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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Not accurateThe color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not covers my greys well.Did not covers my greys well 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jennifer! I'm sorry to hear the color didn't cover your greys. Please check your emails, we got back to you to help you. |
Didn’t cover grayDidn’t cover my gray and a dull color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ImpossibleDe résilier l'abonnement.....à cette demande il n'y a aucune réponse du 'salon' et ils continuent de livrer ! La seule solution proposée est un report. Je signale à ma banque de ne plus payer quoi que ce soit à cette entreprise 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonjour Ana! Nous sommes désolés que vous annuliez vos envois automatiques. Veuillez vérifier vos e-mails, nous venons de vous répondre. |
Did not cover the white hair!The color set did not cover my white hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçuJe voulais gommer mes cheveux gris mais ils sont toujours voyants.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonjour Emmanuelle ! Nous sommes désolés d’apprendre que vos cheveux blancs ne sont pas bien couverts. Veuillez vérifier vos e-mails, nous vous avons répondu pour pouvoir vous aider davantage. |
Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit super mais ne tient pasLe kit est super, très bien expliqué et bon packaging. Toutefois c'est ma 2eme commande et malgré le soin que je mets à l'appliquer (une fois seule et une fois aidée) ça ne tient pas... cela fait moins d'une semaine mes racines ne vont pas du tout et mes cheveux blancs sont visibles. Ce n'est pourtant pas la première fois que je fais des colorations, j'ai l'habitude. Très déçue pour le prix car celle que je prends à moins de 5€ en magasin tiennent mieux 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonjour Sabrina! Nous sommes désolés que la couleur n'ait pas duré comme vous l'attendiez. Veuillez vérifier vos e-mails, nous venons de vous écrire pour pouvoir vous aider. |