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Color Set
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67.589 Verifizierte Kundenbewertungen |
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Grat coverageI love that the color is wonderful, it has great gray coverage! But the developer was too strong for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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The color is absolutely perfectI love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Best shade everGet a lot of comments on my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Love Hair Color.... but, too expensive!Love eSalon Hair Color... but, too expensive! Today, I purchased 4 of a named brand hair color for the same price as one eSalon Hair Color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNovap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon. |
Real good colour matchColour match really good, bit more expensive than an off the shelf DIY colour but cheaper than going to the hair salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Shampoo hard on your eyes.the colour was easy to apply more like a gel, but the problem for me was to wash it off. the gel got gelled and had almost like gummy texture and would not dissolve in the shower. The gel came off with the first shampoo but I had residue on my scalp. the conditioner is like any regular shampoo/conditioner. the colour didn't take very well, even after following all the instructions I could still see my roots and the overall colour was the same than before which was nice because that's what I like. 59 von 63 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We're sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
never will get agenthe die burnt my forhead and did not like the color and broke out in hives 19 von 20 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
REDMedium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes! 18 von 19 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |
Brassy wrong colorI sent 2 pictures, tons of info and answered extra questions to get two shades lighter then I wanted. It was also extremely brassy even though I told them I'm prone to it. I was embarrassed to be seen with it. 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTanya - We are sorry to hear that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Good productLoved the product but color was too dark and had a reddish undercast that I specifically stated I didn't want. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color. |