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Color Set
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67.669 Verifizierte Kundenbewertungen |
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TerribleMy hair was supposed to be a dark purple; it's red. This is my second tempt at achieving the color I requested and it was an epic fail. I've sent an email about a refund, it had gone unanswered. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
ColorLlego mi color y ya me lo aplique. Y quedo muy negro no era lo que yo esperaba 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, María: Sentimos que su color haya resultado más oscuro de lo que esperabas. Por favor, revisa tus emails, te acabamos de escribir con la solución. |
Made hair darkerThe color was supposed to make my hair lighter but it made it darker. I'll stick to the store brands if I'm not getting done professionally. Now I have to pay hundreds of dollars to fix my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
EnvioNo he recibido mi último pedido y solicito se me haga un reembolso del mismo cuanto antes 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Alejandra: Sentimos que no hayas recibido tu último pedido. Por favor, revisa tus emails, te acabamos de escribir para darte una solución. |
1st time using - LOVE the hair color and rinse....grays...not so much.Got some beautiful color for most of my hair. The gray roots didn't seem to get covered and I left it on longer than indicated. So ordered root powder but really would like to have the permanent color work for the whole head of hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Itchiness and dried scalpsEven though the color wasn’t the one I ordered it wasn’t bad at all. My hair is shiny but my scalp started to itch…everywhere! The hair color when I was applying smelling so strong. Whatever concoction they’re using they need to adjust. Is there anything I can put in my scalp to stop itching 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZayda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Adjust colorNo more color needed !! Delete my plan!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Still too orangeThe color is still too orange, even after I requested less of the gold more ash. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BAD AMONIAC SMELLI did not even put in on my hair, the amoniac smell was just too strong!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyne M. - Thank you for taking the time to share your feedback with. We are so sorry for the discomfort during your hair colour application. Some of our formulas contain ammonia and has a strong smell. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
wouldn’t recommendI had seen so many mixed reviews on this but thought I’d give it a go anyway. The colour hasn’t took at all on my hair and I’m still left with the same colour hair as I started. Wouldn’t recommend! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sian! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |