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Color Set
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67.625 Verifizierte Kundenbewertungen |
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Much more red than requestedI wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
formula was off! + didn't cover my gray hair new growthformula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair hard and brittleThe first bottle I ordered was great, however the second and third not so much. My hair felt very dry and brittle after and My grays also came back after 2 washes. I had better results with the drug store box. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFariel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mécontente !Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡 Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!! Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIsabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage ! |
fried my hair, never again !!!!I will never use this produce again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty disappointedWhen I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI didn’t like it .. going back to the other color I did with esalon ... which is great !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was sent two identical color boxes...I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageI still found gray's around my face even after saturating. It's almost two weeks and is fading quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNoemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I wantedI specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |