|
Color Set
|
67.625 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Color diferenteEl color obtenido fue totalmente diferente al esperado, apenas tenía tonalidad cobriza y era mucho más oscuro y castaño de lo que esperaba 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMar - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
Scalp burnsI've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not the right colorWas expecting more copper 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn't cover gray hairI wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenTara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely the wrong colourMy ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, horrible productI gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenBonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenDeborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
HorribleTerrible. One color for my roots and another for my ends. My hair looks horrible. Never again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenApril- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I need a refund ASAPThis color should not have been sent to me. Please refund. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey wellThe color was rich with the hair it did color It did not cover my grey like it should have I’m going to try it again because I did reach out to them to let know and if we could change something I do love the color and the look it’s so so pretty 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenRhonda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |