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Color Set
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67.625 Verifizierte Kundenbewertungen |
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Hair Root Coverage nice but didn't lastThe product was easy to use and the root color was a good match. Unfortunately the coverage was just ok and didn't last two weeks. I feel I wasted my money. I tried calling and left messages and no one got back to me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Particulièrement mécontente 👺J'ai été prélevée de 20 € pour le 2ème coffret qui ne m'est pas parvenu. J'ai donc fait opposition sur ma carte et exige son remboursement. Merci de m'indiquer comment vous l'envisagez. Si nécessaire, je vous communiquerai mon RIB. Merci de prendre en compte ma requête. A défaut de remboursement, je déposerai un commentaire dépréciatif concernant votre enseigne sur les réseaux sociaux. C. Clémente 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClemente - Nous sommes sincèrement désolés pour le retard que vous avez subi. Malheureusement, il a été causé par la situation sanitaire ; et nous nous excusons pour cela. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin. |
No lo deseadoMuy oscuro mi tono quedo más negro que Violeta 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Iris: Gracias por tus comentarios. Sentimos que el color hay resultado más oscuro y diferente a lo que tú esperabas. Nos dará gusto revisar tu fórmula para poder ofrecerte una solución. Te hemos enviado un email con todo tipo de detalles. |
Short lived coverageI was disappointed that my grey roots ended up lighter than the rest of my hair. After just two weeks the grey color went to light brown grey which was worse than the gray roots I started with. I found the ammonia to be overwhelming. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth C. - Thank you for your feedback. We can see that you have already been contacted by one of our Color Experts about this issue. Thank you so much for your patience. |
Couleur sur mesureCouleur qui correspond plus que la première mais encore un peu trop foncée 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPauline - Merci d'avoir pris le temps de nous donner votre avis. Nous constatons que votre coloriste a travaillé avec vous pour une nouvelle coloration, plus claire. Nous restons à votre disposition, si besoin. |
Too Dark!I sent pics and looked at the pics online but the color was too dark. I normally purchase medium ash brown Clairol Root touch up for in between salon styling. But the esalon medium ash brown was DARK ASH brown. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color match is spot on.I really like the color, the match is perfect. The packaging and tools are great, the shampoo/conditioner is great but I think that the gray coverage is not the best. I last colored 9 days ago and there are little grays re-emerging right along the front hair line right at my forehead. Additionally, the color seems quite drying. This isn't a huge issue as I can deep condition as needed but still an issue since I have used store bought box colors that actually improved the overall condition. If I could get that level of condition with this level of color I would never go to a salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I like that I can color my hair whenever I want to.The color match is almost perfect. I do have an issue though; the color doesn’t cover my grey around the edges and it doesn’t last like salon color. Do I need a different type of color for better grey coverage? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeri S. - We appreciate your feedback. We are also glad to see that you had a chance to discuss the matter with our Color Team. Thank you for your patience. |
InadequateThis is the second time I’ve tried Esalon in the last six years. Both times I’ve wanted all over color and both times they only sent me root touchup color. My gray roots took the Esalon color for four days and then my gray was super obvious once again. Never again! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenD. Hannon S. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Off a Few ShadesI was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help! |