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Color Set
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67.649 Verifizierte Kundenbewertungen |
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DéceptionJe n’ai jamais reçu ma commande, je dirais même mes 2 dernières commandes qui cependant ont été débitées. J’ai envoyé un mail qui est resté sans réponse d’où l’annulation de mon compte. Je trouve ce procédé frauduleux. Je sais que ce commentaire sera supprimé, vous n’assumez pas. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantal - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email afin de vous assister davantage ! Merci encore pour votre commentaire. |
Did not cover my grays.This hair color did not cover my grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not goodIt was brilliant pink not what I wont 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFreda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
1st colourHello Im not at all happy the colour was very harsh and brassey yellow . I thought it would have a creamy effect but it was yellow . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatriona B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor color and difficult to applyThe color kit was difficult to apply and the color was very unattractive. I will never buy again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Stubborn greysI’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wanted blonde I got brunette with redTerrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awful this has made my hair go dark and patchy not light blonde at allI’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not what expectedReally didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer . It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
no me sirvecomo me doy de baja en esta cuenta? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenny - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Está totalmente cubierto por nuestra Garantía de felicidad del color y uno de nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado! |