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Color Set
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67.625 Verifizierte Kundenbewertungen |
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Wrong color!!!So I was so excited to finally have hair color specific for me. Unfortunately that thought bombed!! My hair color is no where near the light blonde I ordered, plus there's alot of red, in my notes to my stylist I informed them I pull red tones therefore color has to contain Ash, normally I simply highlight ugh I'm so frustrated right now!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Directions were not right for meI just finished coloring my hair with my first e salon kit. The directions said for me to color my roots first and let it sit for 15 minutes and then color the ends and let them sit for 10. I did not even let the color sit on my roots for the full 15 minutes and they came out WAY darker than the rest of my hair. Also, I do not think 10 minutes is enough for the ends because I still have some brassiness. I do love the color that my roots came out to be, just wish it was like that all over. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ash blonde pulled reddish colorI guess I will learn to tolerate my grey hair. I tried using medium ash blonde, similar to what my stylist uses and it came out gold to reddish. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFelicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No resultI dyed my hair just the root of my hair took the color and the end of my hair didn’t take the color and also the gray hair didn’t take the color and I’m very upset :((((because I was very excited to try this brand. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was completely different than my orderI ordered medium blond and my hair after application is medium red/brown!! It’s not even close to what I selected. My husband didn’t even recognize me - he said I look like I’m wearing a wig. So disappointed. I had tried Nice & Easy before eSalon and it turned out fantastic. I had ordered eSalon to get better quality product and minimize damage to hair. I‘m going back to salon to get it fixed ASAP 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color set reviewI used my custom color set yesterday, may 23rd. It was supposed to be a coppery golden brown . It came out extremely dark! I’m not happy at all! I followed the instructions exactly. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
NopeDidn't turn out at all how i asked or thought?? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not for meI did not like the color and the dye made my hair too straight. Please cancel. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom color setI’m not sure why this is top rated. This does not cover my grays and only lasts for 2 weeks. I asked my “personal colorist” if I should make a change and got no answer, however you do charge my credit card quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Grey coverage not as good as hoped forI was thrilled to get my eSalon order. Having gone to salons for over 20 years and spending literally thousands of dollars, I couldn’t wait to start. I knew how to color my own hair, but also watched and read all the materials to ensure the best results. Unfortunately my greys are color resistant, so the color did not penetrate well and faded quickly, even using high quality shampoo for color treated hair. I will try another round and will to see if my stylist has been able to adjust to make a difference. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |