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GESCHRIEBEN VON:
Erika V.
30. Mai 2020
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Muy poco tinte
GESCHRIEBEN VON:
Erika V.
30. Mai 2020
El color me gustó. Pero la cantidad es muy poca!! No me cubrió completamente y lo apliqué exactamente como lo indican. Me hubiera gustado que fuera un poco más. tengo bastante cabello. Pero el producto se ve bueno. Ahora quiero ver cuánto me dure el color. me quedaron partes más claras que otra porque no fue suficiente tinte. faltaba un poco más. quiero saber si me pueden mandar un frasco más grande de tinte si decidiera continuar ordenándoles ? Muchas gracias
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth A.
30. Mai 2020
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I sent 3 email asking for a specific colour and I got the wrong one
GESCHRIEBEN VON:
Elizabeth A.
30. Mai 2020
Hi ,
Very disappointed.
I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde .
They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “.
I have received a dark blonde set that I don’t like and I don ‘t need it !
Sent 2 email , 5 days ago and I am still waiting for a response.
Waste of money .
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Silvia Z.
30. Mai 2020
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I got the wrong colour and I am still waiting for an answer!
GESCHRIEBEN VON:
Silvia Z.
30. Mai 2020
I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots .
I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me .
I want change the colour ASAP .
Waste of money .
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
VERA V.
30. Mai 2020
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No he usado el producto y ya me envían otro
GESCHRIEBEN VON:
VERA V.
30. Mai 2020
No quiero que me hagan envíos mensuales no lo he autorizado como hago para detenerlo?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda J.
30. Mai 2020
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No Show
GESCHRIEBEN VON:
Linda J.
30. Mai 2020
My May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosanne S.
30. Mai 2020
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3 orders with not enough product
GESCHRIEBEN VON:
Rosanne S.
30. Mai 2020
If I can rate them as 0 I would..I've received 3 orders with less than half the regular amount of developer...I've sent messages each time with photos of unopened product and each time I get an apology and issued another shipment that comes with less than half developer..I cant use a full color with half developer so these shipments are no good for me to use..so I am discontinuing my subscription
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa W.
30. Mai 2020
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.Spilled
GESCHRIEBEN VON:
Lisa W.
30. Mai 2020
The product arrived damaged. The box was black. Upon opening it . It appears if the lid was not placed tightly on the color bottle and the color spilled in travel. So after spending $20 + I still have no hair color. Wish I could send attached picture. Disappointed
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michele N.
29. Mai 2020
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Couleur
GESCHRIEBEN VON:
Michele N.
29. Mai 2020
La couleur ne correspond pas du tout à ce que je souhaitais.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sharron C.
29. Mai 2020
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Color was alll wrong
GESCHRIEBEN VON:
Sharron C.
29. Mai 2020
I ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane R
29. Mai 2020
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Don’t order if you are in Canada
GESCHRIEBEN VON:
Diane R
29. Mai 2020
The company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carolyn G.
29. Mai 2020
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Bad communication to staff
GESCHRIEBEN VON:
Carolyn G.
29. Mai 2020
I have sent 2 emails to you to cancel my order only to get an email today that my order has shipped.
I do not want a temporary color, which you are sending me.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa J.
29. Mai 2020
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Gray came through slightly
GESCHRIEBEN VON:
Lisa J.
29. Mai 2020
I'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen F.
29. Mai 2020
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Not my color
GESCHRIEBEN VON:
Karen F.
29. Mai 2020
I've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
NAN5
29. Mai 2020
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Feels great!
GESCHRIEBEN VON:
NAN5
29. Mai 2020
I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janet V.
29. Mai 2020
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My colorist messed up my color
GESCHRIEBEN VON:
Janet V.
29. Mai 2020
Long story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jessica T.
29. Mai 2020
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Great shine but more red than before and gray only gone for a week
GESCHRIEBEN VON:
Jessica T.
29. Mai 2020
I tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria R.
29. Mai 2020
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The color turned out a dark red
GESCHRIEBEN VON:
Maria R.
29. Mai 2020
When I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time.
I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color.
I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sophie J.
29. Mai 2020
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Couleur
GESCHRIEBEN VON:
Sophie J.
29. Mai 2020
Pas reçus la couleur commander
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carrie P.
29. Mai 2020
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Just ok
GESCHRIEBEN VON:
Carrie P.
29. Mai 2020
I was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sylvea E.
29. Mai 2020
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Caused my scalp to breakout
GESCHRIEBEN VON:
Sylvea E.
29. Mai 2020
Would not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Theresa G.
29. Mai 2020
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This fried my hair
GESCHRIEBEN VON:
Theresa G.
29. Mai 2020
My scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kreh
29. Mai 2020
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Does NOT cover grey hair
GESCHRIEBEN VON:
Kreh
29. Mai 2020
My "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tonya P.
29. Mai 2020
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Bad dye
GESCHRIEBEN VON:
Tonya P.
29. Mai 2020
I just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
céline L.
29. Mai 2020
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à moitié satisfaite
GESCHRIEBEN VON:
céline L.
29. Mai 2020
Je souhaitais éclaircir ma couleur puisqu'à la base je suis brune et je souhaitais devenir châtain tout en couvrant mes cheveux blancs. La couverture cheveux blancs a bien fonctionné mais par contre mes racines sont devenues châtains et mes longueurs et pointes sont restées brunes, donc grande déception et surtout grande démarcation entre les deux couleurs, J'espère que vous aurez un geste commercial pour la prochaine commande puisque vous indiquez 100% satisfait.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Denise D.
29. Mai 2020
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still havent received it
GESCHRIEBEN VON:
Denise D.
29. Mai 2020
I ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patricia H.
29. Mai 2020
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Color Didn’t Last
GESCHRIEBEN VON:
Patricia H.
29. Mai 2020
It’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cornelia B.
29. Mai 2020
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Color is good, hair loss is not
GESCHRIEBEN VON:
Cornelia B.
29. Mai 2020
Color match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tulay D.
29. Mai 2020
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contente de ma couleur
GESCHRIEBEN VON:
Tulay D.
29. Mai 2020
Très contente de ma couleur qui brille sauf que c est pas très noir bleuté
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Esthela M.
29. Mai 2020
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Quiero un tono más claro
GESCHRIEBEN VON:
Esthela M.
29. Mai 2020
Me sigue quedando muy oscuro la primera vez que me lo aplique me quedo demasiado oscuro able para que mandaran un tono más claro hoy me lo aplique y me quedo oscuro 😟
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tricia
29. Mai 2020
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Washes out extremely fast
GESCHRIEBEN VON:
Tricia
29. Mai 2020
First of all when I did my color profile I said I wanted permanent and when I recieved my order I was given demi permanent. When I dyed my hair I followed the directions to a T. I actually left the the dye on a couple extra minutes. After two weeks which is about 7 washes the color has faded dramatically. I even bought the tint rinse to help keep the color and use it with every wash when it only recommends twice a week and it apparently hasn't helped at all. I'll give it one more chance. I'll update my review if anything changes.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ariel A.
29. Mai 2020
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Way too dark
GESCHRIEBEN VON:
Ariel A.
29. Mai 2020
This came out nothing like the color swatch picture. Really hard for redheads to find a shade, I have golden strawberry blonde naturally and wanted a little more vibrant red. I'm now a brunette with a garnish red tint. So disappointed. Why do reds have to be classified into a blonde or brunette category? That should have been my first clue. Wont be ordering again.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shannon S.
29. Mai 2020
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Good Color but Terrible Smell
GESCHRIEBEN VON:
Shannon S.
29. Mai 2020
Great gray coverage. Color was what I was looking for. Directions were easy to follow. My hair is shiny and looks good. The chemical odor was so bad though. I couldn’t take the smell even with a window open.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anne E.
29. Mai 2020
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Wanted Brown, got red
GESCHRIEBEN VON:
Anne E.
29. Mai 2020
I was happy that my grave routes were covered. But my hair is Brown with red undertones. Now it is red with Brown undertones. Thankfully, I have not been out in public often due to the virus. It did Make my hair very soft and conditioned. I will say you can tell where my Gray roots were and it did not blend the new colors at all. Ifeel like i have two lines on other side of my head. It probably would have been a great deal happier if I used the root color on my whole head instead of the color which contained no brown. Low cost, grey was gone, wong color. They even changed color based On a photo I sent which I thought was a great touch but it still turned out the wrong color. If there is an option to actually speak to a person that may help.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan J.
29. Mai 2020
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Meh
GESCHRIEBEN VON:
Megan J.
29. Mai 2020
It covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of.
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Robin S.
28. Mai 2020
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Thank goodness it’s quarantine.
GESCHRIEBEN VON:
Robin S.
28. Mai 2020
I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
E Y.
28. Mai 2020
|
customer service?
GESCHRIEBEN VON:
E Y.
28. Mai 2020
I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelley C.
28. Mai 2020
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Too thick, new formula is awful
GESCHRIEBEN VON:
Kelley C.
28. Mai 2020
You announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lydia R.
28. Mai 2020
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no good
GESCHRIEBEN VON:
Lydia R.
28. Mai 2020
your color damage my hair i do not want your service any more
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anoushka M.
28. Mai 2020
|
Awful
GESCHRIEBEN VON:
Anoushka M.
28. Mai 2020
I ordered medium red brown hair colour with grey coverage. My hair is now pinkish red at the top and dark brown at the bottom. I cannot leave the house. Back to my normal box colour, an expensive lesson learned.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim E.
28. Mai 2020
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Colour
GESCHRIEBEN VON:
Kim E.
28. Mai 2020
Am not not happy with the colour it has given me.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gwen S.
28. Mai 2020
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Wrong colour. Terrible service
GESCHRIEBEN VON:
Gwen S.
28. Mai 2020
This was my first time to use esalon and I was nervous but excited. I ended up just being disappointed.
I did have blonde highlights with long roots due to lock down. I ordered a blonde full head colour. I recieved a kit only for my roots that ended up being dark brown.
I emailed customer services and after 6 days I have had no response.
I will unfortunately be cancelling my subscription
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Norma S.
28. Mai 2020
|
So disappointed
GESCHRIEBEN VON:
Norma S.
28. Mai 2020
First let me say, I am a trained stylist. I just wanted to give this product a try. I took the "quiz" and stated I have very resistant gray. I also mentioned it on the comments. I even sent pictures. The color recommended by the stylist did not cover my gray and did not match my hair. My roots are way lighter than my hair shaft. I followed the instructions exactly. I wish I could upload a picture here.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura T.
28. Mai 2020
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Poor service and colour
GESCHRIEBEN VON:
Laura T.
28. Mai 2020
I ordered dark blonde and the colour I have is dark chocolate brown. I also contacted twice to check the colour I picked matched my picture For roots. No response on both occasions. It’s a real shame as I like the videos and helpful tips. Just didn’t experience any custom made service
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
julie M.
28. Mai 2020
|
NOT ASH AT ALL
GESCHRIEBEN VON:
julie M.
28. Mai 2020
I just colored my roots with dark ash blonde. IT CAME OUT RED. unbelievable! I am so disappointed I can't even express how upset I am . I HATE red in my hair and my roots are now all red. NEVER BUY THIS IF YOU WANT ASH BLONDE.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie F.
28. Mai 2020
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Too much expectation
GESCHRIEBEN VON:
Julie F.
28. Mai 2020
Roots colour was fab but second mid length one was awful, my.hair doesn't match. 😢
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alison H.
28. Mai 2020
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Dull
GESCHRIEBEN VON:
Alison H.
28. Mai 2020
Not a fan. Dull colour and wish I hadn’t done it
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lora H.
28. Mai 2020
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Color too dark
GESCHRIEBEN VON:
Lora H.
28. Mai 2020
Got medium brown. Wanted light brown E-salon will redo color and admitted to a mistake
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shalon R.
28. Mai 2020
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DID not like the color at all
GESCHRIEBEN VON:
Shalon R.
28. Mai 2020
I didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gina C.
28. Mai 2020
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No better than the box from the store
GESCHRIEBEN VON:
Gina C.
28. Mai 2020
Color seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara M.
28. Mai 2020
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disappionted
GESCHRIEBEN VON:
Barbara M.
28. Mai 2020
color much darker then i would like
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Bianca G.
28. Mai 2020
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Meh
GESCHRIEBEN VON:
Bianca G.
28. Mai 2020
I just didn't like the color. It wasn't what I was expecting. That's why I cancelled my plan. The color was like very mousy. My hair looked dry not shiny.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Zona M.
28. Mai 2020
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3rd try is still NOT Correct!
GESCHRIEBEN VON:
Zona M.
28. Mai 2020
I have discussed my color preference, sent pictures and my color is still not rght. It is darker each time! I would like to cancel my subscription.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Margarita M.
28. Mai 2020
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No satisfecha con el producto.
GESCHRIEBEN VON:
Margarita M.
28. Mai 2020
No me cubrió las canas. El tinte L'Oréal me da mejores resultados. No deseo comprar más tintes co ustedes. Gracias
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathleen C.
27. Mai 2020
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I've some grays that seem resistant to color!
GESCHRIEBEN VON:
Kathleen C.
27. Mai 2020
So, there are quite a few grays that are resistant to color. Also, the color could be a touch darker. My hair does oxidize quickly and seems to get brassy.
I do appreciate the product & would like to continue.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erin M.
27. Mai 2020
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Mehh
GESCHRIEBEN VON:
Erin M.
27. Mai 2020
It was a great presentation with really cute packaging. Easy to follow instructions and for the most part painless. Unfortunately 3 weeks later it’s really brassy and so much lighter around my hairline. It looked great the first week but it started losing its luster quickly after. It may be my fault and I might’ve ordered the wrong color for my hair. I’m not a professional and I’ll admit I was a bit overwhelmed at choosing the color I needed. I’m going to hold off before ordering again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
JDag
27. Mai 2020
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Didn't work for me
GESCHRIEBEN VON:
JDag
27. Mai 2020
Did not have the color results I chose. Followed directions explicitly, but noticed no real difference/improvement in color.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Briana O.
27. Mai 2020
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Upset
GESCHRIEBEN VON:
Briana O.
27. Mai 2020
I accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michelle S.
27. Mai 2020
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Damaging
GESCHRIEBEN VON:
Michelle S.
27. Mai 2020
The color was fine but the ammonia about choked me to death plus caused hair breakage.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Margaret M.
27. Mai 2020
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Color Didn't Match-- Would not recommend this product based on the experience
GESCHRIEBEN VON:
Margaret M.
27. Mai 2020
The color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled.
This was an upsetting and disastrous experience.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joanne K.
27. Mai 2020
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Washed out in a week
GESCHRIEBEN VON:
Joanne K.
27. Mai 2020
The dye did not last, gray was showing in a week. Giving it one more try.
Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane T.
27. Mai 2020
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Issue with roots
GESCHRIEBEN VON:
Diane T.
27. Mai 2020
My roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda M.
27. Mai 2020
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1st time user
GESCHRIEBEN VON:
Linda M.
27. Mai 2020
I was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie S.
27. Mai 2020
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color too dark
GESCHRIEBEN VON:
Stephanie S.
27. Mai 2020
The color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura G.
27. Mai 2020
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Disappointed
GESCHRIEBEN VON:
Laura G.
27. Mai 2020
Quite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true.
I don’t see myself using this again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicola G.
27. Mai 2020
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Ruined my hair
GESCHRIEBEN VON:
Nicola G.
27. Mai 2020
This is perfect if you want you hair to become a dry, horrible mess.
Before using this my hair was strong, gloss and in excellent condition.
Used the dye as per the instructions, my hair is now dry, brittle and lifeless
It looks awful, wish i had never used for brought this product.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
elizabeth M.
27. Mai 2020
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very red brassy color very disappointed
GESCHRIEBEN VON:
elizabeth M.
27. Mai 2020
1 star did not like
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karla V.
27. Mai 2020
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hair turned bright orange
GESCHRIEBEN VON:
Karla V.
27. Mai 2020
i asked for a brightened up blonde and got dark orange roots!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer N.
27. Mai 2020
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Not the color I ordered.
GESCHRIEBEN VON:
Jennifer N.
27. Mai 2020
Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about..
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Toni R.
27. Mai 2020
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No gray coverage
GESCHRIEBEN VON:
Toni R.
27. Mai 2020
I gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane G.
27. Mai 2020
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Allergic reaction
GESCHRIEBEN VON:
Diane G.
27. Mai 2020
skin at the back of my neck broke out and tops of ears.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ina D.
27. Mai 2020
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too dark and I'm having trouble contacting you
GESCHRIEBEN VON:
Ina D.
27. Mai 2020
This turned out too dark
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jimena C.
27. Mai 2020
|
Tinte
GESCHRIEBEN VON:
Jimena C.
27. Mai 2020
El color no es el que solicite, el tinte no coloreo bien las canas, y me dejo el pelo muy reseco, en la raíz me quedo un color y las puntas otro. Según eran los mejores en tintes pero me decepcionó
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jeri F.
27. Mai 2020
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Not Great
GESCHRIEBEN VON:
Jeri F.
27. Mai 2020
Trying to cancel my account and having trouble. Will have to go to my bank and get a stop payment order.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katherine Z.
27. Mai 2020
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Color too dark
GESCHRIEBEN VON:
Katherine Z.
27. Mai 2020
Unfortunately the color was too dark so I was a bit disappointed. It was easy to use and everything I needed was included in the kit.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michele S.
27. Mai 2020
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Love the color but...
GESCHRIEBEN VON:
Michele S.
27. Mai 2020
I love the color and would like to try other products but they have been "out of stock" for months & months. I contact them every month for an ETA on "out of stock" products but so far nothing. Colored hair needs protection so better to use a different brand product outside of esalon than no product at all, right?
Updated review May 27th 2020
I still love the color but recently had to buy a color from the grocery store because May 5th order was lost in the mail and replacement is "suppose" to be delivered today. 22 days! Very disappointed esalon couldn't send me a rush replacement. My suggestion is to always have a backup color on hand for emergencies. This is the 3rd time I have had a very late shipment that caused me to have to use a grocery store color. Hopeful my May color will arrive in May.
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GESCHRIEBEN VON:
Kathryn C.
26. Mai 2020
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DISAPPOINTED
GESCHRIEBEN VON:
Kathryn C.
26. Mai 2020
I found the color to be messy from start to finish. I have been coloring my hair at home for years and have been using the "over the counter" brand for many years and have never encountered hair color being as messy as this was. I followed instructions from start to finish. When rinsing color out, color stained my hands, fingernails, and ran all down my face into my eyes burning my eyes and making them red. The color that was achieved was too dark and not what I wanted the outcome to be.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rocio R.
26. Mai 2020
|
awesome
GESCHRIEBEN VON:
Rocio R.
26. Mai 2020
I like the color but prefer less gold more natural the color I pick
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Liliana E.
26. Mai 2020
|
he recibido mi kit pero aun no lo aplico
GESCHRIEBEN VON:
Liliana E.
26. Mai 2020
he comprado el kit con la intension de cambiar mi tono rubio cenizo a un rubio cobrizo, he realizado la orden y después de contactarme para explicar acerca del tonoque yo había elegido, acepte una de la opciones que me dieron basándome en que seria lo ideal para que mi tono elegido quedara mejor, cual fue mi sorpresa cuando recibí un color de tinte totalmente diferente al que yo elegí en la web inmediatamente contacte al servicio al cliente y hasta el día de hoy no. me han contactado, NO puedo valorar que tan bueno es el tinte pero si lo desepsionada que me siento por no haber recibido una aclaración acerca del cambio que han hecho también mi pelo es largo y recibi solo un tubo de color que si acaso cubriría mi raiz y no es lo que deseo , deseo un cambio de color
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth C.
26. Mai 2020
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Watch out..Terrible customer service
GESCHRIEBEN VON:
Elizabeth C.
26. Mai 2020
Website very hard to use. I did not realize this was AUTOMATIC refill program and they just sent another package. The website doesn’t even have a phone number for CANCELLATION.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca S.
26. Mai 2020
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Color wasn't what I asked for...
GESCHRIEBEN VON:
Rebecca S.
26. Mai 2020
The positives:
- The color was gentle on my hair
- The smell was not too toxic
- I really enjoyed the conditioner they sent
- The ultimate color was nice
The negatives:
- I indicated desiring a shade that was about a level to a level and a half higher than my natural color (I had virgin hair), and this color, if anything, DARKENED my hair
- This will not be easy to fix sans bleach as color doesn't lift color...
- I'm waiting to see what my reformulation is, but they already charged me for it...
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Allison H.
26. Mai 2020
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Roots came out way too dark
GESCHRIEBEN VON:
Allison H.
26. Mai 2020
Color came out way too dark , more like a reddish dark brown instead of the color I picked (dark blonde copper), even after uploading tons of pictures of my hair and what I was looking for. And this is after asking for adjustments twice!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Traci B.
26. Mai 2020
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Too Dark
GESCHRIEBEN VON:
Traci B.
26. Mai 2020
I asked for the color not to turn my hair orange or reddish and to be dark blond. What I got did turn my hair orangish red and it was much darker than I asked for. The process was easy and at least my hair is all one color now but not the color I wanted.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Claudia L.
26. Mai 2020
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Did not cover my grays
GESCHRIEBEN VON:
Claudia L.
26. Mai 2020
Did not color my grays or anything for that matter. Dissapointed!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dana P.
26. Mai 2020
|
Color
GESCHRIEBEN VON:
Dana P.
26. Mai 2020
2nd time using salon color did not do anything 2 my grey hair. 1st time was great this time terrible
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janita P.
26. Mai 2020
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Not for me
GESCHRIEBEN VON:
Janita P.
26. Mai 2020
I want my hair very blonde and I found out that it has to b done differently to achieve that.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
nancy C.
26. Mai 2020
|
Was ok
GESCHRIEBEN VON:
nancy C.
26. Mai 2020
I didn't like my color it was to brown. I don't want my hair brown that's my natural color I wanted my hair an orange auburn like Reba MacIntyre
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara K.
26. Mai 2020
|
Disappointed
GESCHRIEBEN VON:
Barbara K.
26. Mai 2020
Did not work for me
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa E.
26. Mai 2020
|
Does not cover gray and does not last!
GESCHRIEBEN VON:
Melissa E.
26. Mai 2020
Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sheri W.
26. Mai 2020
|
Color
GESCHRIEBEN VON:
Sheri W.
26. Mai 2020
I does not seem to be covering well. I thought when I had 6 inches taken off my hair, it would do better, but it did not. I am going to give it a 3rd try.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nadine L.
25. Mai 2020
|
Couleur
GESCHRIEBEN VON:
Nadine L.
25. Mai 2020
Couleur beaucoup plus foncée que prévu mais coffret très très bien pensé avec tout ce qu’il faut (2paires de gants, instructions, peigne, crème, lingette, shampooing, après shampooing, 2 flacons pour cheveux longs). Le tout pour seulement 10€ grâce à la promotion.La couleur ne pique pas et ne démange pas même si elle sent assez fort. Quantité suffisante de produit pour mes cheveux très longs. Même si je n’ai pas obtenu la couleur désirée c’est une belle couleur quand même. Je n’annule pas mon abonnement et vois pour ajuster la couleur. Merci à l’equipe.
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GESCHRIEBEN VON:
Sarah D.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Helen C.
25. Mai 2020
|
Not enough product for longer hair.
GESCHRIEBEN VON:
Helen C.
25. Mai 2020
I always struggle with covering my grey hair especially at the front of my hair. I am having to use 2 boxes combined to get great coverage.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelly G.
25. Mai 2020
|
Nice, but faded quickly
GESCHRIEBEN VON:
Kelly G.
25. Mai 2020
It was a lovely package and easy to use. I especially liked the separated roots application, although this did mean there was a lot of waste product. After the colour was done it looked great, but very quickly my grey hair were visible and after a couple of weeks the colour has totally faded. I do use a colour protection shampoo and conditioner and only wash my hair a couple of times per week so I did not expect it to fade so quickly. That said, I have adapted the shade and I'm going to give it another try as it was so nice and easy to use.
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GESCHRIEBEN VON:
Ann R.
25. Mai 2020
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A little too dark
GESCHRIEBEN VON:
Ann R.
25. Mai 2020
I love the ease of use, but this time it seemed a shade too dark. Can you lighten it 1/2 to 1 shade? Thank you.
Ann
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GESCHRIEBEN VON:
Shannon H.
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GESCHRIEBEN VON:
Catherine D.
25. Mai 2020
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Disappointed!
GESCHRIEBEN VON:
Catherine D.
25. Mai 2020
I was very disappointed with this delivery. It seems the color was off. It did not cover my grey hairs and the color turned out very dark.
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GESCHRIEBEN VON:
Shannon H.
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GESCHRIEBEN VON:
Donna T.
25. Mai 2020
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I saw no ash
GESCHRIEBEN VON:
Donna T.
25. Mai 2020
Please cancel my account. I ordered medium ash blonde and the color had very red highlights, the exact opposite of what I wanted. I think I will stick to Excellence in that shade.
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GESCHRIEBEN VON:
Shannon H.
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GESCHRIEBEN VON:
sherry J.
25. Mai 2020
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Wrong color
GESCHRIEBEN VON:
sherry J.
25. Mai 2020
Color was penny copper red Instead of light brown. Agent assured me she would add blue to make sure the copper wasn’t pulled out
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GESCHRIEBEN VON:
Shannon H.
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GESCHRIEBEN VON:
Lynne T.
25. Mai 2020
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Did not take at all!
GESCHRIEBEN VON:
Lynne T.
25. Mai 2020
Very disappointing. Went through all the bother, and did it all exactly as instructed, with absolutely no coverage at all!
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GESCHRIEBEN VON:
Shannon H.
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GESCHRIEBEN VON:
Jennifer N.
25. Mai 2020
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Colour turns out terrible
GESCHRIEBEN VON:
Jennifer N.
25. Mai 2020
Not as advertised, does not turn out nice and is super drying. Damaged hair. Also they will charge you and take over a month to ship to you. I personally hate this company and their products and wish the stop charging me.
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GESCHRIEBEN VON:
Alexandra C.
25. Mai 2020
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Seemed very professional
GESCHRIEBEN VON:
Alexandra C.
25. Mai 2020
The actual presentation of the product and the personalisation is fantastic. The colour gave great coverage however the colour faded very quickly (within 3 washes) which was disappointing.
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GESCHRIEBEN VON:
Corinne C.
25. Mai 2020
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Long lasting color
GESCHRIEBEN VON:
Corinne C.
25. Mai 2020
the main complaint i have is only on my most recent order. The directions were different. After coloring and setting for the wait time, it said to put water in the bottle of dye and get in shower to add it to my hair. I was so asphyxiated by fumes in the shower! It said to work it in for 2- 3 minutes but I couldn't last past 40 seconds! Otherwise, love the long lasting color and grey coverage.
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GESCHRIEBEN VON:
Shannon H.
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