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Color Set
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67.589 Verifizierte Kundenbewertungen |
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The Difference is IncredibleThe difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Custom colorLeft my hair feeling very soft, however, it didn't completely cover my gray - even though I left it on longer than recommended. A 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti- We’re sorry to hear that your hair color did not adequately cover the gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not anywhere closeI followed precise instructions, sent in pictures and everything. My hair went from a medium brown with gold tones to dark brown with auburn in it (I want to lighten just a tad). The color I picked was Golden Copper, so I knew there would be some red. Overall I would not recommend. Also made my hair very hard to dry and oily. Will be looking elsewhere. Lastly, if you have long hair not nearly enough shampoo or conditioner is included for one use. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShana- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting and that your hair felt dry and oily. Since you were unhappy with your results, a representative has already refunded you for your color, per our Satisfaction Guarantee. We would love to hear any further feedback about how we can improve your eSalon experience. |