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Color Set
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67.566 Verifizierte Kundenbewertungen |
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Doesn't last as long as I believe it should.It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results! |
Not satisfiedDid not like the color at all. Dried out my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
custom haircolorthis color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine. Thank You Bonnie Erbe 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
lacks gray coverageColor is great but doesn't cover gray very well. Will continue to purchase because of the color though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair colorI think this is a great way to have color according to they u want it, but it's not geared for women of color or so it seems. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudith - Our color is designed for all hair types and textures. While the images on our site are not representative of all of our clients, eSalon does have a diverse clientele. When completing an online consultation, you have access to models with a range of skin tones, eye, and hair colors. We also ask for a photo so that we can view your specific skin tone and overall appearance prior to crafting a flattering, custom blended color for you. We hope you consider using our service again because we believe customized color truly makes a difference. |
Color was too darkAsked to lighten color from first order by adding a little more red? Willing to try another adjustment to color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon. |
Hair colorI wanted a light brown hair color what I got was a copper hair color. I look like I have a brand new penny on my head 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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I didn't like the gray coverage.I was not happy about my gray coverage. I would like another shipment free of charge of the exact kit, if possible. I followed the instructions exactly on the paper but it only covered for a short period, one wash and then washed out. I left it on for the duration of the time stated. Thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |