|
Color Set
|
67.686 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
Nothing special and left my hair dryI cancelled my plan 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No thanks!I got my box and was so excited! I read everything and did just as instructed to do. I liked the color ok. But two weeks later the color is fading on everything. Every shampoo, next morning, or sweating, causes pink to fade on things. My pillowcase is stained after two weeks from the time I colored it. The color keeps fading and ruining things with a pink color from my hair! I have never had this happen. So, I'm not in any hurry to use this brand again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKatya - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed.I am disappointed with the color this time. I had used a medium brown and had some mohogany blended, expecting I'd get a slight red peeking through. My selections led me to choosing another feature in the color, one of which was ash. Since I didn't want any of the other options offered, I felt I had no real choice. And as I suspected at the time, the color came out an ashy-brown, no red, slight or otherwise, just drab-brown. What is mohagany anyway, if not a reddish-brown? I guess I need more help choosing from the options offered. Next time. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium Blonde turned my hair RedI asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenAlyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark muddy brown not red like I asked forReally unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenHi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas assez cuivréCouleur toujours pas assez cuivré 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenAudrey C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
ProductIve been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color y texturaEl color era muy claro, el producto era muy liquido, no me cubrio bien las canas. Por el momento no voy a ordenar otro. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenHola, Arlene; Sentimos que tu color no haya cubierto tus expectativas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Color faded quicklyI gave a 3 star because I loved the color, but the color faded very quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenNatasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color not what expectedYour look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |