saber que estás disfrutando de tu Color Personlizado! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro. |
CouleurBonjour, j'ai fais ma couleur qui est une coloration chatain clair cuivre doré et je trouve que la couleur est foncé. Comment faire pour obtenir une couleur un peu plus claire. Merci pour votre réponse. Bonne fin d'après-midi 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurence - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
Great experienceEasy to follow directions, perfect color the first time! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future. |
To dullThe color is pretty just now what I was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Coffret sympa et très comoletJ'ai reçu un coffret très complet et très joli. Je suis satisfaite de la qualité des produits mais déçue du résultat final. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation! |
Good, not greatLet me start by saying, I went into this fully knowing how difficult blond hair is really hard to get perfect... I have had a few terrifying orange hair moments with at home dye jobs. So I know it’s not easy. With that said, I’ll say, thank god for purple shampoo... My roots come in dark, even though I am blond.. the length of my hair is a very light almost platinum blond. I requested the “lightest blond” color. My hair definitely looks better than it did going from dark dark blond to light blond but my roots are still darker than I would like. They also came out pretty orange. If they had turned more of a dirty or even a lighter blond color I would have been ok. I almost look like a strawberry blond now and you can still see where the roots grew out to. I will continue with purple shampoo and the tint rinse on my roots and hope for the best. On the upside, my whole head isn’t orange... just the roots and the darker parts of my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and warmer than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
1st RunThis was the 1st time I have colored all of my hair, only highlights in the past. The experience was great with esalon. A few adjustments needed to color and the instructions. Looking forward to next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheri - We 're sorry to hear your initial color turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Blond doréJ'ai indiqué avoir les cheveux épais, si je n'avais pas eu de produits à la maison je n'aurai pas pu faire toute ma tête avec cette couleur. Je suis contente même si je ne suis pas blonde dorée mais plutôt blonde vénitienne... 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandrine - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
DecuJai commandé une couleur violet je me retrouve avec un beau chatain! Aucune lueur, aucun reflets de violet a l'horizon!!! Vraiment très très déçu du résultat! Par contre niveau couvrance des cheveux blanc pas de soucis. Mais bon les coloration de grande surface ont le même effet! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaire |
Color SetEsta bien para cubrirte las canas. Lo recomiendo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSari - ¡Nos alegra saber que estás disfrutando de su color personalizado! Realmente valoramos sus comentarios y esperamos recibir noticias suyas en el futuro. |
Not enough shampoo and Conditioner I have a lot of hairExactly what am I to do with the tiny amount of shampoo and conditioner u supply?? I have a lot of hair and this barely covers half my head..the boxes the the dollar store offer more product and makes your hair feel softer then the product u offer..THE COLOR yes it’s great even though I haven’t achieved my exact color yet but we getting there. Can a girl get more shampoo and conditioner,I’m paying enough for it that’s for sure!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color ChoiceI love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not SatisfiedThe kit arrived and it was amazing. The color seemed perfect and the instructions very clear. I followed the instructions and had no problem. Nine days later the color at my roots is gone and the red tone I asked to help neutralize is back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJen- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great hair coloring product....Great hair color products, they stay on a long time and the color stays even. My hair is still soft and supple. Love this product and would suggest anyone wanting to color their hair to use eSalon! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarsha- Thank you for your feedback! We are so happy to hear that you have been loving your eSalon custom color results. Please feel free to rech out to [email protected] if you need any assistance. We look forward to crafting your next custom color soon! |
Cambiar el colorMe dura muy poco tiempo el tinte y me gustaría mas que se me enviaran algo para cubrir la cana 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanina - Lamentamos saber que el color de tu cabello no cubre los grises como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de Felicidad de color, y nuestros coloristas están trabajando para ajustar su fórmula. ¡Su fórmula actualizada y las nuevas instrucciones se enviarán con el próximo pedido! ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudarle! |
Love itLove my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not what I expected!My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour is completely wrongI normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now. Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown. Did the colourist misunderstand or something? Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over! The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere. So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing. I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this. Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand?? I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle. Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Turned my hair an unnatural orange, but partly my fault.Turned my hair orange. My mom literally said, "you look like bozo the clown." This is not my first time coloring my hair at home. Esalon called and spoke to me about how to fix it and gave wonderful customer service. One start to three. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Happy enough!!Hello!! As with before the shine in my hair is incredible with good enough grey coverage. I got my friend who is a hair dresser so i have better coverage of my greys than last time! Again the colour wasn't the auburn i thought i had requested it is red. A vibrant red. I am though happy with the overall product i just can't get the auburn/copper that i am looking for. This of course i would say is my fault in my ordering not the product. Any advice is greatly appreciated! Thanks again x 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary-Ellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
made my hair dry and lifelessI loved the convenience of this concept. The packaging and price point is superior. I noticed monthly my hair change in texture and sheen with use, not for the better.😣I have been meticulous about the processing time and application to the letter of instructions. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I love the color! I hate washing this stuff outI have been doing my own roots using this color for about 5 months now. I love how the color looks. I love how easy it is to put on. I love that the literary everything I may need is enclosed in a cute package that’s shipped to my house monthly. There’s even stain protectant and stain remover. Seriously!!! Amazeballs!!! I love that when I needed to adjust the color I had a conversation with a stylist who adjusted it 1/2 and then another 1/2 shade until we reached a perfect personalized color. What I hate is the color consistency once it sits for 30 minutes. It becomes waxy, tacky, and so hard to take out that you literally have to massage it for 3-5 minutes to get it out! It takes at least 3 shampoos to do this... and takes out a bunch of my hair! I guess there’s a home remedy where you mix a tablespoon of baking soda into the shampoo and then rinse. But I just found out about it and haven’t given it a go yet... also I’ve been told that they’re changing the product to eliminate the waxiness. We’ll see 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeata - While were happy to hear you're enjoying your custom hair color, we apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have discussed your hair color needs and how we can best assist you after your experience and moving forward. We look forward to hearing feedback from you in the future. |
Great color and service!Great color - everything I need is in the box! My hairdresser likes it too! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlorie - We're thrilled to hear that you're enjoying your custom color. We look forward to our next opportunity to delight you! |
Didn't cover all my greyWorks really well apart from not covering greys. Easy to follow instructions. Will give it another try 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Better than store boughtOk. I will be changing the formula. Pros: Covers greys effectively and lasts forever without brassiness or fading. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLola- Thank you for your review! We are so happy to hear that you are enjoying your color and coverage as well as your color's lasting power. Our color is custom-blended, and we are always happy to adjust based on your feedback. We look forward to crafting your next custom color soon! |
Beautiful vibrant hair colorThere is enough product to cover all your roots. Leaves your hair soft and shiny. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElena - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great color...gone in one wash!I LOVE the color and tried a second round to see if it was just a fluke the first time that the brilliant color I loved...it was gone immediately after I washed. I contacted a specialist for the next one, and was assured it would be more durable/permanent, but alas, I loved my new color again, and said goodbye to it after the first hair wash. It's still a color, and I followed timing and directions to a T...but am looking for a more lasting solution. Thank you! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlyce- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Very satisfiedWas very happy with the change . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDianne - We're thrilled to hear that you're enjoying your Custom Hair Color. We look forward to our next opportunity to delight you! |
Not the color I was hoping forI have “Always” had an issue trying to get the yellow-golden and brassy tones out of my hair. The kit was nice and had little extras that were Great!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair ColorColor is beautiful. It took a couple of days and a washing to get the right texture and look... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti- Thank you for your feedback! We are so happy to hear that you are enjoying your custom color results. We will be reaching out further with some tips and tricks to help improve your color experience. Thanks for choosing eSalon! |
Custom Color SetHave complained numerous times about red tones, but still getting them! Even after changing my color last time. I ended up going to a professional salon for highlights. I haven’t had so many compliments about my hair in a long time. Deciding whether I will continue with esalon after so many disappointments. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadedMade my hair dry. The color faded. I usually use L’Oréal . I’ve never had any problems with it fading or making my hair feel dry. And, it’s half the price! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDee- Thank you for reaching out to us here at eSalon! We are so sorry to hear that our product did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ShadesGood value and quality, would recommend choosing a shade lighter than you want though as they run darker than expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair got so dark .Hi. I wanted to go lighter ( I was medium brown originally) . My box arrived last night and I was so excited to go lighter . I don’t my hair late last ( as instructed 30 mins ) and when I went to work and we were out to lunch I noticed my hair was darker and my staff noticed it too. Help!! I want to go lighter or I want to at least put a balage or something... help Hermie Phine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHermie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It appears you previously indicated your hair was dark brown, and the selected color was dark brown. Color chemically cannot lift or lighten other hair color, but we are happy to work with you to adjust to better suit your needs if we are able to. Please keep your eyes out for an email from us. We will be reaching out shortly! |
Like it very muchI really like to colors and using the colorist to help obtain the correct shade. The product is good quality Thanks, Jayne 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJayne- Thank you for sharing your feedback! We are happy to hear that you are enjoying your eSalon custom color and service. Our team of licensed colorists is here for you each step of the way. Thanks for choosing eSalon! |
So darkI talked with my colorist, we agreed on going lighter to darker SLOWLY. She says dark blonde. I am thinking more light or medium blonde I looked up dark blonde and said ok. I colored my hair and this is the darkest blonde I ever seen. It is brown. My hair feels great but not use to going so dark so fast. I am 60 and was told don't go darker because it pulls your face down and you look older. Idk but all in all great product but drastic change. I need highlights now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacklyn- Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. It appears that we lightened your original selection of Medium Brown to Dark Blonde after your color consultation. We're sorry to hear that this color is too dark for your preference! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thanks for choosing eSalon! |
Color a litle darkI like that i can choose when i can get my color sent to me. My color was pretty dark this time. I would like for it to be a little lighter 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
color to darkThe colors are way to dark and still have a red tone. I like it light and ashier. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMrsmadhunter - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and more red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still orangey and brassy sigh.Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
nice colornice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair. That being said. I don't feel it is any better or worse than good quality drugstore brand hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenColleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out! |
Best colorLove the color will use always 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherise - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Perfect!!!!Excellent/perfect color. Easy to do. Feel great about doing it myself. Adding below color next order. Love it!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise- Thank you for taking the time to share your feedback! We are so happy to hear that you are enjoying your eSalon color. We look forward to crafting your next custom color soon! |
Home colorI love 💕 this color! Easy to apply and they work with you to get the exact perfect color your looking for! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jodie- We are happy to hear that you are enjoying your eSalon color! Thank you for providing your feedback. Please feel free to reach out to [email protected] if you need any assistance! |
Color and highlightsNow we changed it is good.. Still wanted it a bit lighter but....with your new products I am so happy..the highlight kit is awesome...thank you so much...You made a disabled woman's day... I feel pretty. First time in a long time... So thank you.....An your competitors Like. Madison reed suck..... No coverage an drys your hair out like the desert....... I send everyone your way.... I have a brain injury. An everything is hard for me. With a little help I can do my Esalon myself.... Thank you so much..... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShai - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to discuss your next color order. Please let us know if there is anything else we can do to help! |
Just BrownI was hoping for some more purple - what I got was basic brunette. I am excited to try my next application after requesting more purple be added :) Everything else is awesome!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCandace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color, but my hair says ouchSo, my hair was BAD. My roots were really grown out and my hair color was turning into a copper mess, so I knew it was time for a change. I planned on going to the salon, but grad school is not only taking my money, but also my time away from me. I decided that this was the next best thing. The positives, best website ever. I really felt like my hair was being taken care of by my colorist. The color matched for me was ideal. Also, 10/10 for packaging and cuteness. I felt like it was *made for me.* Customer service is on a whole other level. I was reading reviews, waiting for my package to arrive and noticed others said the dye made their hair feel gummy. I was told by customer service to prep my hair with a hair masque the night the night before. I followed those instructions and prepped my hair. BUT my hair was really left feeling thirsty and sad. As I was shampooing the color out in the shower, I said goodbye to multiple strands of hair that didn't survive the battle. A week later and my thick hair just feels dull. I was hoping I could rely on this service for all of my color needs, but I might be giving up. Don't get me wrong, the color is nice, but the damage is no good. :/ 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSydeny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
08/16/18 Custom Color Set ReviewHello-- Thank you for your work in creating my latest color set. I liked the color, but perhaps you could add more red? I wear my hair (color and style) as intense and outrageous as possible! I am a child of the '80s, and I still love Manic Panic--does that tell you anything? ;) Also, this color seemed to fade faster than the previous color. Is that possible? Might you have changed your product formula and/or ingredients? Thank you very much! --Roxy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Roxy. Want to tweak your tone? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can ring us at (866) 550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color, but did not cover for as longAs always the color was perfect. It matches my natural color very well. Not sure if it's because of how I put it on or what, but my grey is already beginning to show. Have not gotten to the highlights I purchased, may try that this weekend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Dee Dee KComplete Kit ! Put together nicely , Color Great ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDelia - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Grey coverage lackingThe color was nice. I love the kit and friendly instructions. I left the color on as prescribed after timing application and everything as recommended. My greys were visible just a couple/few days later. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApril - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Ruin my expense Japanese straightening workI straighten my hair too and it is a constant struggle for me. The coloring is strong and it override my Japanese straightening that costs hundred of dollars! NO MORE. I am using all Organic dye now, my hair is so soft! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMimi - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and how it reacted with your Japanese straightening. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out! |
Great nowI like the color you made for me on the last shipment. I have not tried the highlighting kit yet, because I am not sure how to use it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Results are just as promisedBest natural color ever....dating back to when I was in my early 30's! I had my hair cut (unusually) short to make sure that I would have enough coloring agent.....could have left it 'mid-length' as there was colorant to spare! Wow, I am over 70 and have never had such a beautiful hair dye experience....have done it at home for 20+ years. I am more than 'satisfied' and wish my two Ohio daughters would stop spending $75 to have an attendent do the SAME steps as I have just done (myself) at home....Everything in the radio ad came 'true'! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarin - We're thrilled to hear that you're enjoying your customized hair color. We look forward to our next opportunity to delight you! |
ColorI really liked how the product didn't really smell and since I'm a stylist myself I have smelled some strong colors. I love the shampoo and conditioner. I even love how the product went on , but the color matched what I already had I wanted something more ash tone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBriar - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Still working on itstill trying to get the right color for me. haven't given up yet. looking forward to the next formulation!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenQueenski - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color setIm impressed with how much longer my hair color lasts as compared to the store bought boxed color i used to purchase. The tone is a lot less brassy (I'm a redhead) and looks much more natural. Im on my 3rd or 4th kit n still trying to perfect my personal color preference as well as application process as its always turning out a little too dark for me. But i sincerely believe thats because MAYBE I'm not doing it applying it perfectly correctly yet. Its a learning curve. But this kit is very professionally packaged and the quality of the color is equivalent to salon coloring in my opinion 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color came out black on my ends and my roots were redIts was as good as the store bought ones for 2x to 3x the price 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Mahogany redI don’t color my hair often since I have little gray. And when I do, I dye it myself at home (typically soft black). My 50th birthday is coming up so I wanted to have a big change and go with mahogany red. I felt that my best results would be to have my hair colored professionally. And thus I came to eStudio Color Studio. My experience over all was pleasant and welcoming. The salon is beautifully appointed and clean. My colorist was polite, professional and quite helpful. We discussed my wishes and she explained that she couldn’t give me a lighter shade of red given my dark base. I told her that this was perfect as I wanted a dark shade of red. I showed her some internet pics and said that I wanted “Mahogany Red”. After two hours of processing, shampooing and styling, I was ready for my results. My hair looked beautiful, shinny and nicely styled but it wasn’t RED! My hair looks soft black which, I could have done myself at home!! 😩 I was tired and hungry at that point and the only thing that I managed to say is that it looked too dark. The colorist said that I could go back and get a “light set” at my next appointment which may give me more of a red hue. My mom was with me at the appointment and on our way out she said “I heard you ask for Mahogany Red but I just don’t see it, maybe in the sunlight??!” But no, not in the sunlight either. And to add insult to injury, we ended up having to pay $7.00 for parking, even after the validation!!! ☹️ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAurora - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Nice, gentle colorEasy to follow instructions, gentle on hair but I’d ask for more gray coverage next time. I will try it again. Happy w/ all else! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNikki - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Fading very fastLoved the product and the color. Fades within a week. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorI love what colorist does.. I'm very picky about my hair and so far they have listened. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Purple tone - no purple at allOrdered the purple toned hair color. Did a test strip and loved it - purple color came through and looked great after rinsing and drying it. Colored my whole head and no purple - no tone - know have a brown with reddish tones, which is an okay color, but not what I wanted, but product is easy to use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Sticky/ waxy residue is extremely frustratingI have been using e-salon for over a year now. I really like the custom color; I have medium, ashy, brown hair that tends to become brassy with store-bought hair color so when the e-salon colorist added enough ash in my second order the color was almost identical to my natural hair avoiding undesired brassiness and giving me soft and shiny hair. The gray coverage is also excellent (I am in my early 30's but have had grays since 19 so I know the deal!). Anyway, for all these reasons I put up with a big inconvenience: having to wash my hair at least 5-6 times to get the sticky/waxy residue off my hair. I initially contacted customer service and they suggested to use bicarbonate and to rub my hair with some of the product left in the bottle immediately before washing my hair but that only reduced the # of washes from 7-8 to, as I said, 5-6 times. It has become extremely frustrating to spend so much time, effort, shampoo and water just to color my hair (especially during this time of the year where it grows like crazy) so it does not make sense for me to continue using it as much as I like the other features. I also wonder if the color would stay even longer if I didn't have to wash my hair that many times the first day I apply the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenArianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark but vibrantFirst let me say I was VERY impressed with the kit. Bravo! Due to extenuating circumstances I could not color right away unfortunately. I’ve colored my hair at home many times but I must say this was my messiest application. Probably mostly my fault. I got color all over the bathroom. I liked the way the color rinsed out pretty easily. The finished color came out darker than I expected so I may try to change that before you ship my next order. The color was nice in that it had high and low lights and it blended well. I would suggest longer gloves lol. I’m hoping after a few washes it lightens up a little and more red shows through. I have only a little gray right in the front of my hairline so I was disappointed when I still saw a few gray hairs after coloring. That was the first place I put color so I’m sure I gave it ample time. Overall I really liked the product. I only gave it three stars though because of the darker than expected color and the few grays still showing. I would, however, recommend eSalon to friends and family. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTwyla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My new colourI love my new colour your the best 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
ReviewShipping was smooth and it was packaged so nicely, I didn't use the whole amount since I using to cover a little grey after a few showers I started to see my grey slowly showing, I think I need something to deal with deal with very resistant grey hairs. Thank you everything else was so nicely done. Cara 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCara - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Use to likeWhen I started using this product I loved it. My hair color was perfect. The more I use it my hair gets darker and darker each time. I’m using the same color and following the directions exactly. My hair feels healthy but just looks darker. I’ve got to go back to my salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |