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67.566 Kundenbewertungen |
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Good color but not what I wantedHair colors are good. I started with brown without the cooper look. I got great results then I wanted to go light brown to dirty blonde but got a cooper looking reddish instead. Color looks good but i wanted dirty blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Aaack!I was so excited to get this shipment. I waited until I had sufficient time so I wouldn't need to rush. Loved the instructions and the sticker to post them on the mirror (and then in the shower). I appreciated the stain protector and wipe for afterwards (I didn't use the latter). I thought the color would be great.................but it's not! The grays around my face are still there, although maybe a little less noticeable and even though I was super diligent about applying the root color in the back, it's still a dark brown..........and the red is what many OTC kits refer to as Copper Penny! It's hideous and I hate it. The overall color coverage is only meh......and I followed the instructions to the letter. Needless to say, I'm very disappointed and probably won't purchase this again. Unless the coverage lasts more than two weeks (the gray coverage is already not great), I definitely won't purchase again OR recommend to others. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipping date is not accurateI am new using this company. I used to pay a lot of money on hair salons so when I heard and researched esalon I gave them a try. My first order came perfect and I have to say I really love it. After receiving my first order I scheduled my plan with shipping date June 1st. Since I didn't heard nothing about shipping status I sent an email and the response was that shipment takes 7-10 days, they charged my credit card on June 1st, but I need to wait almost 2 weeks for my order. I color my roots every 4 weeks and I was expecting to receive my order on time (like 3 days after my shipping date) but that would not happen. My roots are due for color and I am so dissapointed with this company. If I had known this, I would have scheduled an earlier shipping date. If this is how customer service is on this company, I will have to change to another company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebeca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I ask lighter colorShe send me what I used and I was asking lighter than what I use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgnes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
application brushI am happy with the color. Coverage of my gray roots is effective and I think the color is nice. However, I did not receive an application brush with my last purchase, despite providing feedback indicating that I use the brush with the bottle to apply the color. The brush is a small thing that makes a big difference with the ease and quality of the dye application. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly apologize about any confusion. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
More gray coverageI would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t get what I wantedI was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did you even adjust my formula at all based on my prior feedback?I now have orange roots and will need to wear a hat for weeks. Thanks a lot. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Delayed transactionWhen first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Developer - Révélateur manquant dans votre dernier envoiJe viens d'ouvrir le dernier coffret reçu et le developer/révélateur était manquant. Pourriez-vous m'envoyer un flacon afin que je puisse refaire ma coloration. Par avance, merci ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVirginie - Nous nous excusons pour tout inconvénient que cette situation a occasionné. Nous vous contacterons par email pour vous aider ultérieurement. |
rashThis is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again??? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasted 2 daysI colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverage, color too dark.I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très bienTrès bien 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBozonnet - Merci de votre retour ; nous sommes ravis que notre coloration aie été à la hauteur de vos espérances ! |
Horrible experience, poor customer service, and a total scamSo I'm pretty experienced at dying my own hair I saw an ad for eSalon I figured it couldn't be riskier then boxed dye so I gave it a shot. My hair is naturally light brown/dark blonde and I hadn't dyed my hair in a LONG time so that was the shade I was at when this adventure started. I selected my desired shade as a light to medium cool blonde. Things arrived in a timely manner. I followed the directions to the letter. My hair was minimally lightened (maybe by one shade) and SUPER brassy. Considering I indicated I wanted a cool blonde, this was unacceptable. I notified esalon and they responded by giving me a credit for my next color and sending me a toner to help with the brassiness. I have never had this happen with a toner before but it didn't just decrease the brassiness but it also darkened the overall shade of my hair. So now my hair is more or less back to its natural color except with lingering brassy undertones (which I still hate). When it was time for my next color shipment I uploaded new pictures of my hair so they could see the current shade and indicated I wanted the color to be lighter and cooler (like the color I had originally selected). In the comments section I outlined the whole situation up to this point including the lingering brassiness and the darkening effects of the toner. After my new color was formulated and it was too late to cancel it I get an email from my "stylist" stating that the color can't be lightened because color can't lift color (duh) but if I want my hair lighter I would be a "great candidate" for their lightening set and that I could purchase that from their website. So at this point the scam is clear to me. You mess up peoples hair and then try to sell them expensive products to fix it. It’s shameful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried my hair outColor was excellent and covered my gray. Dried out my hair :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A step backI messaged the stylist to let them know I was looking for ash brown hair. I have previously lightened hair all over, and i was worried about it not being ashy. She said she would have my do a colorfill, and then apply a Demi permanent color on top. The color fill was golden, but the second color (medium brown) that I applied just emphasized all the of RED tones. So much work was done to get my hair light enough so that it could be ashy. And untilamtely I ended up with what I had before I lighted my hair!! Orange hair that looks kinda brown in certain lighting, but straight up orange in natural light. And now I don’t even know if it can be taken to a ashy brown from the point it’s at now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBree M. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium blonde roots turned orange.I'm so glad I did a test strand. I have naturally medium blonde roots. I ordered a neutral light blond colour. So I took a test strand, as I'm super nervous as I always get my hair done at a salon. But with the times being what they are...I thought I'd give it a try. So, I mixed the colour and developer as instructed for a test strand. Waited the 30 mins then put the extra through to ends and waited 2 more mins. Then rinsed, then shampooed and dried using a hair dryer and voila orange roots on the test strand. Soooooo glad I did a test strand. Not doing my whole head. You'd think the stylist who mixed my product would have accounted for this. Not happy at all. Money completely wasted. Just thrown product in the garbage. Guess I'll be waiting to go to a salon when they open again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Complete Disappointment.Been a while since I’ve colored my hair, but before I let it go natural, I always used regular red colored boxed hair dye straight from the drug store. Never had any issues color wise. After noticing a few grays, I decided to go back to red. Found E Salon and decided I’d give it a go. I answered the initial questions, picked my desired color, waited TWO WEEKS for my order to get here, then followed the application directions perfectly. When I glanced at my “color blend”, I immediately had doubts because I noticed the blend was mostly “light brown”, when I definitely picked a “red” desired shade. But I spent the next hour and a half dyeing, rinsing, drying and styling anyway. Completely dissatisfied. Totally disappointed. Hate that I put my hair through the stress of coloring and it is not even close to the color I picked. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJohonnah B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with! |
Good productIt went on well. Easy do to. Didn’t keep my gray covered for long though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMandy M. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Root colorAfter all was said and done my roots were much lighter than the rest of my hair. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy S. - Thank you for sharing your feedback with us! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if you have any questions, we're always her to help! |
Easy application but my hair looks the same!I have light medium brown hair and ordered the medium ash brown because it seemed fairly dark in the photo. I applied the colour and left it on as directed, but it looked exactly the same afterward. The product itself comes in great packaging and is easy to use. I loved getting two sets of glove, and the brush. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily D. - We truly appreciate your feedback. Upon reviewing your profile, we see that your colorist has already helped you with this matter. Please let us know if there is anything else we can help you with! |
Did not workI was going for a full blonde but my roots turned orange and the rest of hair stayed the same. I really liked the shampoo and the conditioner though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaggie O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DéceptionJe m'attendais à avoir une belle couleur éclatante, et voir mes cheveux blancs disparaître, ça n'est pas le cas du tout, j'ai respecté toutes les étapes, resultat il reste des cheveux blancs, très déçue😫 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsabelle V. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
No gray coverage.I applied my latest color on 2/17/20, and can already see grays reappearing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It didn’t do muchMy hair looks just like it did prior to coloring, brassiness and all. I followed the instructions as well as the video for grays. Hopefully next time. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiffani- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Cannot get rid of the red!I am now using 100% neutral Dark Blonde and it is still red! I am done! 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall out!!!I used this product consistently every 8 - 10 weeks and loved the color and what the color faded into as well. That is why I used it for THREE years! Then I discovered chunks of new growth hair! I had thought it seemed in lost an excessive amount of hair with every coloring and now I had proof! I am on no medications and have no hormone imbalances. This color treatment caused hair loss! I haven't colored my hair for 13 months now and am still dealing with new growth hair. So annoying.... if you've ever had a baby you know what I'm talking about; that stage when all the hair grows back that you lost durong pregnancy. Except I'll be dealing with this for years bc I colired my hair, not for 9 months, but for THREE years! Ugh 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
My hair was fried afterwardsI have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color ajustmentTake out red I like copper. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair feels dried outI colored my hair 10 days ago and the color is lighter than I expected and my hair felt like straw after I did it. He I am 10 days later using my color care hydrating hair products and while it's not as dry it's still feeling very processed. I've never had a color do this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color I wanted at all:’(I really was so excited to try out this dye!! I’ve been using box dye, and I like the color of the one I’ve been using, but I don’t like the damage and I feel like it doesn’t last as long. I thought this would give me better results. I followed all of the instructions completely, but I’ve spent my whole morning in tears because my hair looks nothing at all like what I expected. I wanted a cool toned auburn shade, but instead I got a fiery red shade with brownish roots. I really really hate the way I look, and I don’t know how or why I got this color when it was not at all what I chose. I’m really disappointed, and I don’t know what to do to fix my hair- cancelled plans because I don’t want to go out with this color:( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy Process, but my hair didn’t take the colorThe process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades fastFades fast but still healthier for hair and cheaper than going to the salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn't cover gray rootsThe dye is watery and doesn't stain your skin so how can it color your gray roots! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Dark blond unfortunately turned orangeThere are so many great things about this company and wish i could give 5stars to eSalon. After following directions precisely with both a custom color and an eSalon highlight /light set, my dark blond hair turned nearly orange. I called eSalon and received polite and professional help over the phone listening to my problem, as well as quick action on their part sending out a toner rinse via Fedex; however obviously that couldn't really correct the damage that had been done. I wore a baseball cap for a week, used the toning rinse that eSalon sent right away but it made little if any change to damaged orange hair. I ultimately went to a salon and had a color correction done for over $100 :(. I learned a lot from this experience: that in my case (speaking for myself only), mail order color just is too risky for my highlighted/lowlighted dark blond hair with grey peeking through. If I had one color that I could easily order I'd surely have had more luck, but in my case, my hair has never looked worse sadly and I cannot risk it again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color and Light Set. We're always looking to improve our service and products, and truly value everything our clients say. However we're happy to know you have already worked with one of our Color Experts to discuss your concern. Please let us know if there is anything else we can do to help! |
HighlightsI have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
EggplantI needed a lot of help with my hair due to the bleached ends, needed to change some choices i made and went with what was advised to me. My hair is much darker then i anticipated but after a few days i do like it. It’s what i needed, a change. I’m trying to figure out what it is i actually want or if this is it. Shall find out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecca E. - Thank you for your feedback! We are so happy to hear you are loving your personalized hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Keep an eye on your inbox for more details. |
Disappointed by product and not happy I had to wait for order.I followed the company's instructions, except I left the hair dye on for more than 30 minutes, because it was not coloring the grey roots. The roots and 2" down turned a light golden to a white. Grey I guess was gone. I normally dont use the shampoo or conditioner, because a career hair salon person told me it strips the hair of color, when you use it and guarantees the company you purchased it from to stay in business when you have to buy more. But your cleaning hair products were awesome!! It made my hair so soft. I might order that shampoo and condition in the future, but cancel any coloring. Thank You 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team |
Product great, colour way offI selected a dark ash brown. Did roots only exactly as instructed and I now have a nice obvious root line that is what I’d call medium auburn. Very red tones, nothing ashy at all and substantially lighter than my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Meh...It was ok. I told the stylist that I did not want a coppery blonde color. I told her I was afraid of my hair turnung brassy. I even told her if she thought any of those things would happen that I would prefer to go darker instead. She assured me it wouldn't, but it did. My hair was a copper blonde. I even spend the extra money on the neutralizing treatment . It was fine. It covered up most of the grey starting to peek through and had I had a different color my experience might have been better. It was easy enough to do myself but I will not be ordering again. I had several chats with my color expert, sent some pictures and still came out with a hair color I was very unhappy with. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBreanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incredibly dryingI have never had any color--salon, box, or Sally's brands---dry my hair out the way the eSalon color did. It was like straw after coloring it. I followed the instructions precisely, and conditioned it well after. The color looked okay, had dimension, but was warmer than I had requested. My hairstylist couldn't believe the condition of my hair---I've been seeing her for years, and she had never seen it so dried out. I also didn't hear back from my eSalon stylist when I messaged her about my color, prior to it being shipped. I wanted cool blonde. When you get it, you don't even know what level blonde you have gotten, or if it is red, golden, ash, etc. I just know it wasn't what I wanted and it dried my hair out horribly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Très mécontente et déçue !Cheveux blancs non couverts au niveau des racines et longueurs rosées, rouges, rouillés... mais pas roux ! Je déconseille ! Heureusement pour moi, la couleur semble s'estomper au fil des lavages des cheveux ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Nous apprécions vraiment vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider! |
I like it; but wanted it lighter.I like it; but wanted it lighter. I love that it doesn't damage my hair much and that it makes it shiny. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCrystal - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great productI do like this color system. I’m just having some trouble getting the exact color I want, but I think that is just me, I have a lot of gray and have been highlighting for years, at first the color was just too dark, but my hair did feel healthier. I’m working with my colorist to get the right color still. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI love e salon color kit it comes with complete directions so you caint mess up I like having one for my roots then another for my ends I end up with almost like subtle hi-lights my hair always feels fuller afterwards 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Hot rootsI have hot Roots my hair is two very different colors. No shine looks dull 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
why...i have been coloring my hair for 25 plus years .. and never had it turned out feeling like straw... always soft silky shiny ... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimm - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |
Extremely dry, brassyI’ve been use eSalon for over 2 years and have always been satisfied. I’ve noticed the last two times I’ve dyed my hair how dry and brassy it becomes. I dyed my hair almost a week after I received my last shipment. I noticed right away my hair was really dry. 4 weeks later and it’s really brassy red. I’m normally very satisfied with my hair color but my hair feels like straw and I’m not using anything different on my hair to make it so. I’ve even tried a hair mask and it’s still very brittle. 7 von 9 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChrissie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great at first, but...I had been dying my hair blonde for years and was getting tired of seeing too much red near my roots that contrasted my length which had no red. I decided that it was time to go darker to try and get rid of the red and get my hair closer to its natural color. I was super psyched with the results after coloring my hair with eSalons light/medium ash brown. Not all, but most of the red in my hair was neutralized and it was a super flattering soft shade of ash brown. After less than two weeks, however, most of the color has washed completely out of my hair exposing more red in my roots. I think the most disappointing thing is seeing the length of my hair lose most of the new color and reverting back to its previous blonde color. Keep in mind that I only wash my hair every three days or so using a good brand of shampoo/conditioner that's sulfate-free and specifically for color-treated hair. Not only that, but I also use eSalon's Tint Rinse two times a week as well as their Universal Leave-In every time I wash my hair, and their Weekly Retreat once a week. I also don't use any sort of styling product in my hair. Being someone who has struggled with getting their hair color where they want it for a long time, I'm pretty disappointed as I don't like the idea of having to do all-over color every time I color my hair and paying over $25 each time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Think your product is good but. . .I liked this product from the start. My hair was soft and silky after I colored it. It didn't work for me or there was not a clear communication about how I wanted it colored. It covered the gray, but The roots were always black and the lengths were a nice maroon red. I kept asking for it all to turn out the reddish color, but it never did. I tried to color my hair four times with the product, calling and talking to a consultant each time to see if we could adjust the root color. Now I have my daughter's wedding and I really want to have my hair all the same color. I will need to go to a salon (which I didn't want to do). Makes me sad that I couldn't make this work for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanette- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Issues w covering grey hairHi thanks for your time reworking my custom color. Grey coverage an issue for me not sure if I need to be a shade lighter ? Typically color my hair “golden blonde” as most of my head is grey- this sides and my part are very noticeable between coloring. My experience is that Ash color does not jibe-turns my hair more dusky green -it’s a lot to ask but any suggestions are appreciated /thx 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Only dyed it yesterdayMy hair is long & black there was enough dye which was amazing usually I have to buy 2 , loved the 2 pairs of gloves the brush the barrier cream and the wipe for removing dye , it’s too early to tell if the grey roots will appear after a week as my old dye never seemed to stick to the grey my hair feels good , I’m happy with the results I will review it in a week & get back to you if my roots are still good.... 2 weeks on my grey roots are showing the colour seems to have come off the grey rather disappointed the price would buy me 4 boxes of my original sorry loved everything that came but for me it hasn’t worked out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color de cabelloSi me gustó, pero más adelante me gustaría un poco más beige por que se me mira como mas cobrizo, gracias por el trabajo a todos los que hacen mi color personalizado 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - ¡Nos alegra saber que estás disfrutando de tu color de cabello personalizado! Hemos notificado a su colorista acerca de su solicitud de un color ajustado y verá estos ajustes antes de su próximo pedido. |
Good but I may need to figure out the right colour for meMy hair feels great and I'm happy with all the little personal touches 🙂, it's just that my hair colour doesn't really look much different 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Please Don't!I have never wrote a review this bad, but this is worth it! This product made my hair super staticy, and a weird color at the roots, and they say 100% satisfaction guaranteed, but they just want to give you a credit, to do it again! Hell No! Just please give me my money back, thank goodness I can wear a baseball cap at work! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades too quicklyMy hair always looks amazing for about a week, then my greys are already showing thru. I've used this product a few times, and it always lasts about a week or so before it fades out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hate this colour - so blandLooking to change colour and working with Tammy for a new vibrant and vivid colour. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarla- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Much better than store boughtThis product is awesome. I do need to tweak my color a bit as it came out too black red. I was looking for a dark brown Auburn burgundy red. It's kind of like it processed on my head but the mixture didn't mix well together, so I have some red spots and some black spots. I'll keep at it though. I've gone over a month and didn't need to use the root touch up. My grays are just now peeping out. If I have to go by trial and error it's worth it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelby - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorMy color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Gray hair was nor covered as expectedRoots were lighter than the rest of the hair. I love how soft the hair was after the treatment. Not sure if I want to order it again since the main purpose was to cover gray hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia- We’re so sorry to hear that you were disappointed by the results of your color application! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color wasn’t was I expectedI had picked a blonde color. I had let my red hair color fade to hopefully aid in the change. I couldn’t wait to receive my package. I colored my hair and it’s more red and darker than I had started. The goal was to end up with a blonder lighter color for summer. My hair color looks more like fall. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No blue hue.Love the way the hair dye makes my hair look and feel, though im still trying to get a blue black color and im still seeing redish brown undertones at the roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonique- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Easy to use but with my second wash my hair has faded a lotIf you talked to be this morning I would have given this product 5 stars however I have sinced washed my hair and the color faded a lot. In fact it’s a completely different color. The packaging is adorable and super easy to use. I have done my own hair in the past so dyeing it myself isn’t new to me. I was super excited to get the packaging. The small details like my name on the bottle,made this a cool experience. Very easy to follow instructions that I followed and I got the most beautiful hair color. Received many compliments, I dyed it on Friday and washed my hair today the first official time since I dyed my hair. I used color friendly shampoo and the tint I order. But when I went to blow dry my hair the color looked like it washed out now its faded out. No longer a rich mahogany copper. I’m super bummed. I don’t know how I feel I’m giving the hair tint another try but if that doesn’t help I don’t know what to do. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Mixed feelingsI’m going to give this another go. I hated the dye, really hard to wash out- it took at least 4 washes to feel better. However, I really like the colour and dispite a sunny holiday the colour has not faded at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light Brown? NitI ordered light brown, got bright red. Still. Cute 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCandace- Thank you for reaching out. We are so sorry for any confusion! It appears you selected our 5.64 Medium Brown Red Copper, which is a medium brown base with red and copper tones. We are happy to work with you to adjust to better suit your needs if we are able to. We will be reaching out shortly to discuss your color needs further. |
ColorColor was great, did not like the texture of my hair once it dried, my hair looked fried. I have my ends cut every six weeks so it shouldn't have looked that way. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVirginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We will be reaching out to discuss your color further. Please keep your eyes out for an email from us shortly! |
Not impressedI applied my haircolor step by step as directed. I even called to make sure about my application before I started. It took much longer than my normal color. I might as well have bought my usual drugstore color. I was expecting a wow change. It looks no different than it did before I colored. Dark brown. No red to it. Buy it again? Nope 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was lovely but not what I was looking forThe product was lovely. A little excessive in the packaging but I appreciated all the info. The shampoo and conditioner were wonderful. I left the dye product in for an extra length of time (having experience with my hair being hard to color). I wanted something subtle but at least noticeable. I got a lovely darker shade of my own color - no purple or rose violet in sight. Over the next few weeks only one person noticed that I had done something different to my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Color with highlightsI think the color will work with the addition of the highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection! |
Wrong colorMy custom color was the same shade I was born with. It was supposed to be red and my hair was more brown. It does take to the hair well and really lasts. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1st timeSo i asked for an ash light brown and some how my roots are red. And the rest of my hair is the right color! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica- We're so sorry to hear that your recent application did not deliver your desired results. It appears that you ordered a Light Brown Ash Copper, which has copper tones added. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreenMy hair is GREEN!!!! I’ve been coloring my hair for more than 15 years, and never has my hair looked so horrible. My hair as getting older has a tendency to be slightly reddish. I asked for a color to tone down and get rid of any gold/reddish. Instead I got more red and streaks of greenish/black! It looks as if I had put Halloween black in my hair and it didn’t all wash out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New AdventureI was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color! |
It was not what I wantedMy hair is black. I followed the directions perfectly and my hair is straight up black. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatarina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ColorGray is covered well, but the color on the gray lightens up really quickly and ends up being about a shade lighter then what's pictured. The parts of my hair that were colored (highlights & lowlights) in the salon stay pretty close to the color represented in eSalon's picture of 'dark blond.' I appreciate that you've worked with me to try and get it right, thanks! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair looks very good.I have always gad fair hair and now going grey , edalon has blended my natural colour with the grey beautifully. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqui - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not for stubborn greys...My initial notes to the colorist made it clear I did not want any red tones but my first formulation came out very pink. My greys were tinited a glowing pink color. They tried twice to fix it however, each time it came out reddish and fell out of my greys within a few days. I ended up using a grocery store box color and achieved the cool tones and grey coverage. The customer service is EXCELLENT though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing specialBarely noticeable difference, hair feels and looks the same as when I use box color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
HmmmCan't really tell I have colour in my hair but has left my hair in excellent condition 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Good/ Still Need a Color Match for MeI have been working with the color specialist to get a better color match for me. The products are nice and hold up very well in my hair. I just wish we could get the right color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Deborah! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
FineIt was an ok color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Do not buy this product seriouslyIt took me 6 shampoos to get this stuff out and it was just my roots. My hair felt like tar!!! -10 stars if i could! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSeveline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Same colorTurned out the exact same color I already have. I have adjusted my color order. I look forward to better results!!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Like GlueI was very excited to try this hair colour after the many good reviews. Application was easy, it didn’t irritate my sensitive scalp and it didn’t have a strong chemical odour. Then came the time to rinse. I have coloured my own hair for years and have never experienced what happened. If I had seen a similar review before trying, I am not sure I would have. I rinsed and rinsed and it felt like my hair was caked in gel or glue. I could bend it and it stayed bent. The water was running clear but it was clearly not out. So I used the shampoo provided three times before I felt like it was liveable. This took more than 30 minutes of scrubbing in the shower. Now I do love the colour, maybe a little dark but grey is covered better than some products I have used. I am just not sure I am willing to go through the concern of getting the goop out of my hair again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorrie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Disappointed 😔We moved to a new area and I need color every 4 weeks and am hesitant about stylists that I don’t know. I figured I give this a try. I received my first box two days ago and was very excited. Yesterday I took a deep breath and said here goes nothing. Before ordering I told my “colorist” my exact products and colors my salon used and toners because I have highlights. I followed the directions precisely. I was worried because I have such dark hair bright white roots that the color provided wouldn’t do the trick, alas, I was right. I now have hot roots, my roots are lighter and a stark contrast to what color my hair is. It DOES NOT cover gray/white completely at all!!! Secondly, my husband was more scared with the amount of hair that fell out on to my shower floor a bit smaller than a tennis ball. It’s done I can’t go back. I need to fix it but am afraid that I will loose even more hair. Please be careful. In my sales profession, my appearance is the first thing that customers see and judge. I so really wanted this to work. Cosmetologists spend hundreds of hours of training for a reason. My bad. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I had beforeFirst and second time I went into Esalon I left with the biggest smile on my face because my hair was bright red just the way I wanted it. Third time my hair looked dark and i told her not to change a thing. In July I did my first mail order and explain that I wanted my hair like the first and second time. Well my kit arrived and I went to color my hair only to be disappointed again. Even darker. I just received my new kit which was sent on August 31 and it’s just sitting there because I don’t know if my hair will get darker again. I’m literally scared to dye it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
no conditionerI did not get any conditioner with my kit and it made a big difference in how quickly my color faded. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great productThe products are great. And it’s so much like a salon product. Just have to adjust the color to much lighter. I will never buy store bought again. Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not 100% satified. Not 1%!I wanted my color a bit lighter, but it turned darker. Thx 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
what amazing customer service!!First off I really want to talk about the customer service, they are so nice and professional and heed to your needs! The first box I ordered never came and ESalon team was so sweet to send me another box free of charge! I'm adding a star just for them! For the color I'm going to make a pros and cons list Pros: 1. Box came fairly quick (within three days) 2. They give you personalized instructions based on your needs, and provide a lot of other things that help with the entire process, I wasn't expecting this much stuff to come along with the color. 4. There is definitely a lot of product! I only needed roots but the amount given could have covered my entire head of hair and still have left over amount. 5. The shampoo and conditioner smell AMAZING! Cons: 1. The smell, I'm not sure if all hair color smells this way but it definitely smelled like chemicals which is something my salon usually doesn't smell like (which is understandable there are so many things done at a salon maybe the smell gets masked) so I was a bit taken aback. At first I was worried about the color because of how strong the smell was and I was worried I was going to get a scalp reaction. 2. There was A LOT left over, which is nice that there is a lot of product but a lot also gets wasted. I wish they could give some sort of ratio so we could use as much as we need and not waste more than half the bottle. I had about 3/4 left over color after coloring my roots. 3. The color is REALLY hard to wash out! I had a hard time getting it all out of my hair, it felt pretty gunky and I had to shampoo thrice to get it out. 4. The color was a bit drying to my roots, which is not something I experience when I get it done at the salon. Edit: I'm not sure what happened whether it was the color or conditioner but something left a residue in my hair that even after two washes has still not come out. Unfortunately, I don't think I would repurchase. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuch - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Hair Loss!I have used this color for over a year, and in the process have lost over 50% of my hair. I was excited about how well the color matched the Soft Black shade of my natural hair, and compared it to the savings of getting my hair colored at a Salon - and the combination was a win-win! However after a year of constant hair loss, I realized that I should have moved on a while ago. Once I connected the fact that it could be the hair color from e-Salon, I made a change and since using an alternate product my hair loss is minimal. I WILL NOT BE RETURNING to e-Salon for hair color products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Gave me exactly the OPPOSITE OF WHAT I ASKED FOR!The kit is beautiful. It arrived super quickly. The shampoo has left my hair in a lovely condition. HOWEVER: I specifically asked for my hair to have NO (and I did state this very clear NO BRASSY TONES) And I am left with hair that is basically strawberry blond. Just in case the colourists don't understand the word brassy here are some other words; ginger, copper, light red. I DO NOT WANT MY HAIR TO BE ANY OF THE ABOVE COLOURS I ASKED SPECIFICALLY FOR BLOND WITH NO NO NO BRASS. I followed the instructions to a T and timed to a second. I am hugely disappointed. Cheska 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheska - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. We have been in contact via email and will be happy to assist in this process. |
Hair colorIt was a lot darker than I wanted. Normally a light brown is perfect for me. Also, it stained my head for over a week. Really noticeable where I part my hair. I had to wash every 2 days to get more out. The tube for skin around my face helped there, but not on top of head. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Love/hate relationship.THE LOVE: The kit was like a personalized gift package. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We're thrilled to hear that you're enjoying the customization and packaging. We look forward to our next opportunity to delight you! |
FadingI've had two orders now and the product just seems to come out so light. By the time I'm ready for my next order my hair has gone from a strawberry red to blonde. Even with fewer washings, color & heat protectors, etc. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAubree - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great productsLove eSalon's color kit. Very easy to use. Color is beautiful. I did however feel the color was darker than the last time I used it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeggy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Nice, easy to apply color, a bit goopy to wash-outI've been coloring my hair with eSalon for about a year now, maybe a bit more. My color comes out consistent every time now that I'm using eSalon and I love that I was able to custom mix the color. It also covers most of my gray (I'm ~75% prematurely gray), but leaves a few for a more natural look. Everyone thinks it is my natural color. I used to buy whatever grocery store color/brand was close enough to my hair color, but it was never consistent. I also got tired of wasting so much coloring solution every time. Now, I use half of the solution each time I do my roots every 5 weeks or so, and mix it in the mixing bowl and apply it with the applicator brush that I bought from eSalon. So really, for my medium-length hair, I get two-for-one uses out of each order. And the color comes out great for someone doing it at home! (I still have a salon color specialist do my hair at least once a year as a nice treat.) But, not everything is perfect. I sort of dread having to color my hair and it's partly due to the product. It takes forever to rinse out and requires good shampoo. I don't know what it is that eSalon adds to their coloring solution - some kind of oil(s)? - but it takes at least 3 washes to get all of it out and make it so my hair isn't greasy or really weighed down. I have had to re-wash my hair after starting to style it and there have been times when I've been able to "wipe" color out of my hair with a cotton ball after multiple washes and drying. My hair is medium course and somewhat porous, but I have never had this happen with store-bought color or at a professional salon. My hair is kind of dry instead of greasy - I can go up to 4 days without washing. I'll keep using eSalon for now, but I wish they would offer a different, solution for those of us who have this problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSyd - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |