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67.642 Kundenbewertungen |
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Color too dark!Between my last set and this one, I requested that the color make up be changed. I received an email stating that the next one would be the new percentages. Unfortunately, I did not realize that this most recent set was still the old combo. I am disappointed in the color, but I still like the basic product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergic reactionI will stop using this as it caused me to have a severe allergic reaction. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeera- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Medium brown came out really darkWas so excited to try this colour I was so careful to ensure to select the correct colour. My hair already was a medium brown with copper in it and I wanted an all over brown just. This colour came out almost black. Now I'm washing constantly trying to get it to fade with no luck so far. Other than that my hair is shiny and feels soft but colour is awful 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnthea C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Better luck next time?I'm hopeful my next color experience will be better. Finding ways to achieve what my stylist does in the salon isn't easy. I have stubborn grey roots that refuse to blend. Im usually left with pink roots which i absolutely hate. Hopeful e salon can help me achieve the look I'm going for next time. Im willing to try another shipment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Service is great, came right away, it’s just won’t work in my hair.Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRadylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Got me started on quality hair dyes at homeThis was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The worstColor was brassy and ugly. Hated it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark Blonde- First OrderMy order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t cover greysI have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
after three days it all fell apartI had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Horrible change in the productHi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. |
Color bottle only had about half a teaspoon of color in it.What a disappointment, I open my package today to have color for the hair salon and that's all the color I had. That's why the low rating. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDorothy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colorI bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Personalized productI like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
colordoes not color evenly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's alright!After a week of coloring the cover starts to fade away especially gray area. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKhamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ajuste de color!Me gusto el ajuste de color, aunque no estoy satisfecha con el tono totalmente porque mis raíces han tomado un tono entre naranja y rojo. Para el proximo pedido, por favor enviarme Dark brown solo para las raíces. No quiero aplicar color de medios a puntas en este tiempo! Thx 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Dee Nash: muchas gracias por tus comentarios. Con gusto revisaremos tu fórmula y ajustaremos el color según tus necesidades. Revisa, tus emails, te acabamos de escribir. |
Fall outMy hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Quality is goneI loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse. I was willing to go with gloves that were terrible but the product change you made on the color is the last straw. The product would not come out of the bottle and I had to shake it out in my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a successColor itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThe color did not cover the grey the way I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do a thing to my hair.I did everything according to the directions and it gave me no change at all it's like I wasted my time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never deliveredI can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada, Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue. This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't tell a differenceI was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Please stop my subscription. PleaseI being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMatiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
For one year it was great, then for the last two orders not so muchIn the beginning it was great. A year later, two orders with problems and no offer to fix the issue. Too much competition not to go elsewhere. Sorry eSalon, but I had to go elsewhere, you basically pushed me out the door. A free color would have gone a long way to correct my issue, but you only offered when I left. Time for new things. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthialynn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TratamientoTenia varias canas y no me funcionó 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
DARKI was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray hair at templesI leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Trop chimiqueJe sis sortie plusieurs fois de la salle de bain pour respirer tant l'odeur d’ammoniaque était puissante, et j'ai perdu des cheveux. La coloration n'a pas tenue pour autant sur mes cheveux, en plus de ça ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVirginie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vont ont déçu. Nous allons revenir par email afin de discuter des résultats qui ne vous ont pas satisfaite et des ajustements à effectuer. Veuillez vérifier votre boîte mail pour plus d'information. |
Too much brassinessThe colorists worked with me on 4 different formulations but I could not get to a color I liked. The grey coverage was the same as I got with grocery store hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarla- We truly apologize that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too darki was looking for a lighter color for my hair. i have very few highlights left in my hair but need it lighter 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible, fo not recommendDried my hair out. Made my hair feelike straw. Hair still felt like straw even after deep conditioning. Color didn't even last 10 days. My un h of grey out growth looked like I never even applied color. My siser owns her own salon and she has taught me hiw to apply color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaroline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
El colorEl color es excelente perfecto cubre sexcelente pero debiera contener menos amonia ya que esto hace que se reseque el pelo. Es lo único que no me gusta del producto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoselin- Nunca nos gusta escuchar que nuestros clientes no estén contentos con sus resultados, ¡por eso tenemos una Garantía de Felicidad del Color! Nos hemos comunicado con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde desea estar. Gracias de nuevo por contactarnos y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color. |
Love the colorI love the color but I did not feel that it had as good of gray coverage as previous orders 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover gray wellFirst time using this product. I was very meticulous in following the instruction as my gray overgrowth is driving me crazy. For some unknown readin my left side gray was not covered well! So disappointing! I wanted to make sure it got civered that i did not even use the color guard sent. Tge hair bt my ear is just as if i hadn't used anything. I'll give it one more chance, if it happens again next time, I'm done!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHilda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Red rootsMy hair color is reddish and brassy and it has ruined my previous blonde color, the roots are so reddish and I’m so unhappy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHannah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's OkayI tried the dye twice, it fades quite quickly and the colour didn't take as well as i would have liked. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHarriet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI am very disappointed.. in the color, didn't cover some of the grays.. don't think I will order again.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValynda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Really subtle red color compared to what I had selectedThe red in this shade is a hint at best. It's much darker and more brown than what I have picked. I'm pretty disappointed with it as it's not very exciting. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not great for covering graysI am so disappointed! I followed all the steps in ordering and directions in coloring to a T, but unfortunately my greys aren’t covered and the color didn’t adhere to my hair well AT ALL. It literally didn’t match any of my original hair or old color so it just added a new color to the mix. I don’t want a redo. I wouldn’t trust to put this on my hair again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I think I’m done trying this productThis is my third time trying this product my hair is so bad now worst then when I’ve use box drugstore dye my hair is Burned really weird used to red Stream static and frizz i’ve never experienced this in my life it’s for sure this product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAntonella- We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and add some moisture back to your hair! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
No quede conformeLa idea era tener un color rojo era lo que puse cubrir mis canas pero no ocurrió así me quedo el pelo oscuro y mis canas no fueron cubiertas. No volveré a comprar 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Yanela: Gracias por escribirnos. Sentimos escuchar que el color no ha resultado como tú esperabas. Nos encantará revisar lo ocurrido, para poder darte una solución. Te acabamos de enviar un email. |
Hair fell out in clumps!I am so unhappy with this product! It was my first time and my hair is falling out in clumps. I followed the instructions exactly. So upset!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarla- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
DisappointedFelt too strong on chemicals and not enough grey coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJasmine K. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, did not cover to the extent you needed it to. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorMy color was supposed to be a correction to more of a blonde color and it became a dark brown it seems like I'm not getting to the blonde color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRickie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No change despite wanting to go visibility lighterI selected a colour that was several shades lighter than my hair. The colourist called me and said the shade I picked was too light and she will mix me a golden brown shade. My off black hair isn’t a lighter golden brown at all. In fact, it actually looks slightly darker which is soooo disappointing. I feel like I’ve put chemicals on my hair for nothing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenToni G. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I can't get past the strong odorI'm 52 and have been coloring my hair for many years. This is the first time since the 80s that I used a product with such overwhelming fumes. I felt nauseous after coloring my hair even though I have large well-ventilated bathroom. I'm giving this review 2 stars because I like how the color turned out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Awful experience!I'll admit up front that I have absolutely no talent for coloring hair and haven't done it myself in over 25 yrs. Prior to that I used to use a box dye from the drugstore. It wasn't great, but it never turned out as awful as the eSalon color did. I specifically requested an ash color with NO warm tones. What I ended up with was a horrible red-brown that turned an equally ugly lighter orange color as I washed it daily over the next 2 weeks. At that point I gave up and made an appt with my hairstylist. It took 5 hours for her to get *most* of the red/orange tones out. She's been doing my hair for almost 15 yrs and knows that I always want my hair to be very ashy/cool, regardless of whether I'm blonde or brunette. I won't make the mistake again of trying to do my own color (I blame it on 2020)! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for giving us a try! |
Colour fading after a few weeks!Definitely a better match for my hair. But colour fading after a couple of weeks. Roots visible already. Not happy with this product. Disappointed as leaves hair in good condition 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMoira D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color againMy hair feels healthy and has shine! But once again they got the color wrong. I wanted medium brown, specified not golden and went from a natural, ashy light brown to COPPPER!!!! They sent another set in an effort to correct it. Started off great! Still had red tones but definitely more brown. It's been a few weeks now and I'm slowly going back to this awful copper they turned it. Super disappointed in that and that the color fades so quickly. Definitely do not recommend for gray hairs. I only have 5 or so you can see, but they didn't turn. Only reason it gets 2 stars is because it didn't damage my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorrina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
awfulturned my roots ginger and darkened all of my hair even when i followed the instructions clearly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help. |
Doesn’t cover grays wellI paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Trop cherLoin du prix de l'abonnement !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandrine - Merci d'avoir partage vos avis avec nous. Nous nous excusons pour la confusion avec nos prix, nous vous avons envoyé un email avec toute information ! Nous restons à votre écoute. |
Color barely changedI have the darkest brown hair and wanted to make my hair color lighter to the medium brown. Unfortunately, after the following the instructions exactly as is, my hair color barely changed. It is only very slightly lighter than my original color and you can only see it in the light. People don't even know I dyed my hair. I am quite disappointed with the color result. The texture of my hair feels good though but this did cause me to get dandruff which I haven't had in many years. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt come out as expectedIt didnt cover my greys, even I had it on for more than the alloted time 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCeleste- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Medium blonde blendColor is good coverage and easy to use. Unfortunately, still a red tone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
boxed dye redI am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not wild about itIt smelled like the store bought hair color. My hair was dry like when I color it with the store bought color. The color itself was very dark and dull. Not really impressed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
BlahThis color is a dull mousy brown with a terrible golden/brassy undertone. I thought I had canceled all future orders, until they took the money out of my account this morning. For the LOVE OF GOD, please do not send me that awful color again! I wanted a deep rich color, not this orangey brownish color. I hate the color but gave a couple stars for the great packaging. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFlorence- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Never received product but was chargedNo product received 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
RED TINT-NOT DARK ENOUGHMy hair pulled a red tint and was not dark enough, I appreciated the two bottles. But it took awhile to come in and get everything set up 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMontana- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worked to blend growthUsed to blend my low lights and dark roots. Worked well but the colour was more of an orange/brown then the dark blond that I ordered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never Received ProductNever received my product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenViola- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
wish it had more gold tones instead of redtoo much red in the color. wish it had more golden tones 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEllyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I'd rather go to the salon!I ordered a dark copper color to cover my grey, my highlights and be somewhat of a decent match to same level of darkness as my natural hair color. My order was changed because the personal colorist thought it would be too dark for me. They sent me the light copper which, unfortunately, did not cover my highlights and is far more brown than my natural color. The smell was absolutely noxious, very nearly made me pass out and irritated my eyes and sinuses. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMillie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
New Manufacturer of E-salon color is Horrible!.Unfortunately the new manufacturing process of Esalon color is no longer the same, my October 2020 order for Demi-Permanent color was not the same color, nor smell (much stronger chemical), texture very different (thicker so thick it barely covered my roots for touch up correctly on my longer hair), product changed my color and it had more chemicals in it which does not do well on fine hair and it dried my hair follicle so bad it was frizzy/nappy. My mom is a retired cosmetologist and still knows about the beauty industry and she noticed it right away when she was applying to my hair. It was so dry n frizzy we did a deep moisturizing treatment 3 days after color to calm the hair follicle. I don't know why they decided to change manufacture but its horrible and the company needs to go back to the orginal manufacturer because this is a wonderful company n concept! This is still a fantastic company to deal with but I had some issues with orders since October 2019 but they corrected professionally :-) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGinna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
prefer natural dyedidn't realize it was a subscription....canceled 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No gray coverageWasted an hour and a half of my day.. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Washed out very quickThe colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My haircolorLast shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
New colorWas expecting more redish color. Brown mahogany. Sounded reddish brown to me. Absolutely no red to my color and although it did cover my grey in my main area... it didnt cover the grey on my temples. Very disappointed:( 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked color but didn’t cover silversI must have stubborn silver hair because they didn’t take color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedThe color I received the last 3 times, despite my requests to adjust to a more blonde instead of red, was awful. I am canceling due to being dissatisfied with the results. Good luck to all who take a chance and hope to get your desired color! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange Streaky Hair !!I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too?? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hot rootsNot sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApril- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I was expectingI wanted more violet & didn't happen. So stopping future order. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBelinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorDon't like color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMadeline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Strong chemical smell and not enough coverageI normally use another company but thought I’d try e-salon. My initial thought was great shipping Speed and good value. overall I am not satisfied with product. I had to run the fan in my bathroom and have the window open (freeze along the way since it’s winter and cold). I almost couldn’t finish applying color because my eyes burned sooo bad! The fumes were horrible and you would have thought I was applying it to my eyes! After all that, my color didn’t even match even though all I wanted was a dark brown. It’s more of a reddish brown so 1. You can see difference in roots and my normal color. 2. It did not cover my gray roots like other product have. 3. It burned my scalp so bad I have red spots everywhere which are now itchy so I am a hot mess. I would not recommend e-salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLesly- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not what I expectedI am very disappointed in my color. I ordered a dark "blonde" and what I got was an Auburn brown. When I colored my hair I wanted to cry from the results. There is nothing blonde about my results. I am really not happy with my first experience. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Trop foncéBonjour, Le résultat ne correspond pas du à mes attentes. Je suis très déçue. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCamille B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Dangerous!Do not use this if you have even mild sensitivities to ammonia. I've used many ammonia color products but this about knocked me out from the smell. About 6 hours after I colored my hair (and washed it out) my scalp was ON FIRE! I'm lucky I still have hair. The two-bottle system DID NOT work for me. I now have two tones of hair. Top and bottom. Nice. Cancelling my subscription. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My roots were copperI followed the instruction I was not happy with the color and the roots were way to light 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Photo is deceivingWith all the questions answered correctly, the exact color didn’t reflect on my hair unfortunately. I could’ve got the same results with box dye and saved some money. The final result was nice and was a very slight change, but I was expecting better and lighter results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTGG6- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I don’t recommendThis was way too complicated a process that took more than double the time of my regular hair color routine, and my roots and ends came out different colors! The kit should include at least two more sets of gloves for how often you have to stop, set a timer, and then keep going. Very disappointed. Going back to my tried and true brand. The only reason I am not giving just one star is the color on my ends is nice and my hair is soft. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Permanent color fades so fastI’m so unhappy. Within a few washes the color almost completely faded back to my original color - I was told the color was permanent. Not great quality even though the experience and idea is fun. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlyssa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
HorribleStill tack my many. And the colour is horrible 😢 😫 😕 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMadalina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I look like a clown.Hair is bright orange. Followed the directions, been dying my hair at home for years, this is horrible and I can't even look at the color swatches on the site! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTherese - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still grayUpdate: I am now leaving it on for much longer and it is working better. It still doesn't cover as great as I would like, but it doesn't wash out as fast as store brands. Previous:After coloring, some of my roots are still gray. The color was left on for at least 35 min. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Nice colourNice but not the colour I wanted. Needs to be more vibrant. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth it.My sister is a cosmetologist and I had her apply the color to my hair.. there is no purple tint, the brown doesn't match. And the gray strands are coming through already. I do not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Souhait de changer de couleurJe n'ai pas aimé la couleur et désirerais en changer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous ! Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
color isn't rightThe hair color is darker than I expected. I thought the color would slowly adjust to what I want () after wash, but I've been waiting for 2 weeks and it's still too dark... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApril- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not "Custom Made"I wasn't happy at all with my recent hair color that i received. It was not the shade that I ordered and now I have red hair. I had originally ordered the light brown hair color which is also close to my natural hair color. I received the blonde color which defeated the purpose of why I was dying my hair since I was wanting to get rid of the blonde or at least cover it up. I don't understand the reasoning behind changing my chosen shade when it wasn't several shades away from where I was currently. I now have red hair which I really don't think would have been the end result if I had just received what I ordered in the first place. It also seemed like I had specified that i had gray in my hair which I have none and i specified that I did not have any as well. The hair color choice has no reasoning behind it and I definitely don't feel that it was anything close to "custom made" for me even though I answered all the questions correctly and truthfully. I would have had better luck if someone had reached in a bag and just gave me an unmarked bottle of hair color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't enjoy itI found very little to no change in the colour my hair was already and I found my hair was very dry afterwards and tangles very easily 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color dyeI thought the color would be like when I went to the salon. It dries out my hair pretty bad and my roots are always lighter even though I leave it in 10 minutes longer than required 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGinger- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted to love itUsed it for the first time and I’m not impressed. It blended ok with my old color, but the color lacked depth and didn’t cover my grays particularly well. I have been using Madison Reed and was hoping to like eSalon because of the additional color choices. I’m giving it 1 more try in hopes an adjusted formula will be more to my liking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of time and money- not right colorI did color exactly how directions said. My hair barely looks different..it barely even lightened it except on top and it is just a little bit lighter shade of copper—not barely noticeable and definitely NOT dark blonde!!! If anything it took what blonde natural highlights I had out of my hair... I am not happy at all! I thought this was salon grade hair dye..I’ve had better results with over the counter products, I ONLY tried this product now because I want to go blonde and with my natural color I can’t use store dye and I can’t afford to get it done at the salon so I thought this might work for me but I was very disappointed 😞 Now I guess I’m stuck with what I have because I don’t have the money to pay to get it the way I wanted it to start with. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No quiero mas pedidosPor favor no quiero seguir recibiendo este producto necesito saber cómo desactivar esta cuenta ya no quiero que me manden nada más por favor 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha- Lamentamos saber que deseas cancelar. Esta atenta a un correo electrónico con más detalles sobre tu solicitud de cancelacion. |