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Color Set
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67.625 Verifizierte Kundenbewertungen |
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Not right colorI always love my hair color. They always make my color the way I want. But this past order it was wrong. My color is mahogany. Last order the color looks more like black! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria C. - We appreciate your feedback and we are glad that our Color Team could help you find the right color formulation. Thank you for your patience. |
Damaged HairThis was my second time to color my hair with E-Salon. I followed the directions and after I shampooed and conditioned my hair, I had to wash it again and it still felt waxy. Couldn’t get all the color out. Called customer service and they suggested I use baking soda with the shampoo and that should take care of the issue. While it helped, I still had to wash my hair 2 more times, so 6 times in all to get all of the color out and I was left with damaged hair. I called back again and they said they would send me some repair shampoo and conditioner. Before this I had hair below my shoulders and I ended up having to cut my hair short to right at my neckline because it was so damaged. I will not be using this product again. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVivian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Triste nuevamenteHe intentado como está la segunda vez, pero el color que deseo no es ni parecido a lo que queda en mi cabello, aparte queda áspero y opaco, no estoy a gusto. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Leidy: Gracias por escribirnos. Sentimos mucho que tu color no haya sido como esperabas. Nos dará gusto poder revisar tu formular y darte una solución. |
packaging and hair dye.I give it a 3 star because I liked how it was packaged and the directions. I have dyed my hair many times. When I placed my order I stated that when I dye my hair a darker brown it has red tint and when I dye it lighter it has a orange tint. Not pleased with the color . My hair was like a orange color and then you send me another one. Very dispointed with this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still graythe service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way darker than what I selectedI was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bien maisC'est une belle couleur mais pas celle que je souhaitais 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmilie C. - Merci beaucoup pour votre commentaire. Nous sommes désolés que votre dernière coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Colour didnt lastLoved the colour but it only lasted 2 weeks trying lighter colour next time See what happens 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Déception ++++Bonsoir j'envoie un message un peu tard car je viens de finir ma couleur, cette semaine j'étais très contente car ma commande a été très vite envoyer ,mais je suis vraiment très déçue du résultat !!!!! J'ai demandé une coloration qui s'apparente au plus près du rouge que j'avais et je finis châtain foncé je ne recommanderais pas chez vous et ne vous ferai pas de très bonne pub!!! je suis dégoûtée, il va falloir que je démaquille mes cheveux pour pouvoir refaire une coloration par-dessus!!!! en ces temps de confinement il est très compliqué de se procuer des colorations, je me faisais une joie d'avoir une couleur personnalisée.... en habitant seule c'était la seule joie que j'avais de cette semaine, entre le travail et la solitude....suis très triste, déçue et pas contente du tout.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAurore P. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Was not what I expectedLike it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGeeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |