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Color Set
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67.686 Verifizierte Kundenbewertungen |
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Not happy!My hair went orange brassy yellow! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Charlene, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Ruined my hair colour!!My hair is a mess colour is not what I was expecting from the charts 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Amanda! We are so sorry to hear your hair was ruined. Please check your emails, we got back to you. |
Problem with the color containerI’ve never had a problem like this before, the container containing the color was the hardest thing I’ve ever had problem unscrewing. My husband tried it and I tried and it won’t budge. We did everything we can think of but it still wouldn’t open. I had no choice but to cut a hole under the container and dispensed it upside down. I was frustrated! I have photos if you need it. I’ve been a customer for awhile and never encountered this issue. Otherwise, I am very happy with the color, timing of delivery and the service. I apologized for giving you this review. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnaMarie- We’re truly sorry that your latest order was difficult to open. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
trop foncéepour la commande à venir je veux plus clair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyne B - Merci pour votre commentaire. Nous sommes désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes ont ajusté votre prochaine coloration selon vos besoins. Si vous avez des questions, nous restons à votre écoute. |
Bad gray CoverageI didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenArianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor performance, poor customer communicationColor did not cover and was not the shade I asked for. Got no response when I contacted the company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Olivia, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awful!My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Theresa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
medium blond turned out to be light brownlike that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Veronika, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray hairIt doesn't cover the gray hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Desislava! We are sorry to hear your color didn't cover your greys. Please check your emails, we got back to you. |
Color muy oscuroNO me gustó el tono Me queda demasiado de oscuro y lo tenía más claro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Ivelisse: Sentimos que tu color no haya quedado como esperabas. Revisa tus emails, te acabamos de escribir para poder ayudarte. |