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Color Set
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67.658 Verifizierte Kundenbewertungen |
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MehIt covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurLa couleur ne correspond pas du tout à ce que je souhaitais. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Color was alll wrongI ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t order if you are in CanadaThe company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad communication to staffI have sent 2 emails to you to cancel my order only to get an email today that my order has shipped. I do not want a temporary color, which you are sending me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Thank goodness it’s quarantine.I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
customer service?I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenE Yee- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too thick, new formula is awfulYou announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no goodyour color damage my hair i do not want your service any more 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulI ordered medium red brown hair colour with grey coverage. My hair is now pinkish red at the top and dark brown at the bottom. I cannot leave the house. Back to my normal box colour, an expensive lesson learned. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnoushka- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |