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Color Set
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67.642 Verifizierte Kundenbewertungen |
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Not really happy with colorThe color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLoretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never recirved the profuctI never received the product I paid for it I tracked it and it never left United States 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertennurit N. - Thank you for reaching out to us here at eSalon! Upon reviewing your account, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with. |
Product never arrivedMy first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent. What's the point of a subscription model of business if you can't use a reliable delivery service? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueJe ne me souviens pas avoir commandé du châtain foncé doré mais plutôt châtain clair doré. Si c est le cas, dans ce cas pas de problème je dois avoir un résultat du châtain foncé doré Et non pas du noir corbeau. J ai prévu d acheter une teinte aujrdhui pour camoufler cette couleur qui ne me va pas du tout. Je suis très insatisfaite. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLamia B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
Déçu par le produitTrès déçu par le rendu malgré un ajustement de la couleur. Je vous demanderai de mettre fin à mon abonnement. Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantal F. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider, nous vous avons contactés par email. |
Did not like this productThis product has far too many steps and is extremely messy and time consuming. I canceled my account and will go back to Madison Reed. Much simpler, less messy and great results 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarylynn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Not a great shadeSent picture and still not good. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get what I asked forI called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brown roots!The two step process is a problem when the root application is not the right color. My overall hair color is a vibrant copper red, but roots were a lifeless brown with no hint of red. I asked to have this changed, but the next package was no different. So I moved on to try and find a more suitable product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
disappointedI responded to an email asking about my color (second order) before it was created asking my input. I asked for 2 colors, one being slightly darker for the back/bottom and one to be exactly the same as my previous lighter color. I received an email back stating they had received my request. When I received my color (almost 2.5 weeks late-greys were unbearable) there was only one color which was neither the darker or the previous color I had requested. Sadly, I will not be ordering again. 😔 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |