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Color Set
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67.658 Verifizierte Kundenbewertungen |
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To Dark for meI thought the color would be brighter but, I didn't like how dark it was. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough "color" in the mix.Liked how my hair felt, but it was too Brown for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We’re sorry that you were unhappy with your color results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were dissatisfied with your experience. |
ickI followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Good coverage, wrong color 😐This is the second time that I receive a darker tone than I expected. Not ok. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Never againWhen I placed my order, I specifically said I wanted to cover my greys, and said I did NOT want my hair to be orangie. The color was supposed to be dark blond.. nope.. I now have orangie, rusty color hair even after a photo we supplied as, requested. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark I wanted 2 shades lighter than the last oneToo dark.... I wanted 2 shades lighter than the last one...I even wrote to you before the one I received was shipped 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWanda- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Impressive at first....then, not so muchWith the first kit, The color came out nice and lasted for a good while before my persistent grays started showing. But the kit that came after the initial one, sad to say was not impressive at all....my grays were out in 2 washes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEdina- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. We will send you more information in an email shortly. |
Second try to regulate intensity of colorI gave you a second chance to improve this color and it is still too dark and leaves my hair extremely dry. Therefore, please discontinue permanently my membership in eSalon.com immediately. Do not send me or charge me for any further products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Demi colorFaded after 3 washes. Going to try the permanent colouring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshlee - We're truly sorry that our Demi Color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection! |
Color shadeHair color darker than anticipated 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we will reformulate a color that will provide your desired results. Please check your email for more information. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |