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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BuenoMe gustó el resultado, pero no fue el color que esperaba, solo que doy crédito a que mi cabello quedó con brillo y movilidad nada de resequedad. No logré el color deseado pero me gustó la formula. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Karla: Sentimos que el color no haya sido el esperado. Por favor. revisa tus emails, te acabamos de escribir. |
DéçueBonjour, J’ai demandé à obtenir un chocolat et j’ai obtenu un noir profond. Je suis extrêmement déçue du résultat. Comment puis je rattraper ma couleur svp. Cordialement Mme safraou Houda 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHouda S. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Color is too light..I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent… 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The colour didn’t cover greyThe colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further. |
Not the color I wantedI really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wrong colourI love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further. |