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67.695 Kundenbewertungen |
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New colourI asked for a slightly lighter colour which I got and colour is nice. I thought it might have been a little lighter but will change that for my next order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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BEST COLOUR EVERThis is the only colour I have ever used that does not fade at all. it lasts until my next colour is due and still no fade. I don't use the shampoo or conditioner as I buy them from Holland and Barrett, because the have all natural ingredients and no sulphates, which are industrial cleaners. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Custom hair colorI discontinued my order for a few months and went back to buying pre-packaged hair color at the store. I quickly discovered that E-salon hair color was richer and lasted twice as long. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love itNothing much to say except this product is perfect 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love my colorI have been so impressed by my hair color. I still see some grays but it may be that I am not putting it on correctly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorI have been using eSalon for at least 5 years and can say I will never use any other product. If you need to change your color they make every effort to provide a new color according to your request. I requested a new color and it was too dark. They remixed it until I was happy again. The color coverage over gray is amazing.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Really LastsI've been coloring my hair for sometime. My biggest gripe was that it didn't cover my gray for very long. It just faded away. I was literally coloring my hair every 2 to 3 weeks. eSolon doesn't fade. I'm so happy with it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Where have you been all my coloring days????Ever since I had to start coloring my hair (25 years) I constantly was faced with the problem of not being able to get the same color from a manufacturer which meant I had to chose another brand and hope to match the color, or, over a period of time my color was renamed and replaced with another shade. I never had a consistent color - it was either too light, too dark, too red or too drab. But now I have my custom color sent to me and it is the same EVERY time I get it. Each time I use it - someone tells me they love the color of my hair. I love to tell people about your product...because you have taken away the worry of what color will my hair turn out to be. Your Custom Hair Color product is consistent each and every time I color with it.. Love, Love your product! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Just like the salonI colored my hair at a salon for many years. I can't tell any difference and I save so much money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love the new updateThey know how to lighten and provide the all over color refresh needed for Spring 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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great colorI love the custom color. No one can tell that it is not my natural color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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The color was easy to apply. No need for a professional colorist.I have very resistant gray but the personalized color did a superb job of coloring my gray. My first color selection was a little too dark, not the colorist fault, my fault in my response to their questions. Please be as specific as possible. I should have sent a picture to show my current color to help in their color analysis. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent- love the colourI'm really pleased with the colour- I kept trying to find something similar in the shops for years, but kept getting disappointed with the results. And you managed to get it right the first time :) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent communicationWanted to try something different, but not a lot, the color was perfect. Just the right am out of red to give my hair a little more 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color always rightNo matter what I ask to modify my color it comes out right every time 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great natural looking productLove this hair dye. Won't use anything else again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best line of color I have used!After working with a salon tech a couple of times to get the color just right, I have been very please. I have used eSalon for over a year and results are consistent. My only issue has been that with the last application, the color around my face has not lasted as long as prior applications 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love it!Wonderful product now if they would send someone to do application! ! Lol 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Awesome gloss!Leaves my hair glossy till my next touch up. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Fine Color!The whole process of dying one's own hair can be daunting, but with eSalon it is actually designed towards making the experience as easy and hassle free as possible. Really happy with the results as well! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Gray AwayI color my hair to cover up gray. My hair looks natural. Similar to my natural color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love all your products so far!My color has lasted longer using the Heart Lock It Color Safe Shampoo. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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First time userSo please with my purchase! Loved the color, but also the customer service and personalized treatment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Savy ShoppersThey listen & change things at your request! $20. for quality color & helpful tips. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love it!I have used my customized hair color several times and love it. My hair comes out very soft, the color covers all gray, goes on easily and lasts longer than commercial products. The only "con" I would say is that it is rather expensive for me to keep up. I am on a fixed income and find that it is just getting too expensive to keep up. However, I am thinking of alternating between my eSalon color and a commercial brand just to cut cost a little. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love E-SalonEverything else I have used on my auburn hair has either made it look brassy or too red. E-Salon mixes my color and I can adjust it accordingly with them. Now if I could only keep those gray roots away! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Five starThe service and product are second to none nothing like it in the UK 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great!The redlooks natural not brassy. Fades much slower than drug store brands 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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my colorWow I am not going to need to color nearly as often the gray in front and at temples is not coming thru so I won't need to color as often thanks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My hairdresser said she couldn't have done a better job.The color is rich and most importantly the gray is covered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Better than the Box!Custom color, sometimes it takes a couple of tries to get the exact the color you want . . . but, when you do OMG! it's amazing. Thanks for the color I've always wanted and keeping it!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great CoverageIf you want good coverage without having to go to the salon and want to save some $, this is for you. I just wouldn't use it often since it has a very strong chemical smell. I've been able to push my next coloring the furthest after using this product and by spraying root touch up spray to prolong the in between coloring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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If you want to do it yourself, there is no better way to go!I you're anything like me, you've tried every boxed hair color on the market only to be disappointed by the fading color and poor grey coverage. Almost one year ago, I received an offer from eSalon to meet with a colorist and receive a complimentary coloring. I was more than pleased when I left the eSalon studio but the next month was what sold me completely. The color lasted without any noticeable fading and the greys did not lose the color. Regrowth is my only issue so now I do it myself every 3-4 weeks. I am a VERY HAPPY CUSTOMER!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best colorEvery time I color my hair, it turns out the same color! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best Color I have ever purchasedI have a lot of hair and this is the first product I have ever used that actually had some left when I finished coloring 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love my color!The color doesn't fade after a few shampoos. Covers gray & stays true to color until I need to cover my roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great colorThe color is fantastic, and they make it so easy. Now, if only I was a better hair stylist it would be perfect :) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great hair colorI've been using salon for my hair color for over a year now and have gotten tons of compliments. People can't believe I don't spend big bucks at a salon. I noticed with this last order that the instructions were different. Instead of adding water to the remaining hair color after applying it to the roots, and massaging it thru your hair for 2 minuts, the instructions say to comb the color through then add water and massage the scalp for 1 minute. Why the change? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Really like my colorI really like the color. Even my hairdresser does, although I'm sure she wants me to have her do it!!! My problem is the grays come in quicker and quicker :) ...I wish there was a sponge or something that could fill in the grays in between coloring. The options on the market are sticky/tacky. I recommend eSalon to everyone I know who can't afford to go to the Salon every 3 weeks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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SurpriseI still can't get over how easy the whole process was I was totally stressed at the very idea of having to purchase my own hair colour but the salon was getting just too expensive and to go into a store with what may or may not be a trained person was just stressed at the very idea. I had online help and never looked back or worried since. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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LoveKnowing you can changeasily your color at any time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent customer color!I love my eSalon custom color. Other hair color products, I have used, created a burning sensation and a skin rash on my neckline. My eSalon color did not. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Custom Colour is the BestIt took a few tries, and that was me, but I love my very own custom designed colour. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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wowBest hair dye ever but a tad expensive but it's quality and last's longer so i guess that's why. Superior to any other. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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excellent color experienceThe color lasted and didn't fade. It covered the Grey while making my hair shiny and healthy looking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Really does color gray!!My temples have the most gray and it covered them better than any other product and 3 days later its still covered. That has never happened ,even with salon coloring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Looks great, lasts a long timeSend a photo of yourself and info on your present color. Giving as much info as possible will ensure positive results. Easy to use. Final step is messy. I color right before showering in order to do the last step in the shower. Customer service is great if you need to speak with someone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Amazing color that is spot on!!!!I have tried two colors. One for when my hair gets a red tinge to it from the summer sun and a darker one in the colder months with little sunlight. I at first thought the second darker color was a bit dark, but after waiting a day, even my husband said it was nice to see my natural color again. Therefore, I was mistaken with it being a bit dark. I thought my colorist was spot on and I honestly have NO complaints only compliments. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great Way to Color HairMy hair color has always been between readily available products. Dark blonde is too dark and medium blonde is too light. So, I have mixed colors, but it is hard to get it exactly right. This product does it for you, and changes it if you want the color slightly different. They work with you until they get it exactly right. Thank you! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color is GreatDid not expect the color to be so "right on." Have received many compliments about how the color brings out my green eyes. Also is not drying and hair seems to shine. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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The Difference is IncredibleThe difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Still to brownMy roots were so dark I had to got to a salon and have them fix my hair because I gave this a try again ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Pas à la hauteur du prixJe viens de faire ma couleur châtain mat cendré et je suis déçue le cendré ne ressort pas par contre les reflets chaud oui ! J avais choisi cette couleur avec une conseillère au téléphone et quelle déception Je vais me désabonner 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
Does not cover grey roots well.My grey roots are still visible after using the product exactly as the instructions suggested. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Melinda, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is darker now.I asked for cherry cola colour but the result turned out to be almost black even thought I followed the instructions. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
i DIDNT SEE ANY DIFFERENCEI've had two formulas sent to me, both for my grow out (roots). My hair is naturally a level 7 and my lengths are level 9. I didnt see a difference after using two different custom color sets sent to me., I followed the directions meticulously and the second time I tried it on freshly washed hair! When I lighten my hair myself using other products, I always use a 10 volume developer and I rarely leave it in longer than 15 minutes. Thats enough to lift my hair at least 2 levels and probably more if i left it in longer. Their formula just didnt work for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCar - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing like what I orderedWent for darkest ash brown I’m light ginger every time I wash I’m getting lighter and lighter I’m actually horrified I’ve gone from cool tone darkest brown naturally and only wanted to get rid of my greys now I’m ginger greys not covered and I’m lighter than my natural colour I specifically said in my stylist notes I didn’t want harsh red tones and colour that lifted very red and I feel like I was given that as an inside joke disappointed is an understatement 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMoliee W. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps. |
Roots didn’t take. The rest of color, great.My roots did not take the color. I followed directions completely starting with my roots using a bowl and brush, covered everything, let it set for the recommended time and you can still clearly see my grow out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMariah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair dyeThe colour is perfect and the service is high standard. The advisors I spoke to are very friendly and helpful. My hair looks amazing and healthy. However, some grey hair still not covered. Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Rana! We are sorry to hear some of your greys are still showing. Please check your emails, we got back to you to help you. |
Just okay.Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
To darkWent darker than my normal colour which is the same as what I had for this! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further. |
Does not cover greyI love the customer service and believe colorists are experienced and customer friendly. I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Premier essai avec cette couleurUn bien joli coffret Tout est bien pensé et bien expliqué pour bien réussir sa couleur chez soi Un petit bémol concernant la nuance beige froid ça n'a rien apporté de plus à ma couleur Un autre bémol sur la durée de la couleur apparition avant 3 semaines de cheveux blancs niveau tempe et couleur qui s'est éclaircie Je refais une seconde expérience avant de porter un jugement définitif 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurence L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
CommandeDemande annulation de toute commande merci 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrancoise S. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ne souhaitez pas poursuivre votre abonnement chez nous. Nous allons revenir vers vous par email afin de répondre à votre demande. Si vous avez des questions, n'hésitez pas. |
Not dark enoughMy roots are lighter than my ends. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Naida, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hair colourI was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Bella! We are sorry to hear your color came darker than expected. Please check your emails, we got back to you to help you further. |
Grey coverage quite poorWhen I first used I got 3/4 weeks great coverage now it’s showing through 2 washes ?! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Louise! We are sorry to hear your greys are not fully covered. Please check your emails, we got back to you. |
Je voudrais un brun plus claireOui j aimerais un conseil Pour ma commande la coloriste me conseille de faire les racines mais j aie beaucoup de cheveux gris et vous ne m avez mis que pour mes racines ça me pose problème surtout si ma commande a déjà été envoyée pour le 8 juillet 2024 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not goodMy hair feels stiff and no shine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmelia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nothing happenedMy hair looks EXACTLY the same. Followed the instructions completely. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Anna, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |
Ruined My CountertopI've used your hair color a year ago, decided to give it another try because the compliments were non-stop and I loved it. I used most of the solution and noticed the bottle was warmer than when I started but I left the bathroom to set my timer and to get another towel. I walked in, the bottle had a volcanic effect with whipped color solution all over the bottle and countertop. I'm reluctant to buy again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMona - We're truly apologize for your experience. This is not typical of our product. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate you sharing your feedback. Keep an eye on your inbox for more details. |
Not the colour they said.I sent a picture of my present colour which had root growth, that i had tried to do, this had a very warm tone. I spoke a couple of times saying that i definitely wanted no warmth to the colourist, so i was advised that a light brown with ash tones would be the best, i was only going to do the root growth although this was now a good 6 inches, but the rest of the length was fine. I paid for fast delivery but it still took about 9 days to arrive. I followed the instructions and was left with a very strong warm colour more then before. I washed it a few times and even put a blue shampoo on which didnt make any differance. I have now had to put a colour stripper on and have a fair ginger colour on my growth. No i am not happy i ended up paying £26 for a colour supposed to be tayloured to me that has made my colour worse. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Diane! We are so sorry to hear your colour hasn-t met your expectations. Please check your emails, we got back to you to help you further. |
Fades quickly, can’t get more to refreshI absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out! |
Not worth it!Not sure how there’s so many great reviews. I was pleasantly surprised with the presentation of the box and everything they sent however considering i colored my hair on 10/6 and today is 11/10 that’s not good. $4 revlon lasts longer and did a better job. Maybe because I’m a redhead but I don’t think that’s the case. This coloring made my hair multiple colors. I was grateful I did it right before Halloween. They sent a “root” color and a rest of the hair color. These colors looked like night and day they were so different. So in general, not for redheads! Too expensive and only lasts 3 weeks if that. I wasn’t planning on giving a review but I would’ve liked to have known this before purchasing so here I am. So today I’m trying the second box because I forgot to cancel autoship. I am hopeful that since I don’t have a “root” color that it won’t look as bad this time. Unless a miracle happens with this color job (highly doubtful) I will never purchase esalon again. Too bad too as I like small businesses and their presentation. Really wish I could upload my pictures. Almost looked like a clown. Maybe that’s why?! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Lighter than on pictureThe color ended up lighter than shown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Déçue !!!Je suis déçue car en faisant une coloration sur mesure je pensais enfin trouver LA coloration parfaite que je souhaitais et j'ai été ultra déçue car la couleur ne correspond pas a ce que j'avais demandé. Il n'y avait pas les reflets souhaités je me suis retrouvé avec une couleur basique sans lumière. De plus l'odeur de chimique est très forte ce que je ne m'attendais pas car même les teintures de magasin ne sentent pas autant. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFabienne B. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre coloration vous a déçue. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons vous aider. Nous allons revenir vers vous par email afin de remédier à cette situation. |
Was expecting coverage and warmthIt turned out very ashy and didn't over my gray hairs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Muy rojoMe gustaría un poco menos rojo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarla - Lamentamos mucho que se haya sentido decepcionado con los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos y trabajaremos con usted para alcanzar sus objetivos de color de cabello. Nuestros expertos en color se han puesto en contacto con usted por correo electrónico y estarán encantados de ayudarle en este proceso. |
May change colorI really liked the color the first time since I was coloring my uncolored hair. The last 2 times I have not liked the color as much. I may adjust the color this next time 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Don't stayI put in just 20 days and is gone for my roots 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEliana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Last formulationMy color keeps getting lighter and lighter, now it’s too light and continues to be too gold 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Very disappointedI was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further. |
Yikes...When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh? I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't even last a weekStated I was 50% gray, colored my hair making sure to cover grays several times to make sure they were good and saturated. Followed instructions, probably left on for 5-10 minutes longer due to application and getting ready for rinse, wash, etc. Once I was done and dried my hair, the reason I colored it were staring me in the face. Grays white and bright with no color sticking at all. I'm three weeks after color and my hair is more gray than when I was 4 weeks past due w/ color - and its dull, has no shine and looks totally flat and unhealthy - and gray. I will never purchase again. And now I'm stuck becuase I don't want to put more chemicals on my hair until at least 5-6 weeks. Have that to look forward to, six more weeks of flat, fading, super gray hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong color but…Didn’t feel too damaging in my hair from what I can tell, but I’ve only done test strands to test the color. Haven’t found the right one yet, so haven’t done a full head of dye yet. Maybe next time…. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does Not Cover Grays Wellafter a few days, my grays are showing again 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoxanne - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Copper toneDefinitely colored the roots copper where the remaining length is lighter, closer to blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheri - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very strong smell of ammonia.Very watery formula, drips. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Gray coverageThis is the third time using the color. The color is great and my hair is soft and does not feel processed. The coverage of the gray hair is not very good especially on my temples. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My roots are still red and fade out so quicklyMy request/goal was a hint of red in my medium-dark hair. This is auburn or was when I was choosing a color. A small amount of red to add a tone that was noticeable when the sun shined on my head, that was what I wanted. When I'm indoors under recessed light, my freshly colored roots look very red. A week later they are pale, almost pink taking on a glow. I'm now buying boxed ash brown to get by. The dual process should be the perfect system to create a completed coloring for my "simple" request especially with increasing grey to deal with. Darker, more deeply, neutral covered roots is always preferable when coloring in ANY color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVickie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
NEVER GONNA BUY WITH THIS STORE ANYMOREBEAD CUSTOMER SERVICE 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAdelia - We’re very sorry to hear that you were disappointed with your customer service experience -- and we appreciate your candor. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong Coloring 3 times nowI was so excited about my order. When my daughter applied my first set, it was roots to cover gray and 1 bottle of color for the rest of my hair. My roots (gray) were not colored at all which was bad enough but the color actually didn't color the regrowth as I am a medium brown and I like my color dark brown/black. Therefore you could easily tell where my gray was and regrowth was and my darker hair from about 2 inches from my scalp to the ends of my hair. I wrote in to my colorist again and sent photos, explaining what had happened and that my color should be even darker, they adjusted it. 2nd time weeks later after my adjusted color arrived we tried again, much to my dismay it still didn't cover the gray or the lighter regrowth. I wrote in again, explaining the same issue. E salon was kind they readjusted my color again and sent me 1 bottle free of charge. The one bottle they sent was for roots and all over color. Weeks later, my daughter applied this new adjusted color last night. After I rinsed it out then shampooed & conditioned with the product they sent, guess what? The yet again adjusted color did not cover the gray, nor did it color my lighter growth AGAIN. I literally cried last night as I cant keep doing this and paying for this product as well as the time wasted. I love the idea, but how many times can a woman re-color her hair before its destroyed? Not much because I do have damage and had to have my hair cut between my last color and the one last night and it is still not what it use to be. Don't misunderstand I am not reapplying every 2 weeks, I am waiting the typical 5-6 weeks with a lot of gray and light brown regrowth. I am extremely upset and just want to cry again today. Yes we follow their directions to a T. Before eSalon, the product I was using from my local beauty supply store gave me zero problems and it covered everything to perfection. This has been a lot of wasted time, effort and money on my behalf. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I wantedI want it to get the color disclosed to my natural hair and to dye my ends I add photos and everything. I color my hair for so many years now and this was not even close. They suggested dying my roots and then everything else. I DID IT! and now my hair is so much darker at least 3 shades difference and my roots have some reddish in it. THAT I TOTALLY HATE. I will wait for a little bit and I'm gonna use toner and try to lighten it. Overall was an easy and quick application. I like how my hair is feeling but that is all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicColor was just what I wanted but I must be allergic to one of the chemicals because I broke out severely on my face and scalp. I have decided I cannot use you products. Thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
E salon SUCKSFirst off, I was super excited to receive my color set. Rave reviews and quick shipping…love. I told my colorist my current hair color and the color I wanted to achieve. My natural hair color is brown, however, my hair is currently blonde. I wanted to go for a light brown. However, I would’ve been nice to know that I would need an orange or red color beforehand to get rid of the blonde. So, my hair is completely the same. Nothing at all as changed. I’ve been crying forever. Oh and also…..my volume 20 developer just EXPLODED everywhere. I was sitting in bed and heard a strange noise. I look over and the developer is on the ground with hair dye ALL over my room. My walls are now stained with hair dye (which I will get fined for so thanks eSalon, I appreciate that). My sheets, blankets, makeup, skincare, carpet, floor, walls, clothes, and blinds are all COVERED with hair dye. I highly recommend staying away from this company. When were they mention in those high-valued magazines? What, in 2010? Because they sure don’t deserve it now. I want my money back and not one of your crappy products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Abigail - We’re truly so sorry to hear about your overall experience with eSalon. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not much coverageI have some gray on one side of my head and it left it lighter than the rest of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Laura - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Washed out immediatelyI ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
To DarkIt’s to dark for me, almost black. Any way I can lighten it just a bit Easy to use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lovely colour, just not for my skin tone.Although i don't think the colour suits my skin tone, it is a nice colour. And the shampoo/conditioner left my hair feeling beautifully healthy even weeks after the dye application. Look forward to finding my colour and i'm confident that my hair wont be damaged whilst discovering it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMiss S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |