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Color Set
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67.686 Verifizierte Kundenbewertungen |
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unsuscribe me.i dont want any longer to buy e Salon products,do not charge me or send me any products,i already spoke to a customer representative last month,thanks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Not HAPPY!My last color turned my hair reddish and I have BROWN hair. Now I cant get the red color out. I am so upset and will never order this again. I went to a salon and told them what colors "My Colorist" mixed and they said it was wrong. I have dark brown hair and they put ash, brown and mahogany in my color and it put a 2" red stripe on the top where I would cover my roots. I had to wear this for 4 weeks till I could afford to go get it fixed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
1st time great, 2nd not so much.When I received my first hair dye kit, I couldn't wait to use it! The results were great, lasted long and I got many compliments. The 2nd time was not as successful; my color lasted less than 6 every other day washings, didn't notice much color change to begin with. I really loved this on my 1st use but was disappointed with the 2nd. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meNot the product fault but my hair is not accepting color now, so a waste of money to try. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair colorCoverage is great, but still coming out with too much red highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Could have been better.I was not impressed with my most recent order. I was only looking to go a little bit lighter and received only the root touch-up so I went to a salon and asked if this was customary and they said no. They did advise me as to how I should apply it and I utilized what was sent to the best of my ability. I don't think I will be ordering from eSalon any longer. Thanx. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We apologize for any confusion with your recent hair color order. One of the benefits of eSalon is that your hair color is personally tailored, your personal colorist adjusted your formulation and instructions based on the comments you had made. We will be reaching out shortly to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Poor coverage, wrong colorAfter 3 tries I decided to cancel because it has never truly been the color I wanted, the color fades fast, and it's too expensive for being a poor quality. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOmayra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
hair colorSo far the color is beautiful. I am waiting to see how it fares over time. My colorist agrees that the color is natural and was easy to use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Ease of colorI like that I don't have to make an appointment to get the color done is a plus. I like being able to do my own color when I have time. I have had a cosmetologist license for over 20 years and this is one of the best color options out there. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I love eSalon!!!I did my roots for the first time using eSalon and I must say I am totally impress...They match my color 100%...Not only does it look like a professional hair dresser did my hair but it was Sooooooooo much cheaper!!! Thank you eSalon I will only use your product from now now!!! Regards, Lynn S. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |