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Color Set
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67.625 Verifizierte Kundenbewertungen |
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CanasNo me quiere cubrir bien las canas se me sale muy rápido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Aucune couverture des cheveux blancsRéception rapide de la commande et bonnes instructions en revanche excrément déçue du résultat 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDominique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Need to be a shade darkerI wanted a shade darker than they sent me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help! |
Did not cover greysGreys still visible. Won't use again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
La couleur ne correspond pas au résultat attenduJ'avais commandé Chatain Clair, avec des reflets dorés. Je suis devenue brune foncée.. Pourtant, j'avais joint une photo de ma couleur actuelle... En quoi la couleur a-t elle été ajustée avec ma base pour que je me retrouve aussi foncée ? En rien. Mon coiffeur a l'habitude d'ajuster la couleur et le taux de colorant en fonction de ma base pour s'approcher au maximum du résultat attendu, ce que ne fait pas du tout E-salon malgré ce qu'ils disent !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email et se feront un plaisir de vous aider. |
Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
no coverage of grayI followed directions perfectly. My gray roots are still gray---did not cover it at all. The color is a good match but no shine to it all. Very dull, very disappointed. 92 von 99 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanice R. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Tinte negroSolo me duro 3 dias y mis canas salieron quiero cancelar es mucho dinero 27 folares 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Carla: Gracias por escribirnos. Sentimos que tu color no hay durado todo lo que esperabas. Nos dará gusto poder revisar tu fórmula y darte una solución. Te hemos enviado un email con la solución. |