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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Orange - my hair ended up orangeMy color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenB.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover gray enoughI wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No pinto mi cabelloLamentablemente no puedo dar una buena referencia porque no pinto del todo. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Catherine! Gracias por tus comentarios, si necesitas ayuda con algo, no dudes en escribirnos de nuevo. |
Not what I wantI want my gray covered better and my color lighter 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Never received my orderI'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not very pleasedI finally tried my custom care color. I was not pleased. It was very messy to apply. Mixture was very thin and watery. When rinsing off the color it took forever for it to run clear The color was just ok. The hair is softer but it did not have a sheen I won't be ordering it again I also would have liked including a cap with the kit to use while waiting after application of color. FYI I did follow the directions. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposed to be med blondeIt’s too red Iam not happy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
NeverWithin a month my hair color was reddish brown not a good color on me. Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says. In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back. This happened on three separate occasions. BTW the store is the one in Eastchester NY 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback. |
No ha cubierto mis canasNo ha cubierto mis canas y esto para mi es fundamental 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Lina: Sentimos que el color no te haya cubierto las canas. Por favor revisa tus emails, te acabamos de escribir para ofrecerte una solución. |
Love the color but..I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |