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Color Set
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67.686 Verifizierte Kundenbewertungen |
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BluishBluish tinge when finished I washed hair three times 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Nancy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverageNice product, easy to use and initial result was great, but 2 weeks on and my greys are already showing! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Karen! We are so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Doesn't dye my hair at all.I ordered my first custom color set, and it didn't dye my hair at all. The color had too much brown in it and I wanted more purple in it. I contacted customer service and they gave me my second color set for free. I told them to make the dye stronger and add more purple to it. They didn't listen to me, and the hair dye came with even more brown and less purple pigment. This time, it slightly made my hair darker brown, but the dye didn't last long in my hair. This was a disappointing experience for me. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DégoûtéBeaucoup trop foncé par rapport à ma demande et en plus mes cheveux blancs ne sont pas du tout couverts je suis dégoûté j’espère que ça éclaircira rapidement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Pas la nuance demandéeLa couleur livrée n'est pas du tout celle commandée. Beaucoup trop rouge, cela va être une cata à rattraper. Dommage pour mes 30ans à la fin du mois... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarine B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit trop rouge. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
There is no where to cancelI've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Tiffany, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulFirst time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Karin, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
There was not enough application to cover my hairMy hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OmgYou guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nothing like the colour I wanted.I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lucy! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |