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67.625 Kundenbewertungen |
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Close but no cigar...I'm still waiting for a response from my personal stylist from my recent color change request. I still can't see my next color purchase coming up in 5 days that I will be charged for... As far as my last color on July 5th, I asked for the red additive to be taken out and was told you guys didn't offer that. How is it fully costumizable color if I can't get a color taken out? I don't think what I am asking for is unacceptable or unachievable. I would like brilliant medium COPPER hair. My hair is very red with touches of copper. I have shown you guys pictures, asked for suggestions to get it close to the copper I am looking for... and have been pretty much told it can't happen. I have 15 years in this business, if my hair is red it needs GOLD to make it copper because red plus yellow equals orange. So copper or double copper with a splash of medium brown and NO RED additive would work. Heck... if you just take out the red from my color and add a GOLD additive to my color that might work. And as far as application, look guys... if I have previously blonde hair, my ends fade... sending me an ends refresher that's copper and red will give me two very different hair colors from root to tip. So what I did is applied my root color to my roots first...waited 15 minutes and then pulled through the ends. I then used your technique in the shower as suggested. Rinsed and shampooed my hair. Then I dried and applied the "ends refresher" as a balayage on my hair. This gave me my current results which I'm not mad about...it's just not copper enough. It's red and red fades to pink... which isn't what I want at all. So please...someone...give me copper hair. Thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorI always liked the color but it wasn't as easy to apply as I had hoped-for. That being said. I still used it. Now I have let my hair return to its natural color. It was different from what I expected but I like it. If I decide to color again I will lat you know! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Nice but I still ended up with color patchesI followed the instructions and somehow I still ended up with color hair patches. It’s also a little redder than expected. I was aiming for golden copper. I would say this is nice if you know how to color your hair at home from the get go. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebekah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorPerfect color! Love it! But to pricey for my budget at the moment … 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Terri - We're so happy to hear that you enjoyed your customized eSalon color. We just wanted to remind you that you save 20% when enrolled in our Color Plan and we offer several options to unlock free shipping. We truly value your feedback and look forward to hearing from you again in the future. |
BamboozledLove your product,but thought I would get two treatments in every order. I tried the 10.00 offer and was hooked by the luxurious hair color I was able to achieve. I told my friends. I just received my second order,only one treatment for 36.00. Not what I thought I signed up for. I'm going to have to make a decision. I feel bamboozled. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoann - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Love the color it's really pretty .It is a little darker then I usually get for my hair but it IDs a beautiful color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
CouleurTrès satisfaite mais moins cuivré et plus de blond clair dans la prochaine commande, merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Great ColorIt took m several attempts to hep eSalon get the RED that I wanted - and not I've got it!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPJ - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Hair color changePlease send the new color I requested with the 11/15/17 order date. I will call on Monday. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYvette - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
YOU WONT FIND THIS COLOUR ON THE HIGH STREETE HBecause is is as advertised, custom mixed ....... Chat with your colourist after trying out your colour. Too dark - lighten it please. Too light - darken it please. Would like a little more (or less) red, auburn, brown, golden infact he or she will take the time to chat and discuss other options. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Based on past purchases...loveStill waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Change of colorI would like to get lighter color, also in the tint rinse. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My coloristsI don’t like the color, it’s too dark. I need it a little lighter brown. Please help 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageBetter at covering grays but not 100% 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great kitI have went back to my old hair color for my roots (local shops) and the color just does not color my gray. This one does the job. If there is an issue, just message the colorists here and they take care to adjust your formula. Magic. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz - Thank you so much for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not the sameHaving used esalon for the last 7 years and been very pleased with the results ...it seems the formula may have changed. Reading other reviews with the same problem, I realised that it could explain why my hair, after colouring, has gone very dark...not what I expected as is the same colour Ive had for ages. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Help!I love the color but only 1 issue i had and I hope you can assist. When I washed it bleed ouy a lot of the color out plus I have blonde bangs and wash with super cold water but still made my blonde pinkish. Any advise? It also did the same to my gf hair that had blonde tips/ends. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy latelyI’ve been with eSalon for 3 years and it was great until this past 2 colors my hair turn out orange and it doesn’t cover my gray as much Hopefully it will change with the update they did in my color if it doesn’t help I will have to shop somewhere else 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGladys - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color perfectoEl color me encantó. Lástima que no me cubrió mucho las canas del crecimiento,(de la raíz) pero el color es perfecto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
What will it take, me quitting?I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply! 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt was a little bit on the blonde side. Needed more copper 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color! |
Lovely color butColor is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is a too dark, but I do like the product.How can I adjust my color? I would like more copper and less brown. This first time it was a little dark. I do like the product, and the way my hair feels after coloring. Any way to cut back on the packaging to be more eco friendly? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
New color!This is my first time using esalon and I love the color. It's exactly what I wanted! The only thing is it seems to wash out a little bit every time I wash my hair. Not sure why. Love the color though. Just wish it lasted longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Better coverageHowever, my greys/whites are tough. They will slightly color then after a few washes they are back to their own color. I would like to have more of a cinnamon tint/color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just a bit off...They did great by what they are able to do according to the business but it wasn't quite what I was expecting...they have EXCELLENT customer service skills and was blown away by that...would've gotten 10 stars if that could be possible and if they were able to achieve my ultimate goal with my hair color I want. They did great otherwise. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little too dark the color but it is good qualityGood quality color product but color is too dark for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too darkThere’s got to be an in between. I used light brown and it came out almost like a strawberry dark blonde. I used the medium brown and it came out dark brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Just okaySince my hair recently has a lot of grey in it, do not like the color combination 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Diane - We greatly appreciate your feedback! Upon reviewing your profile, we see that you're currently working with one of our Client Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice natural brownThis was the first time I did the permanent color, and was really nervous. The ends seem a bit lighter still, but overall, I really like the shade and how natural it looks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSummer- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Easy to useI loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colors are great, except it makes my scalp itch.I love the color but the only thing I don't like is that it makes my scalp itch. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Something’s differentAfter reading other reviews, I agree. Something is different, my color is not holding. I also noticed that the coloring does not have its full strength and when I rinse my Greys are lightly colored. I’ve been a customer for years and something is definitely different. Did you change the formulas? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium blonde shade is better for meI love the medium blond shade, however the gray coverage could be a little better. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharron - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Quality colorI like the color . I'm trying to stay away from brassiness because my hair pulls alot of red when dying. This is a great medium brown color with lots of demension. You can tell it's a quality product. The only complaint I have is it did not cover all my grays ..the baby gray's in front and some on top. I'm about 30@% gray; so I don't have alot. I may need to order again to redo it? I left it on for 47 minutes, I didn't want it to get super dark. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too blonde for meThis leaves my hair really soft and highlighted but I find it too blonde for my liking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorProduct quality was excellent but color was too dark after application. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need slightly darker shadeNeed slightly darker shade 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very HappyI wasn't sure if I'd be happy with my custom mix hair color but I followed the directions and it turned out exactly if not better than I expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Not very long lastingI colored my hair on May 9 and my grey is back already on 29 May! I only washed my hair twice. Please help 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great Products Great Customer ServiceAfter my first use, I wasn’t completely happy with the undertone of the color. One email to explain my dissatisfaction and it was immediately rectified in my next order. This color system is easy to use, and the results are fantastic! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Wicked awesomeCouldn't ask for a better feel when applying 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCrystal - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your coloring experience. We look forward to the next opportunity to delight you! |
Change in productI have been an e-salon customer since 2014 and I love my color. Unfortunately, I have to agree with other reviewers. The quality of the product seems to have gone down. The color is washing out too quickly. I used to have coverage for at least 2-3 months and now it is down to one month. E-salon please fix this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexis - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I love the colorI love the overall color it looks pretty but my sides where the gray and three days the gray come back 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Uneven coloringI’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Change in formula?Last couple of times I have noticed that coverage of my grey hair has not been as successful ie has lasted no more than a couple of weeks around the hairline and sideboards in particular. I wonder if there has been a change in your formula? I notice other clients have reported a similar experience recently. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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ColourNot sure why but last colour turned out pretty dark on ends with just the top showing the red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Happy but not estacticI love the color. Just what I was looking for. The only problem it still did not cover my grays great on my sides of my face.. I feel I will have to color again with 2 weeks because they will gray will be showing bad enough that I can’t pull my hair back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Better than ExpectedThis is my first time using this, and I had never dyed my hair before, so I was a bit apprehensive, especially having coily (4c) hair, but I took the jump because I didn't want to use box dye. My hair is a level 4 from what my stylist told me, and I dyed it red copper (medium brown 5.64), and it came out as expected, maybe just a tad darker. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color perfect, but fadesCustom color is a rich, dark brunette. Perfect at first, but after 3 weeks lightens up to a more red-orange. I do have an old perm, some gray which affects the color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awesome color match, but still have the greysThe matching of my color ( which wasn’t easy, I have at least 3 color tones to my hair) was absolutely on point! Unfortunately, it didn’t cover all of my grey hair. I even made a point to over saturate the greys that frame my face, but they are still very visible. Love the color that DID take though! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
color setI like the color so far but I may want to change the color in the future. I got my hair cut in order to change me and I may change to another color as another movement toward trying to move as a person to another level in my life. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarlene - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Doesn't cover th e little bit of gray hair I have😞I love the color it's amazing. How ever I have two problems it really doesn't cover my gray hairs for more then a week and it also drys my hair. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLady D - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color 7.40I I loved this red copper color it looked so good and covered all Grey's on me I would get it again. But they changed the color on me to this ugly intense red so I canceled my subscription 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHey Ameerah, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorColor was nice...ends faded quickly...would like to try Dark Brown Sugar Would it be any different from my last order..dark brown sugar sounded good..should I try it? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. We are excited to continue working with you! |
I like the color.I like the color, but my white hair is not been color enough 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lucy. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that one of our Color Experts has reached out to you via email to resolve your concern. Please let us know if there is anything else we can do to help! We truly appreciate your feedback! |
Great colorI love the color, but even following the directions step by step, it had problems covering all my gray hairs. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MariaThe first time I bought the color set it did cover my Gray hair. But the next time it change little bit but it didn’t cover a lot. & the next time it did the same it didn’t cover a lot of my Grays Hairs 😞 & do love it but this time it does covers my Grays I’m going to buy it one time let’s see what happens. Thank You 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Been using eSalon's formula for my red hair for years! 1st to get right color!Coppery red is hard even for salons - but it was no problem for eSalon! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jennie! Thank you so much for sharing your joy with us! We're super ecstatic to hear that you've been enjoying your customized formula. We truly value your feedback and look forward to hearing from you again in the future. |
GoodDid not color grey as much as I hoped. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Very niceWhat I asked for 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not exact colorThe product in general is amazing. The color was not exactly what I was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ExcelenteFeliz con el color pero preocupada porque mi cabello a perdido brillo y nunca me llegó la brocha para pintar el cabello y eso que soy pionera 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
Overall goodI love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFelicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AmazingI think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKoa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
CouleurCouleur qui tire sur le roux malgré quelques ajustements, pas mal de casse des cheveux 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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easy and professional lookingOnly complaint is plastic gloves are too small. Send some extra large. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Like the content but too orangeIt came a bit too orange. Took 4x washes to quiet the colour . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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It Looks Good on MeI like this color - it could be a bit brighter, more red less brown - but I do like it. Especially like it with the highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Darker shade betterI liked the shade but it seemed to fade quickly and greys showed quicker. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
colorMuch better grey coverage 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great productWorks good just need to find that perfect tint for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
GreatHowever I have very long hair and understood I was paying for 2 bottles at 32 dollars every time you charge me and some change. I have complained before that I don’t have enough product for all of my hair but still this keeps happening. Am I missing something? Is there a way I should be doing this that I missed? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
LovelyI do recommend to get yours. Only thing would recommend it is more sustainable packaging. Thanks :) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Perfect colorIt didn't cover all my greys but it was the best coverage I have found in the past year. The color was exactly right. My hair is thick and curly and for this next application I will try to apply in very thin hair sections. But my hair was very dry after application. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Darkest BrownColor is holding good, softer hair, only drawback was the grey creeped through to fast. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTaunya - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
No me dio el resultado que yo keriaNo m dio el resultado que yo keria 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
Pre color spray,I'm sure I'd have loved it, but the spray bottle wouldn't spray. I'll have to get a little spray bottle to put it in for next time. I'm changing my rating because they are sending me another bottle with my next order at no charge! I love when companies take care of their customers, it shows they really care about us. Thank you for doing this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Me gusto mucho!Le daría las 5 estrellas si me hubiera tapado mas las canas, también a los 10 días de la aplicación ya se veían otra vez 🥺 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrene- Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
Seems differentPro: Other than spending a fortune at a salon, eSalon color has by far been the best product I've used on my hair. Pro/Con: I love the try it on function for the Aura colors. It would be awesome to have that same function for the esalon coloring as well. Con: My grays don't seem to stay covered near as long anymore. Not sure if that's due to a change in their formula or a specific ingredient or what but I will give the pre color balancer a try when it is back in stocks, hopefully that helps. Con: I would Love to see esalon offer text messaging as an option for upcoming order reminders. It is so easy for me to miss the email and forget to change my order before it ships if needed. Overall, I think this is a wonderful company with evolving products, flexible delivery options & great customer service and I hope they continue to thrive and keep prices down for us. P.S. I would like to suggest we receive free shipping on all Autoship plan orders. TY 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrie - We truly appreciate your feedback and take every word to heart! We are also so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
colorIts darker than the medium blonde but I like it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lovely resultsNot quite as ashen as I wanted but that’s probably to do with my underlying colour. Notwithstanding, the results were very nice 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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You finally got the formula to cover gray heart.So, ALL my previous orders have never colored my gray roots strong enough. I have black hair and stark white/gray roots. Your previous formulas left my roots with a pink halo- kind of embarrassing really! On the last application received in February, it finally covered all my grays nice and dark. I have NEVER done anything differently prior to applying it. There are never products in my hair except for just shampooing (no conditioner) the day prior. So, something in your formula was done better. Please continue to send me that perfect formula, because I feel I wasted my money on all previous terrible pink halo looking orders. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Best hair color ever usedYes, going to the salon is great. But sometimes it just doesn’t fit into my budget or time. I came across an ad on social media and decided to give it a try. The ingredients to the hair care and color is what helped me make the decision - as we all know shopping online can be iffy. I’ve used this company for several months now and no plans to stop. I love the personalized box and I receive everything needed for my coloring job. They think of everything needed down to the sticker to hold up the instructions. I am able to send feedback to my stylist as well as make order changes easily. Everything is so simplified. My hair is healthier than ever and the color and shine are unmatched. Five stars just isn’t enough. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathryn - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love Love clottherI have VERY SHORT HAIR. ANY SMALLER BOTTELS 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I got the product !I got the beautiful product but, it’s not your fault, my stubborn grays are too stubborn. Don’t think I’ll find any hair color that works. However I loved the shampoo and conditioner. I will cancel the hair dye but continue the shampoo and conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSaundra - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Darker colorI loved the cor before but wasn't covering my gray hair. They changedd the forma and it seems darker than the loriginal light brown . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No cover gray gairI like the color but it doesn't cover my grey hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTizita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Mon avisJe suis très contente de ma couleur, le seul problème est l'emballage : c'est la deuxième fois que mon colis arrive ouvert. Ça serait bien de mettre au minimum un bout de scotch. Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I love this so far.I'll keep an eye on my roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValeisha - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Much betterLove the color and that it does not fade fast but immediately after dying my hair I still have quite a few grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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These people know what they're talking about!!I had bought a boxed color by a well known name from a well known store. What I didn't know was this brown color I liked so much had red in the formula! I have known all along that I cannot have any red in my color. My hair sucks it up and I get .... "fire roots"?, if that's the right term. I went online searching for an answer to how I get out of this mess. I didn't want to go to a salon, not knowing what they would charge, but knowing it wouldn't be cheap. That's when I found eSalon. The girl I spoke with spent time with me explaining exactly what happened and how it could be fixed. The color kit I got didn't cost extra. It was exactly what I pay now. There were no consulting fees or charges for the time on the phone, and we did spend time. She wanted to be sure I felt confident in doing the color and I could call any time. This company needs to be very successful so it is around a long, LONG time. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Kimberly! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Feel free to reach out at any time, we're always happy to help! |
Great color application. Not a bad odor. Easy applicationGreat except need better gray coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Mary! We truly appreciate your feedback. Upon reviewing your profile, we see that you've submitted a request for an adjustment and one of our Color Experts has started working on a new color for you! We're excited for you to try your new color. Please let us know if there is anything else we can do to help! |
Perfect Hair ColourThe first colour I ordered was too light. I took a photo of my hair and regrowth and then asked for a better match. The colorest got it 100% spot on I love it. Matched better than my regular hairdresser. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTamara - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to blending your next color soon! |
Pour cheveux blondsJ'aimerais savoir pourquoi vous n'avez pas la couleur pour les cheveux blonds. La poudre cache-t-elle les repousses de cheveux blancs? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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El tinteEl color no fue lo que yo esperaba el tinte no cubrió bien mis canas ni tampoco el color no salió y gual al tono que yo tenía en mi cabello mi cabello era más claro y este tono que me mandaron es más oscuro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
Gray hairsEasy to use, but after 3 washings grays at my temples are showing, next time I will let them process longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Excellent coverage and colorI was using Madison reed for a while but, the color faded way to fast .it was pretty frustrating. I am very pleased which esalon, and will continue using it. The staff are helpful and very knowledgeable. Thanks guys for doing such a great job!!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Anita, thank you so much! This kind of feedback is very rewarding! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
ParfaitCouleur juste ajustée car pas assez cendré. Mais cela n’habite pas les cheveux et couvre parfaitement les cheveux blanc 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Nice colour, didn't damage hair, lasts a long timeThe colour came out really multidimensional and nice. A bit too much packaging though. I don't really care about "unboxing" my hair dye. Also, I wish I could order 1 bottle at a time, not 2. One was enough to do my whole head so basically every shipment lasts 3+ months and each bottle works out to be the same price as drugstore brands. Customer service good. Would recommend for beginners. Didn't horrify my hair stylist when I went back to her. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |