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67.642 Kundenbewertungen |
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ExhaustedThis was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked itI loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVeronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Definitely didn’t darkenI’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hated itNot happy at all color didn't stay and its too much brownish n orangish 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSaman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left a lot of grayI was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not consistentCame out really dark this time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible colorMy roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Do not like the updatesSince the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeIt starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not what I wantedNot sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm. Not pleased. Glad I ordered a one time shipment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still gray needs more coverageNeed more gray coverage 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color not rightI was not happy with the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst ever!! Don’t waste your money $$Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that. If Coronavirus wasn’t around. I would sue them. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just not the colour I asked forI have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
erreur ? !???j'ai demandé une coloration "grise" et on m'envoie la même coloration que ma commande précédente !!! N'importe quoi ce site !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaud C. - Merci pour vos commentaires. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Still too brassyStill not happy with the darkness and the brassy tones coming through on the base color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
its okayit gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair looks the same color.I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
couleur trop claireBonjour, je ne vais pas renouveler ma commande car ayant beaucoup de cheveux blanc j'ai commandé une couleur qui était trop claire et qui n'a pas couvert du tout mes racines qui sont ressorties oranges claires! Je pense que l'erreur a été que je ne voulais pas foncé mes cheveux et je n'avais pas compris qu'il fallait que je commande une couleur foncé mais ne pas l'étaler sur les longueurs de mes cheveux. Sinon très satisfaite du packaging et les produits sont de qualités. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValérie E. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à la situation et trouver la coloration qui vous convienne ! |
Color mala calidadSales mejor comprandolo en walgreens o algun lugar de belleza. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios. |
Itchy scalpIt does the job! Although , my scalp is very itchy after I use the product. My hairdresser said to use sweet and low in the formula I’ll give it a try one more time! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFran- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Two stars for the 2 days it was niceThe first two days color was almost right but quickly turned brassy and faded 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color not as orderedThe color of the kit was not as ordered. Unfortunately, because of color the results did not turn out as expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelody- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not for my hairUnfortunately this color kit doesn't work for me. My hair is really fine, dry and kinky. After applying, when I rinsed my hair, it was so hard it was just a clump on top of my head.This product made it so brittle, I was just losing chunks even when i ran my fingers through it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeticia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour does not workTwo separate boxes were sent to me. The colour did not work on my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not using last boxI have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications. Please Do NOT send any more color products., Please. Joyce Buseman 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Still rusty orange colorAfter one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover greysI Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coloration pas compriseNe correspond pas à ma demande, j ai résilié mon abonnement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail ! |
Doesn't cover greysIt doesn't cover greys. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At the age of 70 I have decided to go with my natural salt and pepper hair thankSee above 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz- Thank you so much for your time with us! |
Hated everything my hair was dry and lifeless Madison Reed was far betterHorrible product left my hair dry and lifeless , a horrendous ammonia smell Madison Reed is a more reliable product and more pleasant to use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's okayI think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setFor how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You color is the worstDoesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CouleurJ ai demandé trois fois de changer ma couleur, c est toujours la même. J annulé mon abonnement. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Too many warm tonesThe hair color has alot of red undertones. It leaves your hair looking red after fading. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CanceledI have canceled my subscription. Too much $. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meI ordered the coloring in August, but I did not do it until a few weeks later (9/12/20) and it came out with two colors. I had lighter color on top and on the bottom was darker. I had a make an appointment to get my hair done on 9/19/20. I am sure this work for other ladies, but it was horrible on my hair. I had to wear a hat or a headband to cover. I will not be using this product again! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Myrna REntiendo, que no estando satisfecha con el resultado de color, el pedido, va a ser un crédito a mi tarjeta. Favor confirmar. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMyrna- ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudar. |
Not so good on covering the gray...I was a bit disappointed after shampooing my color application.“touch-up”, that the coverage on the grays wasn’t that great. The color itself was, I believe, good, but after leaving it on for a good 40 minutes (actually 10 minutes more than was recommended) I still saw gray strands??? I would like to try your product again, but am a little hesitant...please advise. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color too dark!This color is much darker than the one I got before. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Commande forcéeBonjour, Je n'ai pas souhaité cette commande, j'ai résilié l'abonnement. On m'indique qu'avant d'expédier la commande il faut que j'appelle. Par contre c'est prélevé directement avant l'envoi. Je ne souhaite pas ce produit, je n'en veux pas, merci d'annuler cette commande et de me rembourser. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlice R. - Merci de nous avoir contactés. Nous prenons en compte votre demande et allons revenir vers vous par email pour vous informer des étapes suivantes. |
OrangeI am so incredibly disappointed with this color. The root and end colors were so different that you can visually see the difference. Both the roots and ends are very orange. The end color looks like a pumpkin. My son actually asked me if I did my hair for Halloween. This is not ok and I have no idea how to fix it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrish - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not takeThe color was not even close to what was promised. I did everything exactly as directed and somehow my roots, which were done first, took zero color. The rest of my hair ended up black without any of the tint I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantedMy hair did not really change color. It was orangey and I wanted an ash tone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFiras - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color SetEl color definitivamente no me gusto es más oscuro de lo que mire en los colores de cabello cuando escoji el color Hera más claro y me mandaron uno oscuro 👎👎 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Martha: Gracias por escribirnos. Sentimos que el color haya resultado más oscuro de lo que esperabas. Nos dará gusto poder revisar tu caso en detalle para poder ofrecerte una solución. Por favor, revisa tus emails. |
Be carefulBe really careful when making your 1st order. They have it set up on a month by month payment thing. So even if you don't need or want another hair dye, one is shipped to you and they take £18 out your bank to pay for it. Of course they inform you of this AFTER they send it and AFTER they take the payment, which stopes you being able to stop it if you don't want it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma C. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Made my hair dryAnd i cant find how to stop this membership but ut dryed my hair out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too darkIt's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
my color is ruinedI finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCitlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not my color at allI chose a brown with violet and Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
eSalon's New FormulaI am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold. I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant. I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn’t cover my grays!!!!I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Doesn’t cover graysSecond application and grays are not covered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GraysI am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great packaging and productOverall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wantedI didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights. I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not for me.The color left my hair with streaks. I will not be ordering again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Grays not coveredMy roots are not completely covered 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageDidn’t last 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
God but expensiveThe gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible delivery serviceI was left waiting for my hair color for weeks after the date it was suppose to arrive. Had a bad feeling about ordering it n having it delivered...should have listened to my gut! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKrista - We’re truly sorry that the shipping time for your color kit not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AverageA little too expensive. the last 2 shipments I got it did not cover all my whit hairs and I always make sure to follow directions. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom volorDon’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Meh , not impressed.I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Don’t think I’ll stayMade hair very dry 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI wasn’t happy with the results my hair ended up to dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I haven't used it.I'm still considering whether to color my hair or not. I now have about 3 inches of gray on the roots and I may just let it go all gray. Please cancel any future mailings until I make a final decision. Joan 903-450-7242 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoan- We're so happy to hear that you may be trying your color soon! We have reached out to you via email in case you have any questions or concerns. We truly value your feedback and look forward to hearing from you again in the future. |
not best gray coveragethe reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colour not as arrangedthe colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible shade of brown that looks hideous with my skintoneI requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
HorribleTheir customer color is not really custom made. I requested so many times that color choice I picked from given colors first time i placed order is not able to cover my grays. Even after I mentioned this to customer rep. they have not updated my color. Totally disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not enoughI love the packaging & color but I’d say my hair length is about 18” & there was not enough to get all of my ends. I’ve been dying my own hair at home for 6 years now so it’s not that I don’t know how to ration the product onto the hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible productsRun, terrible gray coverage...Even when they changed my color concotion it still had no gray coverage...hair ends up dry and damaged and oily at the roots. Do not order this crap 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour was offI was definitely not happy with my colour. It didn’t match my Colour at all making my hair look Orange. I am not satisfied that colour this experience and the price i paid. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waited 11days!I ordered my color 11 days ago and they said I can expect it in 5 working days. Still waiting. The only response from the helpline is they are sorry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ce n’est pas la bonne couleur...Coloration relativement simple à appliquer avec le bol et le pinceau. Attention toutefois à la forte odeur d’ammoniac qui peut déranger lors de l’application de la couleur. Après 3coloration esalon et des ajustements à chaque fois je n’ai toujours pas obtenu la couleur que je souhaitais, à savoir roux cuivré... lors de la dernière coloration mes racines non quasiment pas pris alors que les pointes sont rouges... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarine - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous allons vous contacter par email afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Poca cobertura de canasEn 2 semanas ya asoman las canas. Esto suele pasar con los tintes comer iales de supermercado, pero valen 5€. Este vale 20 y pasa lo mismo. Lo he utilizado 3 veces y no acabo contenta con el resultado. El color es bonito, pero poco duradero 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Ana: Gracias por escribirnos. Sentimos que la cobertura de canas no haya sido como esperabas. Revisaremos tu fórmula y te daremos una solución. Por favor revisa tus emails, te acabamos de escribir. |
Color is Ok but Terrible ExperienceAlso send them feedback in more details. The color is fine, the smell is awful, and the amount of hair that shed in the shower freaked me out on new levels. I already canceled my plan, will not use this again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOdelia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Disappointed....I sent in careful instructions and several photos of my hair to the colorist only to get a color that turned my hair bright red/orange after I specifically said that I did not want ANY red to my hair color. I was offered a new color free of charge but that color formula appears to be hardly changed and I will not put any more colors on my hair that will further turn it red. I am very disappointed as I had high hopes for this. I have done better with box color from the drugstore in the past. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJaclyn- We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Nothing spectacularThe hair coloring product is OK. I really don’t find it any better than a boxed hair color from a drug store that is less than half the price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Colorthe oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
What went wrong?The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Will not use again.I used my order during COVID. It did not cover my gray well and after a few days it was turning orange fast. I called and they said that you need to use it within 6 months (it was 8 months). And nothing more. No offer to help with my hair. No offer to discount a new order. I was not told nor saw an "expiration date" on the product. Will not use again. Glad my salon opened again. A drugstore product would have been better than this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UghI put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThis was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grays showing alreadyAfter the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with the color.Please cancel my order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy nowI received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBetty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyI requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair still has strong red toneMy roots still have a red tone to it, so the new adjusted colour was still wrong 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertencara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Service IsdueWhy does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBetsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something was offFirst off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Custom Color SetI’m very disappointed how my roots turned out. I’m not sure how can I fix my orange roots at this point. I went with eSalon by trying to save some money but I’m not impressed with the results! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarinela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It wasn’t what I wantedI hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Great idea in theory...I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |