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Color Set
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67.695 Verifizierte Kundenbewertungen |
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Dye is great, but stylist falls shortI joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time. I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist. The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots". I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions". I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade). I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCourtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorThe color was Awesome.. I just wish it would last and hold the color longer . I use a shampoo for color treated hair . And yes I do wash my hair just about everyday . But the color seems to fade out to soon . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Love!I was very scepticle that it would be like grocery store color kits... but I loved it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Good Service, product quality poorI really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am not really satisfied.My gray hair around my face did not color well. I even added more color solution and left on longer. It still did not color??? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Decent Product, Poor Color SelectionI liked the products but even after speaking with them I still cannot understand what the problem is. If I tell you I've been coloring it light blonde then give me a light blonde. Not light brown. If it is a difference between highlighting and regular color then tell me which one I need. If you don't have the capability them tell me. I can walk into my stylists shop and say blonde and I come out blonde. This is advertised as having the range of colors then refuse to make more than a 2 shade difference in color. I'll just go back to paying my stylist. At least then I know what the color will be. So, as long as you aren't trying to change you hair by only 2 shades, not a bad service. If you are changing by 2 shades, stick with your stylist. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was waaaaay too darkI asked for a burgandy type of color or as close as possible. It came out the darkest brown... almost black!!! Not happy! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not as expectedI was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color wasn't what I expectedColor came out to red 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Root touch up?Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information. |