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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Not GreatVery upset, I will never use this product again! I waste of time and money. Extremely dissatisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've been using your color for seven years.I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Want my money back pleaseI have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Update in July 2020. What happened???Edit July 30, 2020: Just tried the "new formulation". Awful. It was more difficult to apply and definitely did not rinse out easier. When I went to add the water for the ends refresh, it was like concrete in the bottom of the bottle. This new formulation is no improvement. My hair feels like straw. I've been using this service for 3 years but this has me rethinking it. 2017: Just finished coloring my hair and it's exactly the shade that I'd hoped for. Directions were clear and easy to follow. Fingers crossed that the color doesn't fade. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color but terrible chemicalsI loved the color and communication from the stylist. The product also shipped quickly even though I didn't pay extra for them to expedite my order. The service was excellent. However, the chemicals were far more potent than any dye I've used before. My partner could smell the dye from multiple rooms away. My scalp felt like it was burning, and I had difficulty breathing. I couldn't open my eyes when I washed it out because they felt like they were burning. Of course all dyes have chemicals that are arguably toxic, and everyone's body reacts differently to different formulas. But I definitely can't use this dye again, and I'm hesitant to recommend it to others. Of course, you might have a completely different experience. I wish I could achieve this color without the pain and toxicity. I guess I'll have to try henna in the future! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never got itNever got the package. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details. |
Never receivedI never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
More red too much brownNeeds more red to much brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMerquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful Smell and Dried out my HairThe smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Made my hair very dryI used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection! |