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Color Set
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67.649 Verifizierte Kundenbewertungen |
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My roots do not match the rest of my colorI wanted lighter to match a color I had sent a pic for like actress Isla Fisher. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Ruined my Auburn hairFire red hair with purple tint.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It was terribleThe color did absolutely nothing, it lightened less than box color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work twiceI was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThe initial picture showed a purple color and that was what I wanted. The first bottle wasn't it so they sent me a second bottle to try to fix it but its still not right. If your looking for natural colors these are great but if your looking for more out there colors this isn't it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKenzey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
grey hair are still hereI just got the same result as the DIY hair colours I buy over the counter, only this one took much more of my time because of all the steps, and more expensive. I followed all the steps religiously and applied more on the grey hair, but when I rinsed and dried my hair, I was still seeing my grey hair being only shyly dyed and translucid, but visible. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenkarima E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colour I wanted at allI was supposed to be going copper as my hair was over processed blonde and very damaged looking. My hair is now cherry red, without a hint of copper or even auburn. I am very disappointed as this service comes highly rated for so many, especially for copper and red tones. Won't be ordering again or recommending to anyone I know 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRóisín D. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I think my formula was incorrect.This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color washed outI applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color muy oscuroPor favor ajusten mi color de un castaño medio ahora tengo el cabello negro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Maribel: Gracias por escribirnos. Sentimos que tu color haya resultado más oscuro de lo que esperabas. Nos dará gusto poder revisar tu formulación, para ofrecerte el color que estás buscando. Te hemos enviado un email con más detalles. |