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Color Set
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67.649 Verifizierte Kundenbewertungen |
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Loved the colorThe color was great, however, the product did not do a very good job with covering the gray. ESalon is aware and said next shipment would have more gray coverage in product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re sorry your recent order didn’t provide the coverage you expected. We hope to continue helping you find hair perfection and look forward to hearing your feedback on this new formulation soon. |
Hair colorThe color has to much red in it. I gave you the exact formula my salon uses on me. The color you sent doesn't cover my grey and doesn't last. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
AverageFollowed directions perfectly but ends did not get enough color and roots have red tint 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarcie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did formula change?The color seems to wash out more quickly than when I first started using esalon. Maybe my hair has changed. not sure how to resolve this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We're sorry to hear that your color has been fading faster than before. Upon reviewing your account, we do not see any changes made to your formula. Hair is personal and can change over time, however. Our experts are always available for one-on-one advice and customized color adjustments, so feel free to reach out to us! |
Why shoot blindly?This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with! |
Dull Color : (I was to receive light golden pearl, and it turned out to be the most dismal, dark, and dull color. So disappointed with my experience. I feel the coverage was good. But i just absolutley hate...and I mean hate...the color!!! I am a sad e-salon shopper to say the least!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Faded quicklyI probably have over processed hair but this faded very quickly and left my hair its usual orangey gold tinge which is one of the issues I'm trying to avoid. Difficult to get the right colour on line I think. I loved the colour to start with though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Simply the best!I don't have time to sit in salon's for hours getting my hair dyed every 4 weeks so this product, not only is it the best coverage, but I was impressed with how we got to my correct colour. I received a call from my online stylist who was amazing and after 3 changes I now have my perfect colour at salon level to put on whenever i want. I highly recommend it as my hair is very grey and the coverage is amazing. I feel 10 years younger and my hair is in amazing condition. My hairdresser said "your hair is very soft" what are you using......!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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My colour, my choiceI love the way I can choose just the right colour for me and then change and adapt it whenever it suits me. The staff are really great and any change is quickly acted upon so that just the right colour turns up. I also like the professional gloves, stain guard, and stain remover arrive with every pack, just makes it go on so much smoother. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Excellent coloringI just love the color, and the easy application! Thank you 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |