|
Color Set
|
67.566 Verifizierte Kundenbewertungen |
|
Sortieren nach: |
|
DissapointmentVery disappointed, not only was my color super super late, it basically turned out exactly like my last color even with the changes that were made. :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenShana- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Exact colour as my hair, not what I wanted at all.Whilst the condition and gloss looks professional, I really don't like this colour. It is too dark for my skin tone and makes me look sallow. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenSarah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brassyMy hair needed a toner after this 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenTawna - We apologize that your hair color turned out too brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am sure it will be fine when I get it!I am still waiting to recieve my order...it was supposed to be here on or about June 10 and I am still waiting for it. What happened????? Who do I need to contact? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMaura A.- Were sorry you order was delayed. Upon looking at your account we have sent a complimentary replacement order. We appreciate you as an eSalon client. |
Promised a purple tint. NO tink at allI wanted at least a purple tint...and I even talked to color specialist to make sure that a purple tint was possible. So I want my brown hair changed to an ombre color. As bright and purple as you can on the top. I want the bottom to be a light purple. So I don't want any other dyes. I don't care if my hair gets damages. Call me to make sure when u have time. Thank ypu 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenLenatha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Wasn't impressedIt looks no different than a box dye from the store. The conditioner couldn't get through my curly hair! It was a tangled mess... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenApril - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
SadDidn't cover my grays as I wanted. It was lighter then the rest of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenAnna - We're sorry to hear your first color order didn't turn out as expected. We're happy to help! We've added a free order credit to your account and are sending you an email with more information. |
Not the color I wantedI wanted a light auburn/copper color. What I got was coke can red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
Gray galoreThe color was not a good match and it definitely did not cover my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
the color was good but the process wasn't good.the color was good but the process wasn't good. It really smelled bad and strong and was very very messy. - Tried it for about year. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
|
|
|
Antwort unserer ExpertenCindy- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |