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Color Set
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67.658 Verifizierte Kundenbewertungen |
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Cute packageDid not cover gray well, washed out within a week. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Susette, we are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greyThis is my second time ordering. I am completely disappointed. It didn’t cover my grey at all. It also left my roots a lighter color than the rest of my hair. Which I find hard to do when I have dark brown hair. I would like my money back. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Moyennement satisfaitePlutôt compliqué avec tout ces noms en anglais pour quelqu’un qui n’en comprend pas un mot … et le final est plus foncer que ce que j’espérais … 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa A. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous ayez rencontrée des difficultés avec nos produits. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
En espera de mi productoEn realidad no he podido comprobar la calidad del producto porque mi primer pedido que fue realizado el 5 de febrero aún no ha llegado a mis manos 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenArletis - Lamentamos sinceramente que su pedido no haya llegado. Nos comunicamos con usted por correo electrónico para ver qué podemos hacer para remediar esta situación. Valoramos a cada cliente y esperamos entregarle su pedido pronto. Esté atento a su correo electrónico para obtener más detalles. |
Customer since 2011I have to agree with the other people finding the hair color is not working like it used to. I had always followed the directions and was happy with the results until about six months ago when I noticed that my hair was still a little grey afterward. I had a hairdresser suggest Nutrisse. At $7.99, I think I'll give it a try. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCymantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t color my graysI followed instructions and it didn’t cover my grays At all . And it was alittle messier then my other dies I used plus it didn’t do much to my hair at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not value for moneyNot enough to cover, have been used to receiving double the amount of dye so was very disappointed, tone was much browner rather than red. For the price I feel like I got little for the cost. I won’t be re ordering. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
Broken, dry hairI'm really upset with the damage this product has caused my hair. I have only used professional dye in my hair prior to this and have never had an issue like this, ever! I have broken hairs on both sides of my face, which normally are longer than my chin. About a day after dying my hair with this product, I noticed my long bangs were shorter, standing up and looked as if they had broken off. This is absolutely mortifying! I'm not comfortable using this product moving forward and will be canceling my subscription. It will take months to grow my hair back, not to mention deep conditioning the broken damage. I could cry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t change my hair color at allI am not satisfied with this product. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I ordered (Update)I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done. So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |