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67.589 Kundenbewertungen |
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The color is beautiful butThe color is beautiful but it did so much damage to my hair. Dried it out so much and it's falling out. If you can fix the formula I'll come back 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worse than cheap box colorMy roots are hot and red. The color is not salon color. Its box color. I have some hair knowledge, and if you have red tones at all, it will intensify. I am so unhappy and had to pay to have my hair redone 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenE.S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not right for my hairLooks like a great kit but unfortunately was not able to proceed with full colour after strand test. Colour was not quite right and didn't cover my grey hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharin - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayIt didn’t cover my gray and even though I have medium length hair I notes it was thick so it didn’t cover it all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJo Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the colorI was hoping for my order to be lighter but it wasn’t. I added suggestions and pictures to help get the color I wanted and it wasn’t taken in to consideration in my opinion. I ended up going to Sally’s and getting dark golden blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAbreyanna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more details. |
Horrible colorThe color was completely off, it made my skin react. It was terrible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Turned my hair Orange!My hair is freaking Orange! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark!!I thought I ordered light brown. My hair is a very dark brown. Not what I expected 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ordered January 02 and it is now January 25 and I have not received my order....how long does a person need to wait after ordering.??? its been over 3 weeks since I ordered and still have no hair color ! not impressed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDusty - Thank you for your feedback. We apologize for the disappointing experience you had with the delivery of your color. We have reached out to you via email to see what we can do about remedying this situation. |
Good color, not so good for gray hairI love the color I got from your company. The only problem with your product is that it doesn’t cover gray hair that well and it fades after a couple of weeks! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMayra - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
BewareI was a 3 year customer and my last shipment was mixed incorrectly. My stylist wasn’t paying attention and doubled the amount of the white power in my kit. It caused a terrible reaction! I immediately turned off my plan and told eSalon what happened. They never followed up with me to apologize or make sure I was Ok. Make sure that you know your product has been accurately measured before you use it! They are going too fast which is causing mistakes at the customers expense!!!! Slow down eSalon!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - Thank you for your feedback. We apologize for the disappointing experience you had with your last order received. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more information on how we may further assist. We hope to continue helping you find hair perfection in the future! |
Horrible!I followed directions exactly and it looks awful. It did not color my roots well. You can see where my previous color was, that section seemed to grab the color. The color is wrong. I wanted copper red and it gave me dark blond(intense copper) 2 totally different things. I’m debating whether I can live with it or if I should pay to have it fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I no longer want to receive this product. Thank youI thank you for this product, but I want to cancel auto delivery. Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection in the future! |
Change colorI need for my color to be darker, is that possible. I need to also perm, and cut my hair again, is that too early ? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was nto as describedThe color came out reddish brown and I asked for ash dark brown. I also stated that I did not use permanent color but you sent permanent color. WHen I emailed and complained it was dealt with quickly but all you did was send me the same color that did not work previously. I would not recommend this to a friend. I am experienced with hair color and very well versed in beauty products. The colorist did nto get my color correct. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorMade my hair turn copper red, tried 3 times to change my color and work with a colorist but just couldn’t get it right. I am no longer ordering from esalon. I went back to my hairdresser. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope you continue on your hair Color journey and find whats perfect for you. |
Just mehThe first time was great, color was so vibrant - but now, it is not holding to my ends as well and the red fades quickly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI was expecting to color all my hair sence it has been a long time since I colored it but when I opened the box it's for just my roots this is very disappointing due to my hair will look horrible if I only do my roots 😭 I wouldn't of paid $25 just to do my roots 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We never like to hear that our customers are unhappy with the color received, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Pretty colorLoved the color when first applied, but the color faded over the next two weeks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
CoverageI was expecting a Sandy/Beige color ,it’s more like golden blond. Disappointed it hardly covered the grey hairs. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not that greatDidn’t cover my gray and too expensive 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
covers well butcovers well and the color was good but hair felt matted in that area when dry 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue - Thank you for your feedback. While we're happy you're enjoying your color and coverage, we apologize for the disappointing experience you had with your hair color when dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Great color, hate the processI had problems with Step 2 of the coloring process. After the color was in my hair for 30 minutes, the instructions said to mix the remaining color with water and dump over my head in the shower. The color in the bottle starts to dry after 30 minutes, so the water wouldn't mix very well. I put it on my head anyway and the goopy mess that slopped out of the bottle splattered everywhere and the fumes were so noxious, I almost passed out. After rinsing and shampooing and conditioning my hair, I then had to spend the next 15 minutes scrubbing my shower and tub with Ajax to get the haircolor stains out. I have never had to do a step like this with any other haircolor, why is this necessary? It is for this reason alone that I will not be purchasing this product again. Other than that, the color looks great and my hair feels soft, looks shiny. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa - Thank you for reaching out to us here at eSalon! We apologize for any inconvenience brought by your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
IAM very disappoint it didn't color my gray very while.I am returning the color you sent. I said tO camcely account. Very unsatisfied. Denise Fattig 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not worth itDoesn’t cover grays. Doesn’t last longer than 3 weeks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRory - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Asked for blonde ended up with copper redIn my profile I said I wanted to go to a lighter blonde. My color was sent and I ended up with copper red hair. When I reached out to my “color professional” Yvette I was told that none of their hair colors will lighten your hair that I have to do the lightening kit. I asked why I wasn’t told that up front when my profile specifically said I wanted to go lighter? I also asked why my hair is now copper red when that’s not even close to what I asked for and all she did was refund my money and said they could not fix it. The advertised personalized service for your color is not true. No one looked at my profile or specialized anything. And now I have a color I didn’t ask for and no way to fix it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Muy oscuroEl color querido era #99j Wine rojo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenny: - Gracias por escribirnos. Sentimos que tu color haya sido más oscuro de lo esperado. Nos encantará poder revisar tu caso en detalle y darte una solución. Para ello, te hemos enviado un email. |
My hair is the exact same colorI have light/med brown hair and ordered a copper mahogany. My hair is almost the exact same color, maybe a tiny teeny bit more 'copper'. I also can still see my grays. Won't be using again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatThe colour fades quickly and did not cover all my grey hairs. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
IngredientsI love everything about the eSalon system, except for the ingredients. After researching other options, I am changing to a similar product line with less toxic potential. Thank you for your service the last 6 months but for my health and my environment, I am leaving. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHattie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products! |
Mi colorNo me gusto él color me quedó muy negro.me gusta él color caoba y las canas me salieron rápido. Ahora tengo él pelo de 2 colores. Pero me dicen que me veo bien.no me manden más hasta nuevo aviso por favor. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Custom color setThe color was much better this last time. I would prefer even a bit lighter. Is there a reason my hair seems dull and dry? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Réajustement couleurJe espère quavec le réajustement je vais pas me retrouver avec des cheveux bleu 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie therese T. - Merci pour vos commentaires. En examinant votre profil, nous constatons que votre coloriste à bien réajusté votre reformulation. Dites-nous si nous pouvons vous aider ! |
DisappointedColor made hair very dry. Followed instructions but it didn’t come out as well as the first time I ordered 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Looks more pink than auburnCould of bought a box at the store for a better fit. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I had asked for more red in my product and I don't think that happened.I just colored my hair with the new mixture yesterday and found it it was still just a very dull Brown. Almost no red at all and I am normally a warm auburn hair, as my profile photo shows. I know I mentioned this in my last review but it doesn't look like the color changed much at all with the second kit that was sent to me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe color oxided in one week!! The color does not hole and turns orange. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGloria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but not enough gray coverageThe color itself was beautiful. I loved the way it made my hair soft and healthy looking. The only problem was it didn't cover the gray for longer than 2weeks. I even bought your color shampoo and conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
waste of timeAfter a long phone conversation with my colorist I am so disappointed with my color. I even sent a picture and they still managed to get it wrong. My color is way too dark and I do not think I could have been any clearer. Now all the money I spent on highlights is gone because of the color. So disappointed!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Don’t like the colorIt doesn’t cover the whites well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPriscilla - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Needs AdjustedIf you can look up the first order there were two colors in it, I think if the color was in between those two colors it may be perfect. The last order was too dark. Also when I’m out in the sun I get red and blond highlights naturally, maybe helpful to know. Thank you so much! I did upload a newer photo. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele - Thank you for your feedback! Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Where’s the copper?Barely any copper at all. Looks mainly dark blonde. Nothing like the beautiful dark blonde copper golden color 7.43 I chose. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMisty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Equal in colour as the retail high street brandsNice packaging and easy instructions. However, outcome and results are the same as the highstreet retail brands so see no benefit more than the convenience to use the hair dye scheme. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too darkThe color I got did not match what I had picked out, it was extremely dark. I need to cancel the auto reorder but can’t get thru to a person to do it. Help! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I didn't received the productsI got charged for two months the order for December 2019 it said it was delivered on my front porch I never received anything the order for January 2020 did not receive nothing as well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great for grey coverageNice for covering grey. Unfortunately for me the red only lasted a few days. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like last hair colorI do not want the same hair color as my last hair color. It was to gold and dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HorribleThis product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas couleur souhaitéeMaintenant j'j'ai les cheveux complément châtain que je voulais blond 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarianne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
awfuli wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color does not lastA first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HolaNo me gusto , es muy complicado el proceso, y al final no cubre las canas, el pelo queda muy dañado definitivamente no lo recomiendo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAdriana B: -Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas. Nos encantará poder revisar tu caso en detalle y darte una solución. Te acabamos de enviar un email. |
Not as impressive as it looksNot impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor Customer ServiceShipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
UnimpressedColor was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Dull & LifelessThe color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much red for dark brownWas disappointed in the lack of gray coverage and how red my hair ended up. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsThe new mixture for coloring my gray roots of December 11 came out like a auburn color was not dark enough and coloring my gray roots. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Brassy roots but good colorLove the overall color but 1/4” of my roots were VERY brassy. I had to purchase root touch up from the store to cover it up. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colour but leaves hair stickyMy hair is still sticky after almost two weeks. Also notice my hair seems a bit damaged. The colour is great, exactly what I wanted though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJaselyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cambio de color en mi peloCuando teñi mi pelo por segunda vez, el resultado fue diferente, mi pelo quedo mas oscuro, quede un poco decepcionada, era la Semana de navidad, donde tenia eventos con mi familia y tuve q dejarlo asi. ME ENCANTABA el primer tinte, mas rojizo. Tengo fotos de antes y despues, por si querian ver los diferentes resultados. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisandra R: -Gracias por tus comentarios. Sentimos escuchar que la segunda vez que te aplicaste nuestro color, el resultado fuera diferente. Te acabamos de enviar un email, para resolver esta incidencia. |
Just NoWas looking forward to going back to blonde. I’m naturally a medium blonde who dyes a little bit lighter and more golden and was hoping for something close to that but this is way darker. I’m not even sure I would call this blonde. Basically my hair is now a very boring shade of light brown. Hoping it will lighten some on it’s own and then I’ll be going back to Garnier Nutrisse Honey Butter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DarkerI asked for a light brown color & somehow I ended up with close to jet black hair. Not sure how I’ll be able to go back to a lighter color without damaging my hair. Also when I washed my hair I noticed a lot of hair started to fall, the chemicals they sent smelled super strong, had to go outside in 20 degree weather because the smell was making me nauseous. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not good disliked color.Please cancel my account. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMari - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Glorified grocery store box colorThis really isn’t any better than a store bought grocery store color. Smells terrible and damages hair. Avoid it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No changeI asked for more copper in my color and I received the same color 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CouleurLes racines tirent sur le vert 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandrine - Nous sommes vraiment désolés d’apprendre que notre Couleur n'a pas fourni le résultat auquel vous vous attendiez. En examinant votre profil, nous constatons que vous nous avez déjà contacté et vous avez travaillé avec un de nos experts coloristes pour atteindre vos objectifs couleur. Dites-nous si nous pouvons vous aider ! |
Order returnI am returning the order received 01/06/2020 . The box is unopened and the tracking number is #9400 1102 0512 0028 0553 82. Please credit the account that was debited for this transaction and notify me when credit is complete. Also, please do not send any further orders as I am not satisfied with the product and its cost. I can get the same quality color from any drugstore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDoreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still not my matchAfter 4 orders. You have yet to get my color right! I’m very disappointed with the outcome! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Was darker than the picture i selectedI selected a color that had more red and gold tones to it but what i received was a more dark brown with a little red in it. So my hair didn't lighten nor did the dark color show up on my hair I feel i have wasted my money. I even sent in pictures of my natural hair for the colorist to work with. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAaliyah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unhappy with lighter colorUnhappy with the color, it was changed lighter without me requesting it. They won't honor refund. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UtilisationPas si simple ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenViviane - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous espérons pouvoir vous aider, vous retrouverez plus de détails dans l’email envoyé ! |
Beware, horrible productI will not ever use this product again, nor can I recommend it. My hair has been damaged and was orange and falling out. This is not the first time I have colored my hair, I have been doing color on my hair for 30 plus years and this by far is the worst product. I had to have color correction done and now I’m working with my stylist to get my hair healthy again. The reason I used this product to begin with was I could not get in to see my stylist, well I will never make that mistake again. I will wait. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Straw-like!Having chosen a shade - dark blonde - to slightly darken my hair colour and add shine, I am deeply disappointed in E-Salon. Whilst the experience of “personalised” hair colour is tempting, I found that the dye made my hair very dry and actually made it look dull instead of lustrous. I am now desperately adding shine and conditioning treatments to undo the effects of the poor-quality dye. 4 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachael - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Go back to the first custom Color Set!The first one colored better. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RegularNo me gusto porque quiero aclarármelo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEsperanza:- Gracias por escribirnos. Sentimos que no te haya gustado el color. Estamos encantados de poder ayudarte, para ello te acabamos de enviar un email . |
Didn’t cover the grayThis time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time. I’m disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
moyenJe préfère les colorants sans ammoniaque et là c'est vraiment trop fort. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBernadette - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci ! |
Greys not fully covered.The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still get grey streaksI till get grey streaks even though I am following the instructions. I love the color, but not the streaking 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJosephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
Not the colour I orderedI ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but doesnt stickLove how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too dark, I have requested a lighter shade with NO response.I have requested a lighter shade with no response. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorI am still not happy with the color of the product. I feel it still needs to be lighter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dark red/brownI love the color but the developer was the wrong consistency 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApril - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color still too brassyI had requested a color change because there was a lot of red in my color. My next order still pulled some red in my hair. It was a little brassy. I had requested a neutral color but obviously did not receive an appropriate change in my custom color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatThe end product was an ash brown, not what I was expecting. It may due to the fact I had gone grey for a few years and this was the first color. I’ve ordered from salon in the past and have been very pleased. I ordered a tint rinse to get me through to the next color, I am hopeful the next time will be great! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkEither I’m getting more white hair or something, but the color is too dark on me and makes me look bleached out in skin tone now. My husband noticed it first, so that means something. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover graySorry but was not impressed. The color didn’t cover my few grays I have. Also I got a root touch up color that isn’t the same color as the first color. So now I have to go get my hair fixed. Very disappointing. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Totally wrong colorThis was, I think, my 3rd attempt with esalon color. The first kits were used following exact instructions and there was no color change from before coloring to after. No gray cover up, no noticeable before to after color change. This time I switched out the 20 volume developer for 10 volume and there was color change all right. A totally different color which I'm sure will be blamed on the developer switch. There was no strawberry in this strawberry blonde and a medium almost ashy blonde was the result. It was a shocking color change when I went into work the next day. I was looking for a light shade of strawberry blonde to cover my graying temples. I will not be using esalon again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarol Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor colorThis color was the worst ever.... my hair was two tone 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCara D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Total coverageAlthough this coloured all my hair and greys it took my hair back to its natural colour medium brown and I lost all the purple/ plum I had before. I tried the purple tint wash to add tones but it didn’t work . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe apologize for missing the mark and not being able to meet your Color expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
Hair colorThe hair color I use is not a dark enough black. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great in a pinch if you want to save moneyThis product is not as good as a salon, for me. I can see where it might be for others, but my hair is extremely fine and fragile. The color this product gives is wonderful, but it leaves my hair dry and brittle. No amount of conditioning seems to help and I have to wait for it to grow out before I can use it again or I fear my hair would break off. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback, and truly appreciate you reaching out to let us know about your concern. Please, check your inbox, we've emailed you to discuss this matter further. We value every client, and look forward to providing you with a product that will better suit your needs! |
Bad blendHalf of my head looks good. The bottom looks washed out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color fried my hairI have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible matchColor was awful. Very strong smelling. Made my eyes water. Harsh chemicals?? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSiloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter. |
It doesn't worksI expected it works well and I want to change my hair color. but it doesn't work and smells terrible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMinju - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |