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GESCHRIEBEN VON:
Ewelina R.
29. Juni 2020
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Cancel purchase
GESCHRIEBEN VON:
Ewelina R.
29. Juni 2020
Not happy with the colour at all.
Please cancel all other order for me. I dont want to continue the purchase.
Thanks
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
lisa W.
29. Juni 2020
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Great coverage
GESCHRIEBEN VON:
lisa W.
29. Juni 2020
hi i loved the coverage but it wasn't a dark enough deep brown that I wanted.
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marcy G.
29. Juni 2020
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I greatly emphasized the need to avoid....
GESCHRIEBEN VON:
Marcy G.
29. Juni 2020
This last color did exactly what I expressed I did not want.
The previous color was fine and then I requested to go lighter.
Well, that evidently was not do-able because as mentioned, I'm back to square one,
trying to get rid of the reddish/golden tones.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dawn B.
29. Juni 2020
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Color fading
GESCHRIEBEN VON:
Dawn B.
29. Juni 2020
The color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take.
Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
JO B.
29. Juni 2020
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Really unhappy
GESCHRIEBEN VON:
JO B.
29. Juni 2020
The product arrived covered in dye fingerprints and was sticky as if it had been handled without gloves when formulated. Even the instructions had dye fingerprints all over. The dye bottles also did not fit in the poorly designed packaging so had been rolling about within the box.
Nonetheless I thought I'd ignore that issue and give it a try. I followed the directions exactly.
The product left my hair feeling like it was covered in sticky wax, I freaked out thinking it had melted my hair off. I had to wash 5 or 6 times and in the end resorted to fairy liquid to remove the greasy waxy texture, and even then it still felt sticky and nasty for weeks. Whenever I touched my hair I could feel stickyness, and it looked greasy at the roots and underneath even when freshly washed.
As for the colour, I was very upset. The root formula turned my roots bright ginger, and the main colour turned my blonde hair patchy dark auburn which was much darker and redder than the colour I selected. I wanted a copper blonde as per the photo but it looked nothing like that. The patchyness became worse after a few washes as some areas fade
I spent several weeks trying to repair the colour thank goodness I was in lockdown and nobody had to witness me looking so awful. My hair suffered a lot of damage in the process and it took several appointments to correct the colour by a professional. It still is not completely even and has lighter patches where the root colour had been applied, but I was told my hair cannot withstand any further dying at this point and I have to now leave it to recover.
I would not recommend this service, it ruined my previously butt length blonde hair and I had to cut most of it off because I couldn't cope with the tangling and matting and dryness it caused. Even with hair repair masks and leave in conditioner the texture is permanently damaged and I'm waiting for it to grow out healthy again which took me years to get it to this length and now I've lost most of it
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alyson E.
29. Juni 2020
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Con of a company
GESCHRIEBEN VON:
Alyson E.
29. Juni 2020
I ordered one to try and you put me on a subscription, I told you I didn’t like the colour.. but continued to fraudulently take money out of my account.. you cant delete or contact anyone.. do not use this company
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
LISA S.
29. Juni 2020
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Smell and color
GESCHRIEBEN VON:
LISA S.
29. Juni 2020
I didn't get the color i requested n the smell took my breath
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ellen S.
29. Juni 2020
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It's ok
GESCHRIEBEN VON:
Ellen S.
29. Juni 2020
Although I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leidy Maria C.
29. Juni 2020
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Mis textura de cabello cambio.
GESCHRIEBEN VON:
Leidy Maria C.
29. Juni 2020
El color me gustó, pero la textura de mi cabello cambió, se siente duro y rebelde algo no le sentó bien..
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Robyne W.
29. Juni 2020
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Halloween red
GESCHRIEBEN VON:
Robyne W.
29. Juni 2020
I asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie J.
29. Juni 2020
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Appauling
GESCHRIEBEN VON:
Julie J.
29. Juni 2020
Firstly, I choose my hair colour from the options and added a photograph.
The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown.
Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off.
A supermarket colour is equally better, and you get what it says on the box liberally think befor you join
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa W.
29. Juni 2020
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It's not bad
GESCHRIEBEN VON:
Lisa W.
29. Juni 2020
The color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Roxane P.
29. Juni 2020
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I don't love it, but I don't hate it either
GESCHRIEBEN VON:
Roxane P.
29. Juni 2020
The kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathy D.
29. Juni 2020
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Not satisfied with outcome
GESCHRIEBEN VON:
Kathy D.
29. Juni 2020
My hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
KELLIE C.
29. Juni 2020
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Arrived damaged
GESCHRIEBEN VON:
KELLIE C.
29. Juni 2020
Been trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yasmine Q.
29. Juni 2020
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Not happy
GESCHRIEBEN VON:
Yasmine Q.
29. Juni 2020
This time color didnt stay as long
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amy F.
29. Juni 2020
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Bad experience
GESCHRIEBEN VON:
Amy F.
29. Juni 2020
I read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Christina E.
29. Juni 2020
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Did not cover
GESCHRIEBEN VON:
Christina E.
29. Juni 2020
This go around it didn't cover my grey nor did it hardly cover my roots. I'm very displeased
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
NOELLE C.
29. Juni 2020
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Overall color
GESCHRIEBEN VON:
NOELLE C.
29. Juni 2020
My color lasted less than 2 weeks. My gray came right back. Too much brown.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patti M.
29. Juni 2020
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Way too dark
GESCHRIEBEN VON:
Patti M.
29. Juni 2020
This color was way too dark for me. In person it appeared black. I would like one shade lighter next time.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen O.
29. Juni 2020
|
Cancel
GESCHRIEBEN VON:
Karen O.
29. Juni 2020
How many times do I need to cancel this product? I am reporting you to the BBB and to my bank for unauthorized payment.
Jun 19, 2020, 11:11 PM PDT
To whom it may concern,
Apparently you are having difficulty reading my message. Here it is again.
Confirmed?
I received notification that you charged my pay pal account for hair color. I do not want this product on auto shipment. I only made a one time purchase.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelly M.
29. Juni 2020
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Not what I hoped
GESCHRIEBEN VON:
Kelly M.
29. Juni 2020
My hair was golden copper and I wanted to add more gold to it. This came out brown.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle G.
29. Juni 2020
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Pretty but smelly
GESCHRIEBEN VON:
Michelle G.
29. Juni 2020
Color turned out nice, application was fairly easy, but the smell was almost unbearable. The color rinse with the remaining color made my sinuses burn badly.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
.
29. Juni 2020
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Shipping
GESCHRIEBEN VON:
.
29. Juni 2020
Ridiculous. Autoship doesn’t help. It takes basically three weeks to receive anything. Switching to another company. Also, way too much single use plastic. Flood the oceans with your unnecessary packaging for generations and generations and generations to come.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
rita C.
29. Juni 2020
|
hair dye
GESCHRIEBEN VON:
rita C.
29. Juni 2020
after i washed the hair dye off, my hair color did not change at all!
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Olivia H.
28. Juni 2020
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Awful.
GESCHRIEBEN VON:
Olivia H.
28. Juni 2020
This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda C.
28. Juni 2020
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Not what I asked for
GESCHRIEBEN VON:
Amanda C.
28. Juni 2020
I asked for gentle highlights for my blonde hair.
Got sent a block colour that I won’t use.
I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit.
Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for.
Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised.
V disappointing
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tanya R.
28. Juni 2020
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Gentle but only effective on grays
GESCHRIEBEN VON:
Tanya R.
28. Juni 2020
My purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vanaja R.
28. Juni 2020
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Different color
GESCHRIEBEN VON:
Vanaja R.
28. Juni 2020
I would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
AMNEH A.
28. Juni 2020
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Did not change hair color
GESCHRIEBEN VON:
AMNEH A.
28. Juni 2020
Unfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara W.
28. Juni 2020
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didn't work for me
GESCHRIEBEN VON:
Barbara W.
28. Juni 2020
Color was too blonde. Not even close to my color.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sheri B.
28. Juni 2020
|
I canceled
GESCHRIEBEN VON:
Sheri B.
28. Juni 2020
Made my hair super dry
Not good grey coverage they recommend leaving in longer 45 minutes
I feel same as box colors
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Iryat
28. Juni 2020
|
...
GESCHRIEBEN VON:
Iryat
28. Juni 2020
2nd wash and did not cover as much as expected.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Xenia R.
28. Juni 2020
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Expected Better Product
GESCHRIEBEN VON:
Xenia R.
28. Juni 2020
I specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jayme G.
28. Juni 2020
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Not satisfied!
GESCHRIEBEN VON:
Jayme G.
28. Juni 2020
Not satisfied at all. The color made my hair brassy with an orange tint.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle M.
28. Juni 2020
|
2 different colors
GESCHRIEBEN VON:
Michelle M.
28. Juni 2020
Roots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
DiDi
27. Juni 2020
|
Colour Kit
GESCHRIEBEN VON:
DiDi
27. Juni 2020
Great service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katrina M.
27. Juni 2020
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DID NOT LIKE THE COLOR AT ALL
GESCHRIEBEN VON:
Katrina M.
27. Juni 2020
too magnetta I was looking for a bright red blonde
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nikita S.
27. Juni 2020
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So many chemicals- it literally smokes! Ruined my hair
GESCHRIEBEN VON:
Nikita S.
27. Juni 2020
My headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay!
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicola P.
27. Juni 2020
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Initially very pleased
GESCHRIEBEN VON:
Nicola P.
27. Juni 2020
Was initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Silke A.
27. Juni 2020
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Roots too light
GESCHRIEBEN VON:
Silke A.
27. Juni 2020
I need a darker color for the roots
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vicky R.
27. Juni 2020
|
My Medium-dark Blonde roots turned a bright orange color.
GESCHRIEBEN VON:
Vicky R.
27. Juni 2020
I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Judit S.
27. Juni 2020
|
Professionaly presented
GESCHRIEBEN VON:
Judit S.
27. Juni 2020
However... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa C.
27. Juni 2020
|
Not worth it
GESCHRIEBEN VON:
Lisa C.
27. Juni 2020
The one box I used was too light And did not cover all of my gray.
The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for.
My hair salon is back open. Thank Goodness!!
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda T.
27. Juni 2020
|
DO NOT USE
GESCHRIEBEN VON:
Amanda T.
27. Juni 2020
I got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Emily K.
27. Juni 2020
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Wrong color
GESCHRIEBEN VON:
Emily K.
27. Juni 2020
Ordered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gina C.
26. Juni 2020
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NIce colour
GESCHRIEBEN VON:
Gina C.
26. Juni 2020
Nice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alison M.
26. Juni 2020
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Good product bad custom Color
GESCHRIEBEN VON:
Alison M.
26. Juni 2020
light brown ended up as darkest brown
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Beata T.
26. Juni 2020
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Avis
GESCHRIEBEN VON:
Beata T.
26. Juni 2020
Sur le racin vite parti se couler, l'odeur des produit pas bonne.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carri B.
26. Juni 2020
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Shipped twice and never received.
GESCHRIEBEN VON:
Carri B.
26. Juni 2020
Product was shipped twice and never received.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erin G.
26. Juni 2020
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never getting it right
GESCHRIEBEN VON:
Erin G.
26. Juni 2020
they never give me the color i ask for - my requests are ignored
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly M.
26. Juni 2020
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Just ok
GESCHRIEBEN VON:
Kimberly M.
26. Juni 2020
It seems darker than last time and once again more brown than red.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Chrissy D.
26. Juni 2020
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Okay
GESCHRIEBEN VON:
Chrissy D.
26. Juni 2020
This product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
That Brit
26. Juni 2020
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Not as I expected
GESCHRIEBEN VON:
That Brit
26. Juni 2020
I followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset.
I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Izabela K.
26. Juni 2020
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change color
GESCHRIEBEN VON:
Izabela K.
26. Juni 2020
i need change color
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kieutrang N.
26. Juni 2020
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No velvet tone seen at all, not even subtle!
GESCHRIEBEN VON:
Kieutrang N.
26. Juni 2020
Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that?
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa C.
26. Juni 2020
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Where’s my color??
GESCHRIEBEN VON:
Lisa C.
26. Juni 2020
It never came!! It’s been over a month!!
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
.
26. Juni 2020
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OK, not great.
GESCHRIEBEN VON:
.
26. Juni 2020
I was excited to try this but I am pretty disappointed. First I called customer service about my order because it looked like it was just sitting at USPS and the person who answered was just plain rude, no other way to put it. I did get my colour a few days later and tried it last night.
Overall it was easy to use and the instructions are well written.
Here is what is not good-
1. This is most definitely not made for long-haired ladies. There was nowhere near enough colour to cover my hair and I can see where I ran out. So if you have long, thick hair, beware, you will not get enough product.
2. There was no shampoo or conditioner in the box. Not a big deal, I used my own, but don't advertise it if you don't plan on putting it in the box.
3. The ammonia smell is pretty bad.
I am going to give this one more try, but as a first experience, I have to say less than good.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Christine S.
25. Juni 2020
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Hair colour
GESCHRIEBEN VON:
Christine S.
25. Juni 2020
I ordered pearl blonde & ended up ginger spice !! I have asked for an adjustment to colour & will keep you informed as to how that comes out .
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
T S.
25. Juni 2020
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Be prepared to wait weeks for delivery
GESCHRIEBEN VON:
T S.
25. Juni 2020
The product leaves your hair feeling great. The color is pretty good at first, but quickly fades and the grey coverage is not the best. The main reason why I canceled after only a few months was it took over 2 weeks to receive my color every time! It would list that the product shipped on my order date, but the method they use is not reliable. The last time, it "shipped" on June 10th and as of today, June 25th, I have yet to receive my color. Absolutely unacceptable and ridiculous. Definitely not worth the delay and wait.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle G.
25. Juni 2020
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Not received 😢
GESCHRIEBEN VON:
Michelle G.
25. Juni 2020
I still haven't received neither of my shipments
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Allison L.
25. Juni 2020
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Literally no change to my hair color
GESCHRIEBEN VON:
Allison L.
25. Juni 2020
Colored with one of the bottles and saw very little change so I waited two weeks and used the second bottle and nothing. I was hoping for subtle but my hair literally looks the same. Disappointed.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vanessa S.
25. Juni 2020
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I wanted to give another try
GESCHRIEBEN VON:
Vanessa S.
25. Juni 2020
I really wanted to like this company but after trying the product again I was really let down. I put in the notes the color I wanted to achieve and the stylist didn't even read them and somehow I ended up with a way darker color. Even after reading the instructions twice. Shipping is so slow and my happy dyeing kit didn't even come with any shampoo or conditioner which was strange cause my first one did. The color I received isn't that bad but it was not even close to what I asked for.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca J.
25. Juni 2020
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Nice colour initially
GESCHRIEBEN VON:
Rebecca J.
25. Juni 2020
Nice colour initially but faded after a few weeks. Not much difference to shop bought dye.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
LISA
25. Juni 2020
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overpowering smell
GESCHRIEBEN VON:
LISA
25. Juni 2020
I personally didn't like the smell of the product. Too toxic for me. Also the gray coverage on my roots lasted only ten days ( I do not wash my hair daily).
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lizzy C.
25. Juni 2020
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Color very similar
GESCHRIEBEN VON:
Lizzy C.
25. Juni 2020
Color seemed similar to what I ordered. I did not receive a “Welcome Kit” so I don’t feel Like I had the resources to color my hair like they suggested. I totally missed a lot of grays!
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gail B.
25. Juni 2020
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No match
GESCHRIEBEN VON:
Gail B.
25. Juni 2020
I sent a picture of the color I once had. The change I requested to the formula was way off. Needed a lot more red and less blond. I did say add a small amount of red and I am sure that is what was followed instead of the photo. We will get it next time. No big deal. Still love your product.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Wassila
25. Juni 2020
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Delivery Time
GESCHRIEBEN VON:
Wassila
25. Juni 2020
The color is good however the waiting time for delivery is so long; it takes at least a month to receive the shipment in Canada.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sheila S.
25. Juni 2020
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not happy
GESCHRIEBEN VON:
Sheila S.
25. Juni 2020
I got an email saying the stylist was changing the color I selected because it was too dark. I chose the lightest medium brown option I was given online. I used the color this morning, and my hair is nearly black. I am so disappointed. I do not like your process, with no pictures of what the color should look like before using.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nancy B.
25. Juni 2020
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Too dark
GESCHRIEBEN VON:
Nancy B.
25. Juni 2020
Color was too dark and brassy. It did cover the gray though.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gabriela M.
25. Juni 2020
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Missing brush
GESCHRIEBEN VON:
Gabriela M.
25. Juni 2020
Very disappointed that the kit came and was missing the essential part, the brush applicator!
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Christina M.
25. Juni 2020
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A few quirks
GESCHRIEBEN VON:
Christina M.
25. Juni 2020
I had spoken to a colorist and I told her I wanted my hair to be a deeper red with a touch of brown. I got the opposite. I'm okay with the color but would have liked a deeper red color. Also I thought I was supposed to get a shampoo and conditioner with the set and I didn't get that either. I think those that pack the boxes should be more aware of what should be in the order.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Chantelle S.
25. Juni 2020
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Same
GESCHRIEBEN VON:
Chantelle S.
25. Juni 2020
I loved the presentation but I followed the instruction to the T and my color haven’t changed . I left it on there the recommended time and it’s
Literally still the same color.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mimi P.
25. Juni 2020
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Not happy with newest color set
GESCHRIEBEN VON:
Mimi P.
25. Juni 2020
This newest color set had a new shampoo and conditioner that had too strong of a fragrance and didn't seem to make my hair feel as soft as the previous shampoo and conditioner. This set also seemed to have less color and only had 1 set of gloves in it, when it normally has two. Also the last 2 times I have used the coloring, it is not covering the grey at the temples and widows peak even though I am putting color there first and leaving it on for 20 minutes before starting the rest of the coloring.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle R.
24. Juni 2020
|
Grey again
GESCHRIEBEN VON:
Michelle R.
24. Juni 2020
I absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either!
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
JANE W.
24. Juni 2020
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Did not take
GESCHRIEBEN VON:
JANE W.
24. Juni 2020
I was disappointed that the hair dye did not take despite following instructions. It was the worst home experience. I have used your product in the past and this did not happen
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patti B.
24. Juni 2020
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Not blonde at all
GESCHRIEBEN VON:
Patti B.
24. Juni 2020
My hair was in great shape after using this product, but it was supposed to be blonde and it was a medium brown with red tones. It looked nothing even close to the picture that I sent them. I have discontinued my subscription.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tatiana T.
24. Juni 2020
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Not for me
GESCHRIEBEN VON:
Tatiana T.
24. Juni 2020
Didn't opened the product. Too dark? Are unopened bottles returnable? Would like a lighter color
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ellen J.
24. Juni 2020
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Hair became red
GESCHRIEBEN VON:
Ellen J.
24. Juni 2020
The tone made my hair more red and did not cover all the greys despite using it for 5 minutes more than recommended.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Liz R.
24. Juni 2020
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Not Happy
GESCHRIEBEN VON:
Liz R.
24. Juni 2020
The color was not dark enough. My hair looked ashy I usually use a product that leaves my hair jet black and shiny. My husband even noticed the dullness of the hair.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vivian G.
24. Juni 2020
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Color not noticeable
GESCHRIEBEN VON:
Vivian G.
24. Juni 2020
I was very excited to use your product. But disappointed when I had to stand in the light to see the red in it. My friends didn’t even notice I had put a color in it. I’m hoping this other color will pop
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jahan R.
24. Juni 2020
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Doesnt cover grey hair
GESCHRIEBEN VON:
Jahan R.
24. Juni 2020
The colour didn't cover my greys. The colour didn't even show on my natural hair which was disappointing
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathleen P.
24. Juni 2020
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Not worth it
GESCHRIEBEN VON:
Kathleen P.
24. Juni 2020
No better than Loreal for the money. Shampoo which was part of the instructions and should have been in package wasn't there. Not a good first impression Will not have a second impression.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
A D.
24. Juni 2020
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Not good colour
GESCHRIEBEN VON:
A D.
24. Juni 2020
Colour was too strong. I tried it twice more but each time asked for changes. I’ve now given up with it.
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GESCHRIEBEN VON:
Sangeeth R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
serena C.
24. Juni 2020
|
COLOR NEEDS TO BE A LIGHTER SHADE BROWN...NOT YOUR FAULT.
GESCHRIEBEN VON:
serena C.
24. Juni 2020
AFTER 2 ORDERS, IT TURNS OUT THAT I NEED A LIGHTER SHADE OF BROWN...JUST A BIT. I WILL USE WHAT YOU LAST SENT ME , BUT PLEASE HOLD NEXT ORDER FOR 4 WEEKS . THEN SEND AN ORDER OF LIGHTER SHADE BROWN.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rachel W.
24. Juni 2020
|
Orange roots, not ash!
GESCHRIEBEN VON:
Rachel W.
24. Juni 2020
Turned my silvery grey roots to orange. Color has red in it maybe? I am more that 50 percent grey and HAD a level 8 blonde highlights...until I had to tone it all myself to try to blend this out. Now I gotta go to the salon to spend more money. This company is a waste of time and money. Got better results from l'oreal.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Pita R.
24. Juni 2020
|
I asked for lighter and less gray
GESCHRIEBEN VON:
Pita R.
24. Juni 2020
Colored my hair this morning. It is not even close to a light or golden blonde shade. It’s not dishwater blonde to light brown with a gray hue. I’m very not happy. Even my 5 year old neighbor boy noticed my hair is exponentially darker. I hate this color. Is it safe to use box dye or have it professionally fixed within a day or two of using your product?
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gerin C.
24. Juni 2020
|
I do not like the shampoo and conditioner you sent
GESCHRIEBEN VON:
Gerin C.
24. Juni 2020
Hi
I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Wanda B.
24. Juni 2020
|
DID NOT MATCH MY COLOR
GESCHRIEBEN VON:
Wanda B.
24. Juni 2020
I do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelly P.
24. Juni 2020
|
Downward Spiral into the Pit of Disappointment
GESCHRIEBEN VON:
Kelly P.
24. Juni 2020
No shampoo.
No conditioner.
"Samples" of Alterna Caviar were empty, sealed packets of air.
What. A. Messy. Experience.
This used to be a good product. This is now a waste of my time and extremely frustrating.
I'm going back to an actual salon now that they're opened again.
~K
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
sharon B.
23. Juni 2020
|
Too dark
GESCHRIEBEN VON:
sharon B.
23. Juni 2020
I have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mélisande G.
23. Juni 2020
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Pas les résultats escomptés
GESCHRIEBEN VON:
Mélisande G.
23. Juni 2020
J'ai envie d'aimer eSalon, le concept est vraiment bon, mais je n'ai pas eu les résultats que je voulais... J'ai les cheveux brun très foncé et j'étais censée avoir un brun chocolat glacé avec la teinture. Les explications sont précises et claires, mais je ne vois quasiment pas de différence, à peine des reflets au soleil. Je veux bien comprendre que je ne peux pas avoir une très grande différence de couleur en teignant des cheveux très foncés, mais le site m'indiquait bien que je pouvais aller jusqu'à cette couleur, je suis donc déçue.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nancy P.
23. Juni 2020
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Never received products
GESCHRIEBEN VON:
Nancy P.
23. Juni 2020
2 orders paid from my account and I did not receive them. I have quit my subscription
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jill D.
23. Juni 2020
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Reasonable hair colour
GESCHRIEBEN VON:
Jill D.
23. Juni 2020
First parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these.
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ellen F.
23. Juni 2020
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Wrong color. Again
GESCHRIEBEN VON:
Ellen F.
23. Juni 2020
My color was too light. Too red. And completely wrong shade
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karine C
23. Juni 2020
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Couleur ne me convenait pas
GESCHRIEBEN VON:
Karine C
23. Juni 2020
Trop cuivré
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Wendy A.
23. Juni 2020
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Too dark
GESCHRIEBEN VON:
Wendy A.
23. Juni 2020
Would like it to be light color
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
LESLIE H.
23. Juni 2020
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It was 3 weeks late.
GESCHRIEBEN VON:
LESLIE H.
23. Juni 2020
3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa V.
23. Juni 2020
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Fades Too Quickly
GESCHRIEBEN VON:
Melissa V.
23. Juni 2020
My color started fading in about three weeks and I only wash my hair twice a week. I won't be a repeat customer, sorry.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Swati D.
23. Juni 2020
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Good colour but gets washed off too easily
GESCHRIEBEN VON:
Swati D.
23. Juni 2020
The colour and finish was really good but the colour bleeds with every wash.
I loved the customised pampering but it’s a bit too expensive without the discount.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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