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Color Set
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67.642 Verifizierte Kundenbewertungen |
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Color is too darkI normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color DifferenceFor some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't grab...I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover my graysI loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Won’t cover my graysI’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Two different colours on my hairI bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
way too darkFrom the first color I tried. I have asked that a little more gold be placed in. This last color was so far from what I wanted that I am seriously going to cancel my subscription. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLilli- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
haircolor in generaldid not cover grey-made hair look brassey-not happy at all! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. |
Horribly disappointedThey basically sent me a much less flattering version of the shade I already have. I said I wanted to go lighter, to my younger shade of blonde or even a light auburn. Instead, I got a dull, plain, ugly blonde that stripped the natural highlights and shine I at least had before starting. Hard no. 0/10 Do not recommend at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The formula has oviously changedI have used and loved this product for the last 7 months. Suddenly though it has changed, my last couple of shipments the product is definitely not the same, it is no different than a box brand. The ammonia is much much stronger and burns my scalp, the color does not last and feels gummy on my scalp even after washed. So sad about this but I'll now have to cancel my membership, what a dissapointment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |