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Color Set
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67.589 Verifizierte Kundenbewertungen |
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Too darkMy hair came out almost black and it left a thick waxy feel and residue in my hair. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEva- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with colorI was not happy with the color, it was way to dark. My hair was frizzy after using the color solution. I feel it was too harsh. I am not interested in receiving more hair color from your company. Please unsubscribe me. Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDLorah- Thank you for your feedback! We are sorry to hear that you were disappointed in your eSalon custom color. Per your request, we can confirm that your plan is off so you won't receive any further automatic shipments. We are always happy to work with you to adjust to suit your needs. Please feel free to reach out to [email protected] if you need any assistance in the future! |
HorribleDid not cover my grey. The first 4 times I shampooed my hair (with your recommended shampooing products) the color came out in massive amounts then all color was gone in its infirmity. Please stand by your 100% and credit my card back for 109% of my purchase. guarantee 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough coverage/faded too fastThis color did not cover my greys and started fading after a few shampoos. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour changeThe last colour has made the hair look dull could you go back to original colour you supplied. What I’m looking for is a bright baby blonde. Please refer to the picture I sent Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We can confirm that your colorist will adjust based on your feedback for your next shipment. Please feel free to reach out to [email protected] if you need any assistance! |
Grays will stayColor was okay, not great, not bad. But gray coverage was terrible. Used the same color two colorings in a row to give it a chance, but it was the same 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that you have been using a demi-permanent formulation, which is not designed for full gray coverage. Please keep your eye out for an email from us to discuss how we can adjust your formulation to better suit your needs. We truly appreciate your feedback. |
Started losing a lot of hair after using this product!!After using this product a few times I noticed increased hair loss. This has not happened to me with other products. I tried to color the ends one time & it immediately noticed hair loss & breaking. Next time I did all over coloring. With continued use I am losing massive amounts of hair. I will discontinue using this product!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
horrible resultsI ordered a blonde color, and it turned my hair RED 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAntoinette- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We are happy to work with you to find a resolution and have your hair looking its very best. Please feel free to reach out to [email protected] if you need any assistance! |
Nothing specialNothing changed. If anything my hair is now just brown with a tint of red ONLY if I'm in the sun. The shampoo I bought gives more color than the dye. I think 2X was enough and I am not about to pay the amount they charge for the results I got. I am going to lighten it and then try Henna i guess. thanks.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNikki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Great ColorNo complaints on the color because it is beautiful! I only have two cons; one- the color does not seem to last long at least on me! Less than two weeks and my roots are all over the place. Second- the strong ammonia smell. I had Legionella many years ago so my lungs are very much affected by the strong odor of this hair color. These are my only complaints though because customer service is awesome with this product and it is well worth it! I just wish the color would last a little longer! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandy - Thank you for sharing your feedback with us. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |