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Color Set
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67.669 Verifizierte Kundenbewertungen |
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Terrible!Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Ojo!!Pedí un color rubio oscuro, esa es mi base natural. Tenía unas mechas rubias hechas. Pues bien, las raíces me quedaron naranjas. Lo comenté con la colorista que te asignan pero nada contestó al respecto. No todo es malo, se ve que el producto es bueno, pero el color que quedó no me gustó nada. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Rebeca: Sentimos mucho que te quedasen las raíces anaranjadas. Revisaremos tu caso al detalle, y de daremos una solución. |
Go someplace elseThe color was not what I discussed w/ the “specialist”. Guess what? There is no specialist helping you w/ your color. The color didn’t cover evenly, nor was it the right color! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Completely wrongI was looking for a change but ended up with root touch up color. I don't remember ever saying I needed a root touch up, nor have any idea how my custom color became a root touch up kit. I'm super disappointed. I was so excited to try this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color but does not cover greysThe color is nice, but it does not cover my gray hairs. I’ll leave the color on longer at the bottom and follow directions but it still does not provide coverage. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRashawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not work on gray hairDid not work on my gray hair. It is very messy products. Save your money and go to the real salon. I followed the instructions to the T and still have my gray after the first wash. They did not indicate that this is a reoccurring plan and started to send out another box to me. Luckily I was able to stop it. One star for easy to cancel the reoccurring order. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It’s ok but notIt’s definitely not covering my greys 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrista - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
TrashTrash color doesn't work on African hair textures, neither did it last.Company keeps trying to charge my debit card when I've only ordered once.Fake fake fqke 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDecole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. Also, we’re so sorry to hear that you were disappointed by the results of your color application. We have reached out to you via email to discuss these matters further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great products but color sucksThe image of the hair color that was being sent to me was dark... i got the exact same color of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKeely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
EXPLODED all over my white bathroom.I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter. |