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Color Set
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67.695 Verifizierte Kundenbewertungen |
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Too darkWhen I used it for the first time it looked like I had dark brown stripes on my head;( I can’t use and I ordered 2! I was very disappointed 😞. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No grey coverageThis is the second time I've used this product and I have to say I'm unimpressed. Only have a few greys but this product doesn't cover them. I won't be reordering. Maybe it just doesn't work on afro hair! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as expectedColour was way too dark, but left my hair extremely shiny. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Très décueJ'ai fait une demande pour une coloration châtain clair cendré, j'ai eu un châtain plutôt moyen/foncé et auburn. J'ai demandé à rectifier, pour que mes repousses soient plus claires, et la couleur plus froide et plus cendrée, je me retrouve avec des cheveux encore plus foncés que précédemment, et encore plus auburns/roux foncés. Bref, de l'argent dépensé pour rien, et plusieurs mois de couleur qui ne me correspond pas, je vais arrêter mon abonnement là, je pense. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaetitia B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Almost GreatThe texture of my hair was great after using this product. The only problem is that after two tries you have not been able to produce a color that is close to what is desired. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGeraldine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never receivedI never received it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
not for meMy grays didn't even color correctly. They look orange. The rest of my hair practically looks the same. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelinda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
FreedomI was tired of my hair salon. I adore my colorist but sitting there 3 hours every 4-5 weeks became a burden, not a pleasure. I wanted more freedom, I wanted color at home but of the quality I got from professional colorist. This set is my freedom. It is already the second time I did it myself and am a big fan. My hair is nice, soft, shiny and the color stays between the treatments (I do a 4 weeks schedule as grey is undeniable...). I am very happy with my choice and would highly recommend a try of freedom at home. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Color setLa nuance de la couleur et tous simplement magnifiques. Je recommande également 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Amazing color and made my dayI was quite surprised to see big box landed on my door. I was expecting a bottle as a tester but received full kid for roots and length of my hair. Package was very neat and customized with my name. Used color today and it came out very well. It didn't need lot of time to formulate color and whole process took about 25 min from grey to color. I will be ordering my hair color in future from Esalon. Keep up the quality. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |