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Color Set
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67.669 Verifizierte Kundenbewertungen |
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The product just does not cover the grays.I'm very disappointed with the product since the whole purpose with coloring my hair was to cover the grays and your product does not do that! The color holds on that portion of my hair that is not gray and I actually like the color that is produced but if the product will not color my gray hair there is no point in using it. Even over the counter coloring products last at least to the first shampoo before it washes out but your product makes no effort to color the grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My Grey's were not covered at allI thought this would be great for me and I'm so upset. My Grey's aren't even colired 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far too bright and not for my skin toneThis was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Doesn’t cover graysThe color is beautiful, where it dyed. But none of my roots covered at all. Very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was not Strawberry enoughI really liked the color of the roots but the ends I feel like didn't take the red at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Sensitive hairI tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TinteMe lleve una gran decepción espere tanto el momento para que llegara mi pedido aplicarme el tinte y no me agarro nada el color literal es cómo aplicar un shampoo y ya fue todo estoy muy molesta por que quería mi pelo negro azulado para un evento y fue mi gran decepción no recomiendo para nada estos productos no sirven son una porquería 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Rosalía: Sentimos que tu tinte no haya resultado como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
Didn’t likeI am very disappointed in the product and will be canceling my subscription 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not AshI got my color but I don't see any Ash in the color at all. Not happy 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorThe color that I ordered was dark brown (ASH). There is no reason it should have been orange. The rest of my hair is dark enough that it’s not too terrible but my roots are orange. I get ash because I don’t want the red or orange. The kit that came with it was awesome and made coloring my hair an easy process. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback. |