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Color Set
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67.695 Verifizierte Kundenbewertungen |
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Great products but color sucksThe image of the hair color that was being sent to me was dark... i got the exact same color of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKeely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
EXPLODED all over my white bathroom.I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter. |
Didn't cover greysI really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too lightColor was too light 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grey too soonI will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No receivedI haven’t received my last colour yet, it was due 19.12.22 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further. |
PeloNo me tapo bien las raíces a la semana ya se notan 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Marcela: Sentimos que el color no haya cubierto tus canas. Revisa tus emails, tu colorista te acaba de escribir para poder ayudarte. |
disappointedI recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stronger smelling product, did something change?I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hot RootsThe only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |